Nichelle Boren

**** * ******* **

Cell :224-***-****

McHenry, IL 60051

E-Mail: acb7ie@r.postjobfree.com

Objective:

To obtain a progressively challenging position in an office in which I can contribute to the welfare of clients and

staff to advance the goals of the office.

Skills:

General Skills:

• Seasoned ability to multi-task while providing excellent customer service.

• Impeccable professional demeanor, self-motivated and goal-driven.

• Enjoy nurturing people to ease their fears and make them comfortable in a office setting.

• Provide superior customer service even in a fast paced or stressful environment.

• Working knowledge of medical terminology.

Office Skills:

• Proficient with using all standard office equipment including: fax machines, copiers, credit card machines,

adding machines, and general computer usage.

• Answer a 4 line phone system.

• Proper cash handling and deposits

• Data entry

• High volume call

Leadership Skills:

• Oversaw and maintained safety and cleanliness for rental properties.

• Provided service recovery for customers which resulted in customer retention and satisfaction.

• Maintained an appropriate inventory of supplies while staying within given budget.

Information Systems:

• Proficient in using: Word, Outlook and Power Point and basic Excel functions.

• Recovery Data Network, repossession software

Employment History:

Assetsbiz, Costumer service April 2013-Present

• Responsible for data entry of agents assignments, invoicing, creating word documents, answering phones

routing phone calls and emails, scheduling pick up and drop off times, filing and organizing paper work,

establish and maintain client relationships.

Apogee, Patient Intake Coordinator July 2012- August 2012

• Responsible for Doctors rounding lists and the coordination of patient aftercare, billing and data entry

communication with patients, physicians

Cunat, Inc, Resident Services Agent: June 2010- June 2011

• Responsible for cleaning vacant units and common areas of property in a timely manner, ordering and

maintaining inventory and delivering eviction notices, late payment notices and newsletters to residents.

Proactiv Solutions, Customer Service Representative: October 2009 – March 2010

• Provided exceptional customer service by answering customer queries, working together with clients to

resolve their grievances and educated them on new products in a high call volume setting.

• Created personal monthly sales goals and implement strategies to meet these goals. Maintained monthly sales

above 500 per month.

Education:

Computer Systems Institute, Medical Assistant Program: January 2012- August 2012

• Program curriculum includes: taking vital signs, phlebotomy, parenteral medication administration, medical

record/chart entries, HIPAA compliance, patient billing, registration and reimbursement.

• Current GPA 4.0

Certifications:

International Customer Service Association2012

Customer Service Specialist

National Healthcareer Association (NHA)2012

Certified Medical Administrative Assistant

American Heart Association 2012

Basic Life Support

National Healthcareer Association (NHA) in progress

Certified Medical Assistant

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