Marriam Nouri

Client Advisor

Overland Park, KS

acb75c@r.postjobfree.com - 913-***-****

WORK EXPERIENCE

Client Advisor

Wageworks, Inc - 2011 to 2013

Develop consultative relationships with prospective and existing wholesale clients (emphasis on existing

clients) in an effort to understand client needs surrounding flexible spending account administration software

and service delivery. Perform on site process reviews/recommendations to executive teams and company

wide training programs. Direct implementation for conversion plans for new clients and assisted in the

direction of the Senior Client Consultant in the execution of the conversion clients. Provide recommendations,

training and demonstrations to clients of flexible spending account software capabilities. Salesforce utilized as

primary internal documentation system and SQL as reporting system. Passed CFC exam, Certified in Flexible

Compensation exam 2012.

Client Relations Team Lead

Expertplan Inc/ADP - 2007 to 2011

Provide employer sponsored retirement plan product support to clients (plan administrators, financial advisers,

third party administrators) Conduct marketing and sales campaigns for ancillary products and services for

employer sponsored retirement plans (loan tracking, mutual funds, tax reporting services).

Research and resolve issues for clients ensuring compliance with government regulations and laws. Work

with operations department to tailor products to client's needs providing solutions. Provide assistance to Client

Service Representatives and perform training. Successfully lead a team of 10 associates. Deliver presentation/

progress reports to Senior Management sales initiatives and critical clients. Provide ideas for improving level

of service and satisfaction.

Reconciliations Specialist II

ADP - Overland Park, KS - 2006 to 2007

Ensure accurate and timely reconciliation of retirement plan accounts, checks/balances/settlements among

banks and mutual fund companies. Research transmission reports across various platforms to ensure market

accuracy and business adherence to plan terms and retention initiatives.

Senior Contribution Support Analyst II

ADP - Overland Park, KS - 2005 to 2006

Processed ACH debit transactions, contributions, enrollment forms. Troubleshoot client data ensuring proper

file layout and submission methods for plan administrators. Assist business clients in complying with payroll

and retirement industry guidelines.

Lowe's Business Accounts Manager

Convergys - 2004 to 2005

Accounts receivable and customer service duties deescalating client issues and problem solving for resolution.

Personal account manager for business clients. Earned promotion and worked on vital and sensitive projects.

Employee of the month (June 2005); maintained top employee position.

Facilities Administrative Assistant

NCS Pearson - 2000 to 2001

Assisted with implementation of disaster recovery projects, arranged meeting rooms and events, prepared

agendas, documented meeting and conference call minutes, coordinated annual bowl-a-thon company

fundraiser, sent companywide e-mail notifications, facilitated managerial meetings, provided administrative

support to a large team.

EDUCATION

MASTERS OF BUSINESS ADMINISTRATION

Mid America Nazarene University

MANAGEMENT AND HUMAN RELATIONS

Mid America Nazarene University

SKILLS

CFC Certification (Certified in Flexible Compensation), SQL, Microsoft Office and Access, Salesforce,

PowerImage, Omni, and familiarity with other systems.

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