Samuel A. Maddox

*** *. ********** **.

Detroit, MI 48209

248-***-****

acb8st@r.postjobfree.com

OBJECTIVE

I am seeking a position as a Telephony or Network Technician with a reputable company.

SKILLS AND ABILITIES

1. Computer Technical Skills: Microsoft XP, Windows 7

• Install, Program, Troubleshoot, Image, Remote Assist, Security Protocol, Networking

• MS 2003/2008 Server Install, program, troubleshoot, Upgrades, Migration and etc.

• HP Proliant Servers, Install, program, troubleshoot, Upgrades, Migration and etc.

2. PBX Technical Skills: Nortel

• Nortel 11C, 11C Mini, 61C, 81C, CS1000; NORSTAR MICS, ICS, BCM 50, BCM 400,

BCM 1000, Succession, CCMA

3. Voice Application Systems Technical Skills: NORTEL, AVAYA

• MERIDIAN MAIL, SYMPOSSIUM, CALL PILOT, NAM, OCTEL.

4. OTHER SYSTEM APPLICATIONS Technical Skills:

• NORTEL, MAT, OTM; ADTRAN; UPS; PAGE SYSTEMS; NORTEL VOIP; T1, IVR.

• VOICE, DATA and Video CABLE INSTALLATION AND REPAIR: CAT 5, 5E, Fiber optic

multi & single strand, ST & SC connectors; patch panel termination; cable testing;

Scripting

• TIA / EIA standard knowledge; terminating blocks (66 and 110),

• Fiber Cabinets; Splicing,

• Cisco 3750PoE Switches, 3800 Routers installation & programming

5. Other skill sets: MS Word, Excel, Power Point; Typing 40wpm, Customer service, Wire

shark, Visio, Power point

EMPLOYMENT HISTORY

Advanced Wireless Telecom, LLC (Contractor)

11/2011 - present

Responsibilities Include: Installation, programming and troubleshooting 911 systems utilizing the

Nortel BCM PBX system, Windows XP, Windows,7 programming and troubleshooting, Server

2003 programming and troubleshooting, Servicing client base desktops, Two-way radio

installation and programming, CISCO Switch and Router Install and programming &

troubleshooting, basic and advanced telephony task.

Avaya Government Solutions; Michigan, Detroit, MI

11/2009 - 11/2011 Contractor

Responsibilities include: Installation of VOIP IP Systems and phones for the CS1000M, and

CS1000E.

Verizon (Contractor with Misource, Inc), Carbondale, IL

08/2009 - 11/2009 PBX Technician

Responsibilities include: Maintaining and troubleshooting Nortel systems, which includes BCM

systems, OPT systems, CS1000 systems, and Nortstar systems.

Ronco (Contractor), Albany, NY

08/2006 - 08/2009 Contractor

Responsibilities include: Installation, repair, troubleshooting for Nortel PBX systems such as 11C,

61C, 81C, CS1000; Norstar MICS, ICS, BCM 50, 200, 400, 450, 1000; Voice Mail Systems such

as Nortel Call Pilot, Symposium; Norstar NAM, Startalk; Avaya Octel, Partner; NEC NEA. Voice

and Data cable installation and repair, Install and programming of VOIP/ SIP Trunking, T1, and D-

Channels, perform upgrades on BCM, Options, CS1000, Call Pilots, Norstars, and Meridian

Systems.

CCI Global, Inc (Contractor), Detroit, MI

07/2004 - 08/2006 PBX Technician

Responsibilities include: Installation, repair, troubleshooting for Nortel PBX systems such as 11C,

61C, 81C, CS1000; Norstar MICS, ICS, BCM 50, 200, 400 1000; Voice Mail Systems such as

Nortel Call Pilot, Symposium; Norstar NAM, Startalk; Avaya Octel, Partner; NEC Neax. Voice and

Data cable installation and repair; Cat 5, 5e, 6, Fiber Optic single and multi-strand; Patch panel,

block and user end termination; All other telecommunication needs.

Army National Guard (Active Duty), Albany, NY

10/2003 - 07/2004 Contractor

Overseas Mission; Title: Infantry Soldier, Team Leader • Responsibilities included: Infantry Unit,

Overseas mission to Egypt and Isreal Border and Coast line. Overwatch Securtiy, Surveillance

Myer Hill Lynch, Maumee, OH

09/2002 - 10/2003 PBX Technician

Responsibilities include: Voice and Data cable installation and repair; Cat 5, 5e, 6, Fiber Optic

single and multi-strand; Patch panel, block and user end termination; All other aspects of

telecommunication cable needs.

Army National Guard, Detroit, MI

10/2001 - 09/2002 Soldier (E-5, SGT)

Responsibilities include: Overseeing and providing security for Airport security check points at

Detroit Metropolitan Airport after 9-11 Terrorist attacks.

Walsh Communication Services, Farmington Hills, MI

10/2003 - 07/2004 Telecommunication Technician

Responsibilities include: Installation, repair, troubleshooting for Nortel PBX systems such as 11C,

61C, 81C, CS1000; Norstar MICS, ICS, BCM 50, 200, 400 1000; Panasonic Systems; Voice Mail

Systems such as Nortel Call Pilot, Symposium; Norstar NAM, Star-talk. Voice and Data cable

installation and repair; Cat 5, 5e, 6, Fiber Optic single and multi-strand; Patch panel, block and

user end termination; All other aspects of telecommunication needs.

EDUCATION

Associates

Major: International Business

Eastern Michigan University, MI

Diploma

Major: College Prep

Southwestern High school, MI

CERTIFICATES AND LICENSES

• A+ Certification Course Completed; GIT, MI

• MCITP Certification Course Completion, GIT; MI

• CCNA Certification Course Completion, GIT; MI

• BCM 450 Certification; Global Knowledge, NY

• FAA Checkpoint Screening Certification; Federal Aviation Administration, MI

Contact this candidate