Christal Lynch

**** *********** **** *** *, Laurel, MD 20708

c: 240-***-**** e: acb6vk@r.postjobfree.com

Self starter and independent worker with the ability to excel at analyzing policies and procedures to generate

new ideas as a means to improve efficiency. Highly adaptable to ever changing circumstances. Key member

in any team developing policies and procedures, creating efficient ways via reporting and analysis in which

to track travel expenditures as a cost saving effort to the Government.

PROFESSIONAL EXPERIENCE

Grant Thornton LLP Department of Homeland Security – National Protection and Programs Directorate

(NPPD), 2012 Present

Management Analyst, Global Public Sector

Acting as Team Lead managed the data transfer and clean up of open travel obligations as the

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current travel system phases out to new government travel system, in addition to the data clean up of

the Government Banking Travel Card system (JPMorgan Chase).

Developed analysis reports to track travel at the executive level to determine if travel is mission

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critical and assess travel expenditure amounts

Conducting travel card audits to determine origins of travel credit card misuse

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Created travel policies and procedure manuals that are disseminated to NPPD employees regionally.

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Conduct working group sessions with Government Travel points of contact in preparation of new

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travel system migration

Avineon, Inc. Immigration and Custom Enforcement (ICE)

Training Specialist/Technical Writer (contractor), (June 2012 – October 2012)

Developed and provided training materials and end user training for federal financial management

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and travel management systems

Created and maintained procedural manuals, end user documentation, SOPs for financial

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management and travel management systems.

Provided helpdesk support to end users including opening, resolving/escalating and closing

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helpdesk trouble tickets related to the financial management and travel management systems.

Defense Group Incorporated Domestic Nuclear Detection Office

Travel Manager (contractor), (November 2010 June 2012)

Conducted studies of work processes to identify, analyze and recommend solutions to problems

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within the organizational structure, staffing, administrative procedures, and distribution workload

Provided service in travel management, security management, administrative policy and procedural

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development, project administration and human resource management in support of the Office of

Chief of Staff (DNDO – OCOS)

Processed travel authorizations and travel expense vouchers for DNDO personnel and ensured

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claims for reimbursement complied with Federal Travel Regulations (FTRs).

Provided guidance and counseled travelers regarding temporary duty travel (TDY), temporary

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change of station, and local travel to the Department of Homeland Security (DHS) Domestic

Nuclear Detection Office personnel.

Jacobs Technology Army Contracting Command Office of the Chief Information Officer

Management Analyst (contractor), (December 2009 – August 2010)

As Task Manager consolidated Action Items sourced from various tracking tools for tracking and

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eventual resolution using the Action Item tracking tool QuickBase (QBASE); Generated Purchase

Orders (PO’s) from technology purchases derived from acquisitions (such as contracts, MIPR’s or

Government Purchase Cards), using the Asset Portfolio Management Tool (APM). .

Researched and compiled data to obtain optimal pricing quotes for subsequent technology

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purchases; ordered office supplies and maintained the Government Purchase database.

As Quality Assurance Manager, assigned Policy numbers to Command Policy Documents (i.e.

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official letters, policies and memorandums) in addition to maintaining the Publishing Document

Log.

Contacted potential interview candidates, conducted brief phone interviews and arranged in person

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interviews with the Deputy G6 for open positions within the command.

Smith Associates The United States Army Installation Management Command (IMCOM – HQ)

Assistant to the Deputy Director of Logistics (Contractor) (June 2009 – December 2009)

• As part of the relocation efforts to San Antonio, created logistic reports detailing IMCOM HQ’s

relocation budget.

• Tracked employee time including leave and vacation via the ATAAPS time tracker system;

coordinated the Deputy Director's travel which included airline accommodations, hotel and

conference reservations using DTS travel program.

• Organized bi weekly and monthly management meetings, created agenda and "hot topic" notes for

dissemination to meeting attendees. Created briefing binders and packages for Deputy Director to

study in preparation for various meetings attended.

Computer Technology Associates, Inc. (2006 2009)

Population Health Analyst I (February 2008 – March 2009)

• Provided assistance to the Population Health Team in support of RMS workgroups with the

preparation of presentation material and DOORS repository artifacts.

Produced Monthly Status Reports by collecting input from all team member and maintained

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Population Health/Wounded Warrior Support Contract Deliverables and Version Control reports.

Assisted with the coordination of meeting logistics including confirmation of meeting rooms;

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agenda and materials; notifications to participants; collection and distribution of documents.

Assisted with Quality Control procedures of documentation and deliverables and updated system

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requirements via the input of data in DOORS repository system.

Computer Technology Associates, Inc.

Project Administrator (November 2006 – February 2008)

Performed program management support duties ensuring that implementation and prescribed

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activities were carried out in accordance with specified objectives.

Compiled, edited and delivered Weekly Activity Report (WAR) in addition to the Monthly Activity

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Report (MAR), which included Contractor Performance Reviews and staff roster updates.

Developed and implemented In Progress Review (IPR) template design; design staffing slides and

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updates as needed.

As Human Resources liaison performed new hire orientation as part of the Wounded Warrior

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initiative, interpreted, counseled and offered guidance on retirement benefits for the Civil Service

Retirement System (CSRS) and Federal Employees Retirement System (FERS).

Within the role of Quality Assurance task lead: performed QA training to eBIMIS staff. Recorded

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and tracked QA certification; maintained training log and updated Quality Assurance (QA)

handbook as needed. Disseminated QA process updates and changes to eBIMIS staff (via email,

brown bag training sessions).

Developed and designed business forms (e.g., IM Contractor Travel request forms, Government

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funded training forms). Developed, produced, administered, and updated Standards of Operation for

eBIMIS staff.

Computer Technology Associates, Inc.

Program Management Support Analyst (July 2006 November 2006)

• As Human Resources liaison performed new hire orientation as part of the Wounded Warrior

initiative, interpreted, counseled and offered guidance on retirement benefits for the Civil Service

Retirement System (CSRS) and Federal Employees Retirement System (FERS).

• Assisted employees in completing benefit forms such as TSP, designation of beneficiary and initial

election; Identified process improvement strategies for office workflow and administrative

operations; provided research, writing, and editing functions for the PM and project teams as

needed.

• Coordinated cubicle space requirements for incoming employees ensuring each space was equipped

with connectivity sources for network access.

EDUCATION AND TRAINING

• MS – Homeland Security, American Public University (expected date of graduation, May 2014)

• B.S. Business Management University of Phoenix (Greenbelt Campus)

Honors/Awards

Letter of Commendation for Outstanding Service, Department of Defense

Training and Certification

Federal Financial Management System (FFMS)

FedTraveler Government Travel System (Certificate)

PRISM System

Computer Skills

Microsoft Office Suite, Access, Publisher, Visio, DOORS, MS Project, SharePoint, QuickBase, ATAAPS,

DTS Travel System, Paychex and Total Pay payroll systems, FedTraveler System, Federal Financial

Management System (FFMS), WebTA.

Clearance

Secret / Public Trust

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