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Customer Service Manager

Location:
Lutz, FL
Posted:
January 21, 2014

Contact this candidate

Resume:

acb87e@r.postjobfree.com LeAnn Copeland

**** ******* **** ****

Cell: 954-***-****

Sarasota, FL 34243

Profile

I am one who sees challenges as opportunities. I work great in fast-paced,

high-stressed, deadline-oriented environments individually or as part of a

team. I am a proven team leader adept at prioritizing, delegating, and

motivating others with my focus on consistent quality work. With more than

30 years' of customer service experience, I am focused, hardworking, with

the ability to troubleshoot complex problems to get the job done.

Education

2005-2007 Keiser University, Sarasota, FL

Criminal Justice, 4.0 GPA

President of the Student Government

Secretary of Treasury- Lambda Alpha Epsilon, American Criminal

Justice Association

1997-1998 Bladen Community College, Duplin, NC.

Criminal Justice, 4.0 GPA

2013 Manatee Technical Institute, Bradenton, FL

Phlebotomy Technician

2008 American Bartending School of Tampa - Bartending and Serve Safe

Certified

2005 Maritime Technical Institute, Fort Lauderdale

U.S. Coast Guard approved training -

CPR, First Aid, Basic firefighting, Personal Safety and Social

Responsibility and Silver Service

Employment History

2003-2014 K L-Yacht Services, LLC. Sarasota, FL

Office Manager- A Yacht Maintenance and Repair Company that

specializes in electrical & mechanical repairs. Job description:

All office duties, sales and marketing.

200*-****-***' Motor Yacht Grand Cru, Sarasota, FL

First Mate/Head Stewardess

Job description: Concierge service, vessel bookkeeping,

provisioning, and international bookings before vessel arrival.

Assist Captain with Custom and Immigration's at international

ports, navigation, watch standing.

Cleaning and cooking with full service to the owner, family and

guests, service for private, dinner and cocktail parties. Job

ended after 8 years. Vessel sold.

2007-2008 Department of Homeland Security-(TSA), Sarasota, FL

Part-time position: Transportation Security Officer (TSO) at the

Sarasota Regional Airport, Florida.

Job duties included: security and protection of air travelers

and aircrafts. Identify dangerous objects in baggage and/or on

passengers, and preventing those objects from being transported

onto aircrafts.

200*-****-***' Motor Yacht Jenny Lee, Fort Lauderdale, FL

Temporary Stewardess Position. Chartered in the Bahamas for 5

guests

Duties included full service to guests

2000-2001 Comfort Inn & Suites / Quality Inn & Suites, North Myrtle

Beach, SC

Front Desk Representative/Manger in training

Job description: Worked between brother/sister properties

greeting and registering guests, concierge services, and

training in all office duties.

_

Professional references available upon request



Contact this candidate