VANESSA K.

FLORES

**** ******

Boulevard, #*B

Brooklyn, NY

11207

718-***-**** •

acb6wv@r.postjobfree.com

EXPERIENCE:

*/** -*/** ***** TRANSIT/MTA PARATRANSIT, New York, NY

Transit Reservationist/Call Center

• Answered telephones, responded to caller's inquiries and

provided information concerning MTA procedures.

• Recorded and confirmed reservations for medically infirm and

physically disabled transit customers.

• Resolved customer complaints and problems.

• Directed customers to the office and provided them with proper

telephone numbers.

• Updated information in the customer's personal ridership files.

BANANA REPUBLIC, New York, NY

5/97-5/98

Cashier/Sales Associate

• Operated a computerized cash register and scanning equipment

to record customer cash/credit transactions.

• Processed returns, refunds, credits and exchanges as well as cashed

travelers and personal checks.

• Tallied the cash drawer, prepare bank deposits and compiled sales

reports for senior management.

• Answered the telephones, provided general information,

received/processed customer telephone and mail orders including

rush and special requests.

• Assisted customers with the selection of merchandise including

apparel and accessories as well as cross-sold merchandise.

• Resolved customer problems or complaints.

RECORD EXPLOSION, New York, NY

2197 4/97

Cashier- CD Department

• Assisted customers with CD purchases as well as located rare out-

of-print merchandise.

• Utilized computerized cash registers to record customer purchases.

• Ordered merchandise and updated inventory records to

reflect daily inventory transactions.

• Assisted with the resolution of customer problems or complaints.

EDUCATION: CAREER TRAINING CENTER,

Brooklyn, NY Certificate Medical Billing,

June 1998

JOHN DEWEY HIGH SCHOOL, Brooklyn, NY

High School Diploma

SKILLS: Data entry, computer literate, medical terminology, CPT-4 & ICD-9

coding, expertise in all aspects of scheduling and dispatching transit

reservations, direct billing, third party billing, Medicaid/Medicare, claims

and insurance

forms, bookkeeping/accounting, office procedures, retail operations,

marketing/ merchandising, cashering, records/inventory management,

employee supervision and training, all office procedures, customer

services and problem resolution.

Contact this candidate