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Customer Service Manager

Location:
La Jolla, CA
Posted:
January 17, 2014

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Resume:

Kerry Phonharath

****-** *** ***** **. San Diego, CA 92126

Phone: 619-***-**** Email: acb7hm@r.postjobfree.com

OBJECTIVE: To obtain a position where I can apply my experience, knowledge and skills in a team oriented setting.

QUALIFICATIONS:

• Excellent customer service skills

• Self- Starter

• Leadership

• Good organizational and communications skills

• Understand importance of customer service

• Ability to recognize problems and develop solutions

• Computer Skills-Internet, Email, Excel, MS Power Point.

WORK EXPERIENCE: Personal Trainer/Strength and Conditioning Coach, Function Factory, San Diego, CA (01/2012-

Present)

• Help lead clients in a personal and group setting to achieve personal goals. Create detailed exercise

regiment for clients. Perform other tasks including scheduling clients through a computer program called

Mind Body, answer phones and maintain relationship with clients.

Lead Physical Therapy Aide, Torrey Pines Orthopedic, San Diego, CA (09/2004

-09/2008) (01/2011-12/2011)

Physical Therapy Aide help physical therapist to provide treatment that improves patient mobility,

relieves pain, and prevents or lessens physical disabilities of patients

• Help make therapy sessions productive, under the direct supervision of a physical therapist or physical

therapist assistant. Responsible for keeping the treatment area clean and organized and for preparing for

each patient’s therapy. Perform numerous tasks involving exercises, electrical stimulation, paraffin

baths, hot and cold packs, and ultrasound in demanding setting . Responsible for answering phone,

scheduling patients and collecting co pay and fees.

Team Manager, California State University Northridge Women’s Basketball,

Northridge, CA

(10/2008-04/2010)

Assist in duties to help the team in practices, games and travels.

• Responsible for setting up practice which includes putting baskets up, managing scoreboard, assisting in

drills. Ordering meals for team before and after games. Required to set up video equipment at home

games and collecting video at away games. Help assist coaches with any duties during games

Assistant Manager, Footaction USA, Escondido, CA (07/2002 – 10/2004)

Assist in leading the store team to provide an outstanding in-store customer experience

• Provided support in training of managers and employees as needed. Assist the store manager in all

aspects of store operation including selling, customer service, training, employee management, visual

merchandising and asset protection. Managed a group of individuals to maintain store and to assist

customers. Work rapidly, especially during peak sales periods to ensure all Customers are being serviced

properly and store operations are being completed in a timely manner.

Shift Supervisor, Bruegger’s Bagel, San Diego, CA (06/2001 – 06/2002)

Maintain a great working atmosphere and providing essential and flawless customer service while leading a

team.

• Provided quality customer service while completing client’s orders in a timely manner. In charge of

financial responsibilities at the end of the day. Maintain an accurate inventory by keeping track of

usage. Preparing weekly schedules for Managers and employees. Assisted assistant manager with store

responsibilities

EDUCATION: California State University Northridge

B.S. Kinesiology

May 2010



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