C harles D. Ashley

*** **. ***** ****** ***. #*A Brooklyn, NY

***** 718-***-**** acb86k@r.postjobfree.com

Experienced professional with a 21 year t rack record in the service industry. Possess

valuable and adaptable C ustomer Service skill set. Able to work in a fast paced

demanding environment while providing quality assistance.

Core Competencies

Organizing / Call Center / Report Writing / D ata Ent ry / T ime Management / Verbal &

W rit ten Communication / D etail Focused / P rioritizing / Record Management / C ustomer

Service / C lerical / Scheduling / Quality Control / T elephone Etiquette / O ffice

Equipment Operation / Conflict Resolution / I t ineraries / Transport / M edical I nsurance

G uidelines / Re-routing / Confidentiality

M icrosoft Word & Excel / N YCT Adept database / T ype 45wpm

E xperience

First Transit, Inc Long Island

C ity, NY

C ustomer Service – Reservationist 2008 - 2013

• Trained new hires on agency policy & procedures

• Provided customer t ransport i tineraries and t ime-tables

• Generated, recorded and updated customer service records via NYCT Adept data

system

• High volume telephone interaction with customers, t ransportation agents and

related department personnel

• Informed customer of essential t ravel policy & procedures

• Processed t ransport cancellations and short notice re-bookings

Aegis New York, NY

Customer Service Representative 2007 – 2008

• Processed prompt approvals for emergency pharmaceutical prescriptions

• Provided service policy and information to customers

• Performed insurance coverage verifications and service authorization requests

Time Warner Cable College Point, NY

Customer Service Representative 2005 – 2006

• Sales promotion of company products and services

• Scheduled cable installation appointments

• Educated clients on company services, products and policies

• Addressed customer complaints and sought viable solutions

Education

W illiam Cullen Bryant High School - Long Island City, NY

H igh School Diploma 1979

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