NAME: Towana Graham

E-MAIL: acb8iy@r.postjobfree.com

Profile

An approachable person with a confident and pleasant manner. A dependable,

resourceful and trustworthy individual capable of applying oneself to

various tasks/project efficiently and effectively. Self-motivated and

always determined to complete every course, task or project started. A good

decision maker with the ability to use own initiative and work well under

pressure. I am looking for a new career, to utilise current skills and

experience. Willing to learn new skills and to undertake further studies.

Key Skills

* Computer Literate: Over 15 years experience with Windows, Excel, Data

based, Powerpoint. Two years experience with SPSS (statistical

package) and Access. Seven years experience with Connexions Data Base

profile system.

* Attained a touch-typing speed of 60 words a minute.

* Excellent customer service

* Excellent telephone manner, articulate and well spoken

* Excellent literacy and numerical skills

* Excellent communication both written and verbally

* Acquired professional rapport, essential engagement, and supportive

skills when working with people.

* Able to effectively prioritise work; to use planning and organising

skills to achieve best possible results.

* Report writing experience

* Supervising experience.

* Presentation skills

* Data collection and producing statistics.

* Experience of computerise sage accounts; knowledge of accounting.

* Patient, diplomatic, calm and in control of any situation and

circumstance.

Employment History

April 2013 - Currently

Voluntary Generalist Advisor, Citizen's Advice Bureau Leicester

June 2012 - Dec 2012 - Full -time, Adviceline Co-ordinator.

Reunite International Child Abduction Centre, Leicester

Oct 2009 - March 2012 - Part-time Racial Harassment Officer (Case Worker)

Derby Racial Equality Council, Derby

April 2010 - Oct 2010 - Part-time Equality and Human Rights Youth Network

Project Co-ordinator Derby Racial Equality Council, Derby

March 2009 - August 2009 - Events Management - Carnival project

Children and Parent centre, Leicester

Sept 2007 - March 2009

Career break and Travelled.

May 2005 - Aug 2007- Personal Advisor for High fields Area

Connexions, Leicester

Employment History cont.

2005 - 2006 - Part-time, Project facilitators (Learning from our Elders

Project.)

African Caribbean Citizen forum, Leicester

Oct 2004 - Feb 2005 In service Traineeship for Employment and Social

Affairs Director General

European Commission EMPL H3, Brussels

2002 - 2004 - School and Community Personal Advisor

Connexions, Leicester

2001 - 2002 - Part- time Information and Advisor worker

Highfields Youth and community centre, Leicester

1999 2001- Administrator and Advice worker

Citizens Advice Bureau, Wigston, Leicester

Further Education and Prodessional Qualification

2006 Nottingham Trent University, Leicester

Level 4 Careers Advice and Guidance (Pass)

2003 Nottingham Trent University, Nottingham

Personal Adviser Diploma - working with young people (Pass)

2002 Leicester Mediation Service

Community Mediation -to deal with neighbourhood disputes

/ peer mediation

Education

ABC stage 1 Teaching Qualification - Post 16 years (Pass)

2001 De Montfort University, Scraptoft Leicester

BA (Hons) Public Administration and Managerial Studies (2.2)

1997 South Fields College, Leicester

NEBS Certificate Supervisory Management Course (Pass)

1997. Charles Keene College, Leicester

RSA Level 1 & 2 Information Technology (Distinction and Merit)

1996 South Fields College, Leicester

GNVQ Advance Business Studies Course (Merit)

1994 South Fields College, Leicester

GVNQ 1 & 2 Catering (Pass)

Guthlaxton College

Six GCSE's Maths, English, Geography, Dance, Science and French

Awards

In 2006, I received The Women International Day Award; which recognised my

work to help women and working in the community.

Interests

I enjoy walking in the countryside to be with nature and to be away from

the busy city.

I enjoy going salsa dancing.

I enjoy gardening and being outside to unwind and relax.

I love to read.

References available on request!

Contact this candidate