Timothy Scamp

IT Manager

acb8qg@r.postjobfree.com

Summary

Currently looking for a position with a growing company where I could utilize my skills to lead/build a team of

individuals and help drive them to attain results for the company. I am a former IT Team Lead for sears

Holdings where I managed two teams: Hardware Inventory Team & Desktop Deployment Team.

As a manager for the hardware inventory team we were responsible for ensuring all hardware assets are

accurately tracked in our asset inventory system while also performing quarterly audits to help avoid shrinkage.

We were also responsible for the proper liquidation of old IT devices that were no longer deemed deployable.

Other responsibilities included working with HR & Legal to retrieve assets from termed employees that were on

legal hold. We processed those asset through a chain of custody process until they arrived in the hardware

inventory location where we would them extract the data from the system and transfer it to an external drive

where it was them handed off to Legal.

In addition to the hardware team, my role included managing the Desktop Deployment team. It involved leading

a team of five techs where we were responsible for delivering a "WOW" experience to all new hires which

including attending their orientation and spending a half hour educating them on how to utilize different aspects

of their new laptop. From logging into Windows and utilizing VPN, to managing personal files in Outlook and

showing them how to map printers and network drives, we left them with all the information they needed to hit

the ground running. Other responsibilities included the building and deploying of desktops/laptops across the

entire non-retail organization of over 6000 associates. This entailed systems for new hires as well as system

swaps or upgrades - most of which involved the installation of previously used software and data back-up &

restoration.

Experience

IT Team Lead/Manager at Sears Holdings Corporation

June 2008 - October 2013 (5 years 5 months)

Led Desktop Deployment and Hardware Inventory teams, including 3 contractors. Oversaw their invoicing,

accruals and contract renewals.

• Reduced shrinkage 75% and improved control of millions of dollars’ worth of computer inventory by

implementing quarterly inventory audits, new tools and additional procedures.

• Ensured work of Desktop Services Team was accurately measured and tracked, providing consistent

revenue stream for IT, by estimating projects through Work Lenz.

• Facilitated career growth / development of direct reports by providing specific, constructive feedback on

areas needing improvement and strengths during biannual and annual performance reviews.

• Minimized Microsoft fines for WinXP systems due after April 2014 by partnering with internal teams to

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start up Value Added Reseller (VAR) through Insight, expediting rollout of thousands of new Windows 7

systems for retail and non-retail.

• Decreased help desk calls 15% by improving new hire skills during orientation through implementation of

instructional sessions that included walk-throughs of logging in, utilizing the Virtual Private Network (VPN),

mapping network drives and printers and conducting Q&A sessions.

• Shrank developer costs 50% through outsourcing initiative at SHI (Sears Holdings India) by producing 800

cloud-based virtual desktops (VDIs), after which was responsible for training the SHI help desk to build any

additional VDI’s as needed.

• Contributed to the development of standards, policies and procedures and ensured they were adhered to.

• Managed performance and provided coaching & development opportunities for direct reports.

1 recommendation available upon request

Lead Systems Engineer at Sears Holdings Corporation

April 2003 - June 2008 (5 years 3 months)

Directed work of 12 contractors, led 2 corporate-wide upgrade projects and provided 2nd level desktop

support.

• Reduced downtime and improved productivity of operational staff 50% by providing technical support on

use / customization of system software and hardware.

• Guaranteed work continuity by providing out-of-job-scope executive support when team lead was off site.

• Decreased downtime for clients facing tight timelines by handling time-sensitive support issues.

• Provided leadership support for transition / training of desktop support teams during Kmart / Sears’s merger

delivering smooth transition of operating systems and tools, while reducing redundant software.

• Evaluated performance of direct reports to ensure high achievement levels.

• Assisted in diagnosing, troubleshooting and resolution of technology issues.

Technical Systems Analyst at Kmart Corporation

February 1997 - April 2003 (6 years 3 months)

Resolved issues through Scopus ticketing system as 2nd level desktop support technician.

• Allowed business units to perform at optimum efficiency by performing problem identification,

investigation and resolution of operating systems and software (NT 4.0, Win95, Win2000, Outlook, MS

Office and internally-created software), including hardware support for Dell and IBM computer systems and

HP printers / copiers.

• Increased data recovery 25%, maximized system performance and maintained efficient operations within

each department by adjusting system configurations.

• Improved utilization of existing software and hardware by upgrading Windows 95 and NT systems to

Windows XP enterprise-wide.

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Projects

Windows XP upgrade

November 2005 to June 2008

Members:Timothy Scamp, Ronnie Weiner

When Sears and Kmart merged, I was tasked to manage a team of contractors to roll out XP throughout the

Sears non-retail space which included upwards of 6000 systems.

Computer Refresh Project

March 2007 to October 2008

Members:Timothy Scamp

Between Sears and Kmart, we had about 1500 systems that were not adequate to handle Windows XP. So I

managed a team of 8 contractors to conduct the system replaces at Hoffman Estates, IL, Troy, MI and field

users.

ABD VDI Implementation

April 2012 to June 2012

Members:Timothy Scamp, John Ewing - ITIL v3F, Rilindo Foster

A sister company needed to access our network and adopt our software in order to function more seamlessly

with us. In order to make that happen, we had to build them about 800 Virtual Desktops in the cloud with all

necessary software and access to our systems.

Skills & Expertise

Help Desk Support

SDLC

Windows 7

Outlook

Microsoft Office

Cisco VPN

Wireless Networking

VDI

IT Hardware Support

IT Management Software

Active Directory

Windows 7 Migration

Troubleshooting

Disaster Recovery

Visio

Team Leadership

Windows

JAMF Software

Mac OS

BigFix

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Education

Wayne County Community College

CAD/CAM

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Timothy Scamp

IT Manager

acb8qg@r.postjobfree.com

1 person has recommended Timothy

"Tim was one of my "indirect" managers when I was working for Sears Holdings. We worked together on a

daily basis. In that time, Tim proved to be incredibly helpful and knowledgeable. He always had an efficient

strategy lined up to make our work go smoothly and was excellent in communicating his ideas to the rest of

the team. I learned from him even when he wasn't "training" me. The employees that he managed all liked

and respected Tim very much--which made them work that much harder for him. He is quite skilled when it

comes to Windows and Macintosh issues and I turned to Tim many a time for solutions to complex

problems--on the rare occasion that he did not have a ready solution for an issue he would quickly find that

solution for me. Tim is a very gifted individual when it comes to breaking a very complex task down into

manageable pieces and then performing the work while delegating a large portion of it to himself. He was the

driving force behind much of Sears' work on a major task that involved migrating the entire company from

older versions of Windows to Windows 7. This was no small feat considering the sheer number of machines

involved. It was in very large part Tim's responsibility to ensure that this project stayed on target. Tim was

one of the best managers that I've ever had the privilege of working with...period. Any company that utilizes

his skills is guaranteed to thrive with him as an employee, I tend to never write recommendations for

anyone--however, Tim's skills and the training he provided me proved him to be a worthy candidate for my

endorsement. I am grateful for the skills and experience that passed on to me in the time that I was fortunate

enough to work with him."

Ron Damato, Ubuntu Linux Subject Matter Expert (SME), Sears Holdings Company, worked directly

with Timothy at Sears Holdings Corporation

Contact Timothy on LinkedIn

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