Phone 727-***-**** - home

727-***-**** -- cell

E-mail: acb89r@r.postjobfree.com

Cheryl Serig

Technical Skills MICROSOFT WORD MICROSOFT EXCEL SQL

QUALITY CENTER AB INITIO

Background

Summary 15 years experience in IT environments - SDLC

Knowledgeable

Extensive software development / testing /

implementation background.

Knowledgeable in Unit, Integrated, System and Web

testing.

Skilled on Client/Server, Internet, Mainframe,

Tandem and GUI systems.

Worked in an ISO9000 Environment

Systems: NET web app, MS SQL Svr, Oracle back-end,

VSS, IBM Data Driver, SSAS, DB2 Connect.

Used Quality Center / TDS for testing

Used Ab Initio - Data Conversion Application

Worked with both domestic and international

customers

Wrote detailed system requirements,

Created end-user documentation of system

enhancements.

Wrote detailed instructions for 6 Production

Systems.

Used SQL to build, query and track data.

Documented daily report practices.

Worked with technical teams to develop product in a

timely manner.

Wrote / Developed test scripts from requirement

documents.

Created test data to ensure script conditions would

be exercised.

Assisted in creation of test environment (built

tables/data for testing).

Tested applicable GUI screen / window

functionality.

Examined test results - determined pass / fail

results.

Identified and documented problem analysis as a

result of test.

Retested to ensure problem resolution/review

results.

Manually tested Software Applications

Maintained the integrity of National Billing and

Trouble tables.

Coordinated with county and did daily updates for

E911 / DBAC

Professional

Experience Contracted 5-2012 to 11-2012 / Raymond James

Wrote scripts in Quality Center to manually test

application screens.

Wrote scripts in Quality Center to manually test

data conversion.

Executed test scripts to ensure data integrity.

Executed test scripts to test functionality.

Used Ab Initio tool to analyze and verify imported

data.

Wrote SQL queries to retrieve data for

verification.

Wrote defects in Quality Center.

Contracted to K-Force / Verizon / iTools

10-2002 to 03-2010

Reviewed Business / Functional Requirements to

determine continuity and testing

Wrote scripts to manually test new statistical

system.

Executed test scripts to ensure user requirements

are met.

Tested product to ensure reported statistics

coincide with information supplied from multiple

data sources.

Acted as a liaison between IT teams and Client /

users in the field

Used SQL to manipulate and retrieve data

Lead weekly Incident Report status calls with

Client and technical personal

Wrote, tracked and retested Incident Reports (IRs).

Assisted with Data Mapping for DataShare

application.

Documented test results.

Participated in post implementation reviews

Did daily 'health check' of i-Suite/internet

production tools - DataShare, iCredit, iFinals,

iConsole, iConsoleW, GenDialer.

Used TDS, internal VZ automated testing system -

Mercury tools.

Prepared agendas

Wrote user documentation.

Pulled daily and monthly statistics for reports

(used RT Win, Pinnacle and Totalview systems).

Contracted to Verizon Wireless

2/2002 - 4/2002

Maintained the integrity of system tables

Instructed others on table maintenance

Contracted to Chase Manhattan Mortgage Corp.

QA Tester/Analysts/Risk Management

6/1999 - 11/2000, 1/2001 - 11/2001

Tested ACAPS Interface to ZiPPY

Tested Apriori project conversion - rulesets

Worked on HOMES / PACS / ZiPPY

Performed Regression testing in Cybertek to ensure

functionality was not lost

Wrote scripts to test enhancements to existing

system

Built data to perform scripts

Wrote Trouble reports to report any inconsistencies

or problems

Attended planning sessions on data flow/mapping

comparing flow to existing process to implement

HOMES to ZiPPY Interface

Wrote scripts and built data from requirements to

test new HOMES to ZiPPY Interface

Tested new printing process in Dev, discussed

differences with technician

General Telephone Company of Florida / GTEDS

New Port Richey, Clearwater and Tampa, Florida.

1980 to 1999.

(Held the following positions)

Business Process Expert

1998 to 1999 (RGS - Requirements Gathering)

Successfully implemented Other Carrier Settlements

Statements (OCSS) reports on the Internet, which

decreased expenses and made statements readily

available to the customer.

Internet Access of Purchase Accounts Receivable

(PAR) reports.

Completed numerous customer requested Data

Processing Software Requirements to OCSS, conferred

with system architect, wrote system requirements,

itemized areas of testing to verify results, wrote

user considerations for customer and delivered

product in a timely manner.

Attended Requirements Gathering Sessions (RGS) for

various software applications to determine and test

system enhancements to meet customer

specifications.

Conferred with system architects, wrote detailed

system requirements, and supported project team on

system enhancements to software applications.

Compared existing system to requested changes to

ensure no functionality was lost

Participated in Detail Design Inspections to ensure

all internal and external requirements had been

met.

Business Process Specialist/ Tester

1996 to 1998 (UMS) - Tandem / ISO9000 Environment

Prepared and presented Universal Measured Service

(UMS) system functional documentation at an

understandable level to international customers to

overcome language barrier.

Tracked data flow using SQL queries.

Used SQL to build data to satisfy test

requirements.

Discussed Universal Measured System Functionality

and possible future system enhancements to

international customers.

Compared existing system to requested changes to

ensure no functionality was lost.

Participated in Detail Design Inspections to ensure

all internal and external requirements had been

met.

Wrote scripts and built data that produced

satisfactory system test results to certify the

Universal Measured Service (UMS) System was Y2K

compliant for international customer.

Maintained Quality Assurance- IS09000 UMS system

certification by performing internal audits to

verify procedures were strictly followed and

certification was retained.

Wrote User Considerations to explain software

changes to customers on system enhancements.

Created scripts and build data to document each

minute function of all systems to ensure that

enhancements were properly achieved.

Performed Unit, Linkage and System testing on new

system enhancements.

Business Information Analyst / Tester

1994 to 1996

Assisted in development of a GUI Customer Bill

Administration System (CBAS) in production for a

standardized billing inquiry.

On-Site training and support of CBAS in a pilot

production situation.

Production support to end users in the field on

implementing a new billing interface.

Contributed in curriculum development of computer

based training demo for CBAS. Received an "Ounce of

Quality" award from peers.

Administrator/Coordinator-Customer Contact Support

1993 to 1994

Instructed new employees on updating and

maintaining system tables for various systems.

Updated system application tables for Billing

Voucher Treatment and Trouble Administration System

to resolve assorted problems in production and/or

to accommodate user reports using TCS and TMS.

Provided on-the-job training material for new

personnel in dealing with updating system tables.

Service Representative

1992 to 1993 (E911/DBAC)

Maintained E-911 mini computers to reflect daily

changes

Coordinated E-911 updates with counties

Loaded mini computers with daily activity tapes

Monitored both internal and external

alarmed-interfacing equipment.

Monitored Data Base Administration Center systems

for toll calling card, fraud and researched and/or

removed any potential fraudulent cards.

Updated DBAC (D/B Administration Control) system

with changes

Service System Support

1990 to 1992

Maintained TAS (Trouble Analysis System)

Production/Test/Training Tables

Maintained BVT (Billing Voucher Treatment)

Production Tables

Worked with Field Support to research production

problems in TAS & BVT

Customer Service System Support

1980 to 1990

Wrote residential and business customers orders to

establish new service.

Discussed residential and small business billing

inquiries to ensure that problems were resolved.

Performed collection on outstanding accounts

Maintained constant control and did occasional

premise visits on Major accounts to guarantee

satisfactory customer service and resolve billing

and service questions.

Education

Recently completed refresher SQL class at St.

Petersburg College.

Completed Oracle DBA classes at USF.

St. Petersburg Junior College. Clearwater, Florida.

Business Administration Courses

Company Sponsored: Dale Carnegie, CMM Certification

courses, Micro Business Computer Applications,

Numerous Management Training, Development,

Requirements and Telephony Courses.

Florida Real Estate Sales License - expired.

Contact this candidate