Mark Jensen

*** ***** ** ******** ** ***** . acb6ub@r.postjobfree.com . 630-***-****

Profile:

Over 8 years experience as a taxi dispatcher with experience in local

geography and map reading, GPS, dispatcher software, phone etiquette,

customer service, communication and problem solving skills.

Employment History

Dispatcher

A1 Cab, Elgin, IL 2005 -

Present

. Answers phone lines, greet and obtain taxi orders from customers.

. Dispatches rides to Drivers over the radio.

. Coordinates and scheduled drivers for opened jobs.

. Dispatches calls and resolves drivers issues on calls ensuring

customers are picked up on time and follow up if a delay occurs.

. Schedules reservations for passengers wanting to be picked up at

different locations.

. Manages the switchboard and assigned drivers reservations according to

their locations.

. Handles complaints with ease and tact.

. Multi tasks between dispatching drivers and booking reservations for

new customers.

. Monitors drivers' progress along their pickup route to ensure on time

arrival and provides daily reports to Supervisor.

. Maintains various logs, records and files related to scheduled

pickups.

Part-Timer Driver

A1 Cab, Elgin, IL 2005 -

Present

. Fill out trip sheets with all required information before all shifts.

. Checks fuel levels, brakes, and controls before picking up first

passenger.

. Communicates with dispatchers by two way radio system.

. Greets passengers', verify destination and set the meter upon

passenger entering vehicle, which displays the current fare to the

passenger throughout the journey.

. Maintains a clean vehicle and in good working order.

Manager

Danny's Pizza Elgin, IL 2001 - 2005

. Managed site operations and provided safe and efficient food services

in compliance with health requirements.

. Operated and maintained a balance cash register; count funds and made

deposits.

. Provided guidance and assistance to staff members in making and

delivering food in a timely manner.

Education

Elgin High School, Elgin IL Diploma

Elgin Community College, Elgin IL

Automotive course work

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