Crystal Gray

Warner Robins, GA

acb885@r.postjobfree.com - 478-***-****

WORK EXPERIENCE

Assistant Store Manager

Advance Auto Parts - Warner Robins, GA - November 2005 to Present

Responsibilities

Versatile Manager trained in customer service who thrives in dynamic, challenging and fast-paced professional

environments. Assertive and enthusiastic, with extensive knowledge of public service and an unsurpassed

worth ethic.Operations Manager possessing comprehensive knowledge of project and program management

techniques. Natural leader driven to motivate teams to exceed business goals and targets while under

pressure. Highlights Client relationships Relationship building Dedicated Inventory control Flexible Personable

Negotiations expert

Accomplishments

Warner Robins, GA. Mentored, coached and trained 9 team members.Identified inefficiencies and made

recommendations for process improvements.Recruited, hired and trained 4 new employees for sales

and customer service.Received certification in ASE{Automotive Service Excellence} Oversaw retail store

with potential yearly revenue of $900.000.Advised team members in time of need to provide the best

customer service experience possible.Prevented store losses using awareness, attention to detail and

integrity.Organized weekly sales reports for the sales department to track product success.Cross-trained

and provided back-up for other customer service representatives when needed.Resolved product issues

and shared benefits of new technology.Expressed appreciation and invited customers to return to the

store.Resolved product/policy issues and shared benefits of new technology.Assisted customers with store

and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.

Skills Used

Profit-focused Financial Manager who is an expert in cost reduction. Desires a role of increased responsibility

and authority.Logistics Specialist focused on drafting persuasive and comprehensive information papers,

feedback reports and recommendations that influence company decision-making.

Skilled Operations Manager talented at improving team performance through innovative management

techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote

productivity and company loyalty.

Contact this candidate