Post Job Free

Resume

Sign in

Customer Service Process Improvement

Location:
Macon, GA
Posted:
January 18, 2014

Contact this candidate

Resume:

Daniel Wing-Lin Chan

*** *** ***** ***, 478-***-****

Macon, GA 31210 acb7u8@r.postjobfree.com

OBJECTIVE: Seek a position that can leverage my database skills, meteorological trainings and

recently acquired business knowledge to solve problems for your company and for my personal

advancement

PROFESSIONAL EXPERIENCE

Database programmer /Meteorologist for Georgia Forestry Commission (Macon, GA)

1999- Present

Created, Upgraded, Merged and Maintained over 50 in-house database programs of varying complexities

that include add/edit/delete/report/upload/download functions. Consulting with internal customers to

find out their needs/wants is part of my responsibility.

Produced all the content in the fire weather website, averaging 100,000 hit a month. By using batch files and

other techniques, over 50 time-sensitive products such as routine forestry weather forecast, fire

danger rating information, weather maps/graphs and archived weather data are updated on the GFC

weather website.

Ensured the proper functioning of a network of 19 automatic weather stations

Provided spot weather forecasts for large fires

Educated in-house fire-fighters and general public about fire weather

Acted as a liaison between the Commission and other agencies on weather matters

Participated in a number of Rapid Process Improvement (RPI) Events using Lean concepts

Participated in Incident Management Team of the GFC

Research Assistant at New York State Department of Environmental Conservation (Albany, NY)

1996-1998

Analyzed ozone and precursors trend with multi-variables regression techniques

Produced professional quality graphics and diagrams for presentation and publication

Managed and maintained a 10 year database of ozone, precursors and weather variables

AWARDS

Employee of the Year for Customer Service 2010 (State of Georgia)

Beta Gamma Sigma member.

COMPUTER SKILLS

Database: MicrosoftSQL with ColdFusion

Familiar with Microsoft Office products including Word, Excel, Powerpoint and Access

Programming experience in Fortran, ColdFusion, and HTML

Other softwares: LEADS software, Firefamily Plus, WeatherPro, Fire Weather Plus, ArcGIS

EDUCATION

MBA - MIS concentration Georgia College & State University (Milledgeville, GA) - 2012

MSc- Atmospheric Science State University of New York at Albany (Albany, NY) - 1998

BSc - Atmospheric Science University of British Columbia (Vancouver, BC, Canada) - 1996

LANGUAGES

Fluent in written and oral Cantonese, English and Mandarin

References available upon request



Contact this candidate