Marriam Nouri
Client Advisor
Overland Park, KS
acb75c@r.postjobfree.com - 913-***-****
WORK EXPERIENCE
Client Advisor
Wageworks, Inc - 2011 to 2013
Develop consultative relationships with prospective and existing wholesale clients (emphasis on existing
clients) in an effort to understand client needs surrounding flexible spending account administration software
and service delivery. Perform on site process reviews/recommendations to executive teams and company
wide training programs. Direct implementation for conversion plans for new clients and assisted in the
direction of the Senior Client Consultant in the execution of the conversion clients. Provide recommendations,
training and demonstrations to clients of flexible spending account software capabilities. Salesforce utilized as
primary internal documentation system and SQL as reporting system. Passed CFC exam, Certified in Flexible
Compensation exam 2012.
Client Relations Team Lead
Expertplan Inc/ADP - 2007 to 2011
Provide employer sponsored retirement plan product support to clients (plan administrators, financial advisers,
third party administrators) Conduct marketing and sales campaigns for ancillary products and services for
employer sponsored retirement plans (loan tracking, mutual funds, tax reporting services).
Research and resolve issues for clients ensuring compliance with government regulations and laws. Work
with operations department to tailor products to client's needs providing solutions. Provide assistance to Client
Service Representatives and perform training. Successfully lead a team of 10 associates. Deliver presentation/
progress reports to Senior Management sales initiatives and critical clients. Provide ideas for improving level
of service and satisfaction.
Reconciliations Specialist II
ADP - Overland Park, KS - 2006 to 2007
Ensure accurate and timely reconciliation of retirement plan accounts, checks/balances/settlements among
banks and mutual fund companies. Research transmission reports across various platforms to ensure market
accuracy and business adherence to plan terms and retention initiatives.
Senior Contribution Support Analyst II
ADP - Overland Park, KS - 2005 to 2006
Processed ACH debit transactions, contributions, enrollment forms. Troubleshoot client data ensuring proper
file layout and submission methods for plan administrators. Assist business clients in complying with payroll
and retirement industry guidelines.
Lowe's Business Accounts Manager
Convergys - 2004 to 2005
Accounts receivable and customer service duties deescalating client issues and problem solving for resolution.
Personal account manager for business clients. Earned promotion and worked on vital and sensitive projects.
Employee of the month (June 2005); maintained top employee position.
Facilities Administrative Assistant
NCS Pearson - 2000 to 2001
Assisted with implementation of disaster recovery projects, arranged meeting rooms and events, prepared
agendas, documented meeting and conference call minutes, coordinated annual bowl-a-thon company
fundraiser, sent companywide e-mail notifications, facilitated managerial meetings, provided administrative
support to a large team.
EDUCATION
MASTERS OF BUSINESS ADMINISTRATION
Mid America Nazarene University
MANAGEMENT AND HUMAN RELATIONS
Mid America Nazarene University
SKILLS
CFC Certification (Certified in Flexible Compensation), SQL, Microsoft Office and Access, Salesforce,
PowerImage, Omni, and familiarity with other systems.