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Customer Service Sales

Location:
Leicester, LCE, United Kingdom
Posted:
January 19, 2014

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Resume:

KARIM LARAKI

** ******* ****

Leicester LE$ *BD

United Kingdom

075*-***-****

Email: acb726@r.postjobfree.com

NI number: SE 33 47 24 A

Nationality: Spanish

ACADEMIC BACKGROUND & QUALIFICATIONS

2002 - 2004

Spanish ESO and Bachillerato (equivalent to UK GCSE & A-levels)

Montserrat High School of Madrid, Madrid, Spain

Studies done entirely in Spanish

Jan 2008 – June 2008

Certificate in Modern and Classic Arabic

University Abdelmalik Essaadi of Tangier, Morocco

Studies done entirely in Arabic

Jan 2012 – July 2012

Certificate in Supporting Teaching and Learning in Schools (NVQ Level 3)

South Leicestershire College, Leicester, UK

WORK EXPERIENCE

MANAGING CAREER

2001-2003 (2 years)

Sales representative to Assistant Manager at Arte Árabe, Madrid, Spain.

Traditional Moroccan Merchandise

• Customer Service and Sales.

• Management and Administration.

• Managing Financial Accounts.

• Managing business progress in sales and sales targets.

• Merchandising.

• International relationships.

October 2006 – February 2007

Sales Assistant Manager at African Collection, Cape Town, South Africa

Traditional West African Merchandise

• Customer Service and Sales.

• Management of International Product Deliveries.

• Market Negotiations and Trading.

SALES CAREER

April 2010- April 2011

Sales Assistant at Primark Ltd, Norwich, UK.

One of the most popular & busy retailers in the UK founded on a unique concept: ‘affordable fashion’

• Customer Service and Sales.

• Store maintenance and cashier duties.

• Delivery stock shifts.

• Stockroom function responsibilities.

December 2010 – March 2011

Sales Assistant at Hollister Co, Norwich, UK.

American lifestyle brand inspired by the South California trend of casual wear.

• Customer Service and Sales.

• High store maintenance, presentation and cashier duties.

• Stockroom functioning.

• Stock delivery and merchandise duties.

March 2011- June 2011

Sales Assistant at Zara International, Norwich, UK.

Zara is one of the largest international fashion companies in the world.

• Professional Customer Service and Sales.

• Store maintenance, presentation and cashier duties.

• Stock delivery and merchandise duties.

• Liaising with management team on new products and updating store layouts.

• Sales Targets for Menswear Department.

ADMINISTRATION, MARKETING AND ADVERTISING

2008-2009 (1 year)

Administrator at Norwich Academy, Norwich, UK

• Organizing and planning Parent’s Evenings and Staff Meetings.

• Assisting in academic year term schedules and setting staff timetables.

• Responsible of teacher’s attending performance.

• Communicating and liaising with school staff, parents and governors.

• Work on school’s financial prospects and student’s fees.

• Using variety of software packages Microsoft Office programs such as Microsoft Word and Excel 2011

for document presentations, records, spreadsheets and databases

ADMINISTRATION, MARKETING AND ADVERTISING

December 2011 – Sept 2012

Administration, Marketing and Advertising at Meem Institute, Leicester, UK.

• Communicating with target audiences and managing student relationships

• Placing adverts in the internet – Facebook, Twitter, Meem Institute website, public forums

• Managing the production of marketing materials, including leaflets, posters and flyers and video content

• Writing and proofreading – English and Spanish articles and email

• Liaising with printer partners and designers – media and graphics

• Organizing photos

• Managing and updating customer databases

• Organizing and attending events such as educational or social conferences, seminars, receptions and

exhibitions

• Conducting market research – customer questionnaires, target groups

• Contributing to, and develop, marketing plans and strategies

• Managing Meem Institute budgets

• Work and evaluate marketing and advertising campaigns

• Assisting with student recruitment and alumni relations

• Using software packages such as Microsoft Word and Excel 2011 for document presentations, records,

spreadsheets and databases.

TEACHING CAREER

2008-2009 (1 year)

Spanish and Arabic Language Teacher at Norwich Academy, Norwich, UK

• Lesson planning and evaluation assessment of the class

• Writing assessments on student’s progress

• Prepare resources for the classroom and preparing the lessons to create positive language learning

environment

• Marking homework and examinations

• Providing feedback to parents on pupil’s progress

• Support alumni with academic exams such as Spanish GCSE’s

• Provide dialogue interaction lessons

• Work with speech language auditory learning including cassettes, DVD films and short video clips.

• Teaching grammar rules of the language

• Providing tests and exams

TEACHING CAREER

2012 (6 months)

Teaching Assistant at Catherine Junior School, Leicester, UK.

• Assist in the educational and social development of pupils under the direction and guidance of the head

teacher, SENCO and class teachers

• Assist in the implementation of Individual Education Programs for students and help monitor their

progress

• Provide support for individual students inside and outside the classroom to enable them to fully

participate in activities

• Work with other professionals, such as speech therapists and occupational therapists, as necessary.

• Assist class teachers with maintaining student records

• Support students with emotional or behavioral problems and help develop their social skills.

• Prepare and present displays of student's work

• Support class teachers in photocopying and other administrative tasks in order to support teaching.

• Undertake other duties from time to time, as the head teacher requires

• Attend team and staff meetings

SKILLS & STRENGTHS

COMMUNICATIONS

I have experience communicating with a large variety of customers in different countries and was required

to adjust my manner and language accordingly. Speaking & teaching both in English and Spanish fluently

has also allowed me to better appreciate the nuances of language.

CUSTOMER SERVICE

Article I.

In my experience I have learned to respond not only to customer requests promptly and with good grace

but also to anticipate their needs. Providing not only a service that matches customer needs but exceeds

them, ensuring my customers leave with a positive impression and a strong desire to visit again.

WORK UNDER

Article II.

PRESSURE

All the jobs I have mentioned have been subject to very busy periods due to the nature of the work. This

has required me to adapt to changing environments and ensure I maintain great levels of customer service

and efficiency.



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