M. David Kjellstrom, Jr.

**** ****** ***** • Macon, Georgia 31216

Cell: 318-***-****

acb8cj@r.postjobfree.com

Optimizing Customer Experiences***Elevating Revenues

Proactive, performance-driven professional with 20+ year’s progressive leadership and

problem-solving for food service industry. Genuine team player committed to managing

projects and operations flawlessly while contributing to revenue-producing activities.

Cross-functional communicator easily interfaces with high-profile liaison, vendors and

customers. Versatile and innovative professional able to see the “big picture” while

staying on top of all details. Seeking a challenging, upper-level management position

within a progressive company that will be mutually beneficial.

Demonstrated Core Competencies

QC/QA Client Relations Logistics

Negotiations Customer Service Presentations

Leadership/Motivation Project Management Process Improvement

Relationship Management Operations Management Training/Development

QC/QA Client Relations Logistics

Negotiations Customer Service Presentations

Leadership/Motivation Project Management Process Improvement

Relationship Management Operations Management Training/Development

PROFESSIONAL EXPERIENCE

2011-2014

Metz Culinary Management District Manager

2002 – 2014

Smith & Sons Food (S&S Food Administrators)/2011 – Buy out by Metz Culinary

Management

Regional Director of Operations

Spearheads and cultivates positive work environments to fuel sales, revenue,

and profit potential through superior staff performance. Exhibits versatility in

designing, implementing, and directing creative strategies to meet/exceed

operational and corporate objectives. Maintains a superior work ethic and

commitment to excellence as well as broad financial and technical acumen.

Recognized integral contributor for S&S presentation team. Annual food

purchases in excess of $1.6 million..

Corporate Support

Trained and developed management and food service personnel for various

selected areas. Provided additional support during large catered events,

managed employees, maintained positive customer relations, and acted as the

liaison between the Company and the client within the region.

Director of Food Services

Personally appointed to direct all daily operations and maintain standards for

flagship account. Directed all aspects of business dining management, including

generating sales and profits, while controlling expenses and inventory,

developed talented staff, maintained visual standards and enhanced the S&S

image. Provided oversight for all locations, ensuring the highest level of

customer service and operational standards. Generated $1.25 million annual

revenue.

2000-2002 Cracker Barrel Old Country Store, Perry, Georgia

Associate Manager

Optimized the development and launching of various programs while

maintaining a staff of 128 employees. Conducted and expanded daily

operations to include retail sales and exceeded food standards ensuring

customer satisfaction

1983-2000 ARAMARK, INC

Director of Dining Services - Middle Georgia College, Cochran, Georgia

Transformed and defined overall campus food service operations, to include

meal plans for students, snack bar, concessions, and a greatly expanded

catering emphasis. Total annual sales generated in excess of $1.5 million, a

150% increase. Developed, designed and streamlined all food production

processes. Assisted District Manager with forecasting projections and audits for

multiple units, as well as handling all phases of accounting on company’s

dedicated computer system. Proven capacity in utilizing non-standard solutions

to emergency situations.

Assistant Director of Dining Services - Middle Georgia College, Cochran,

Georgia

Collaborated with the Director of Dining Services in the supervision of daily

operations for campus food service, maintained high standards in the production

of quality food products, ensured customer satisfaction, and was essential in the

development and implementation of various marketing concepts.

Assistant Manager - Young Harris College, Young Harris, Georgia

Aggressively acquired necessary knowledge which generated rapid promotion,

increased responsibility for all phases of food service, introduction to catering

and expanded to oversight of food production, labor controls, and inventory

management.

ACHIEVEMENTS

• 2007 Vice Presidents Eagle Award from S&S Food Administrator.

• Recipient of 14 Operation Management Champion Awards, 9 Client Satisfaction

Awards, and 2 Top-Line Service Awards

• Recognized by several campus and community organizations for gratuitous

services.

• Continually meets or exceeds company budget requirements

• Listed in Who’s Who in Professional Services

EDUCATION

1981.1983 Attended Tri-County Community College, Murphy, North Carolina

1971-1973 Attended Young Harris College, Young Harris, Georgia

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