Abdelaziz Khelfaoui

Dayton, NV

acb6tk@r.postjobfree.com - 760-***-****

WORK EXPERIENCE

Home Sales Consultant

Carson City, NV - August 2013 to Present

Supervisor: Dan Frias Supv Title: Manager Supv Phone: 775-***-****

Hrs per Wk: 30.0 Monthly Sal: 1,300.00

Reason for Leaving: Still Employed

Major Duties:

Customer Service: Provide assistance to customers in a professional manner.

Interface with customers at the service desk to handle customer complaints, returns and exchanges. Used

proper etiquette when speaking to customers. Guaranteed positive

customer experiences and resolved all customer complaints. Remained calm and relaxed when dealing with

irate and upset customers. Assisted multilingual customers through my

skills in reading and writing French, English, Italian, Spanish, German, Arabic, and some

Hebrew language. I engaged and listened to the needs of multilingual customers and made their shopping

experience memorable and pleasurable by providing service in their

own language. Because of my ability to speak multiple languages, I am the primary

salesperson for foreign customers. In fact, I am frequently sought out by corporate

executives and staff to provide input for process improvement because of this ability.

Placed special merchandise orders for customers. Exchanged returned merchandise for customers quickly

and efficiently.

Sales: Personally shop with customers to help them choose multiple components and stand alone items.

Recommend, select and help locate merchandise based on customer

needs and desires. Share product knowledge with customers while making personal

recommendations. Check out customers at the registers. Work different locations to cover for other employees

for vacation/sickness or other reasons for being absent.

Maintained up-to-date knowledge of store policies regarding payments, returns, finance

options and exchanges. Cross-train and provide back-up for other customer service

representatives when needed.

Merchandising: Assist in identifying existing merchandise which does not meet

merchandising or resale standards; perform physical inventory counts; verify price and availability with vendor.

Receive and inspect merchandise to ensure there is no damage,

quantity received is correct, and merchandise meets order specifications. Restock and display various items

on sales floor. Mark down and change price tags when prices were

lowered on merchandise. Move fixtures and merchandise to match store master stocking

plan. Stock and rotate inventory regularly. Keep the store organized by returning all

merchandise to its proper place. Replenish merchandise shelves with items from the stockroom. Prevent store

losses using awareness, attention to detail and integrity.

Enforce storeroom and computer security according to established policy and procedures.

Participate in stock control and merchandising in a retail operation involving high volume

turnover of a limited variety of merchandise which includes home electronics, appliances,

TVs, Video Games Movies, Cell Phones, souvenir and logo items, gift items, etc.

Housekeeping: Clean and maintain stockroom and showroom to maintain a professional

retail environment per established health and safety standards. Clean fixtures and tables to maintain

cleanliness.

Multilingual Sales Associate

Tanger Outlet - Lenwood, CA - April 2013 to August 2013

Supervisor: Melissa Supv Title: Store Manager Supv Phone: 760-***-****

Hrs per Wk: 30.0 Monthly Sal: 900.00

Reason for Leaving: Moving to Nevada

Major Duties

Participated in purchasing, stock control and merchandising in a retail operation involving

high volume turnover of a limited variety of merchandise which includes clothing, books,

souvenir and logo items, gift items, shoes, and other items.

Customer Service: Provided assistance to customers in a professional manner.

Interfaced with customers at the service desk to handle customer complaints, returns and exchanges. Used

proper etiquette when speaking to customers. Guaranteed positive

customer experiences and resolved all customer complaints. Remained calm and relaxed when dealing with

irate and upset customers. Assisted multilingual customers through my

skills in reading and writing French, English, Italian, Spanish, German, Arabic, and some

Hebrew language. I engaged and listened to the needs of multilingual customers and made their shopping

experience memorable and pleasurable by providing service in their

own language. Because of my ability to speak multiple languages, I was the primary

salesperson for foreign customers. In fact, I was frequently sought out by corporate

executives and staff to provide input for process improvement because of this ability.

Placed special merchandise orders for customers. Exchanged returned merchandise for customers quickly

and efficiently.

Sales: Helped customers in making decisions for what attire to match the occasion they

were shopping for. Personally shopped with customers to help customers choose

multiple wardrobes for their life style. Recommended, selected and helped locate

merchandise based on customer needs and desires. Shared product knowledge with customers while making

personal recommendations. Checked out customers at the

registers. Worked different locations to cover for other employees for vacation/sickness or other reasons for

being absent. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Cross-trained and provided back-up for other customer service representatives when needed.

Merchandising: Assisted in identifying existing merchandise which does not meet

merchandising or resale standards; performed physical inventory counts; verified price and availability with

vendor. Received and inspected merchandise to ensure there is no

damage, quantity received is correct, and merchandise meets order specifications.

Restocked and displayed clothing on sales floor. Marked down and changed price tags when prices were

lowered on merchandise. Moved fixtures and merchandise to match

store master stocking plan. Stocked and rotated inventory regularly. Kept the store

organized by returning all merchandise to its proper place. Replenished merchandise

shelves with items from the stockroom. Prevented store losses using awareness,

attention to detail and integrity. Enforced storeroom and computer security according to established policy and

procedures.

Housekeeping: Clean and maintain stockroom and showroom to maintain a professional

retail environment per established health and safety standards. Cleaned fixtures and tables to maintain

cleanliness. Maintained cleanliness of fitting rooms.

Interpreter/ Service Agent

Meskiana, Algeria - Meskiana, DZ - April 2011 to December 2011

Hrs per Wk: 20.0 Monthly Sal: 300.00

Reason for Leaving: Immigrated to USA

Major Duties:

Provided an Interpretation/Translation Service in line with Agency's Policies and Procedures consisting of

correspondences, various publications and documents which were accurate, clear, concise. Provided as

necessary, spoken communications for all purposes as requested.

Provided accurate and helpful information to all customer inquiries as well as rate and handle reservation

requests at the counter or over the telephone.

Recorded, documented, and administered all rental transactions including proper payment accurately and

according to company policy.

Met the center's goal for weekly and monthly service metrics.

English teacher Location

Meskiana, Algeria - July 2009 to December 2011

Supervisor: Supv Title: School Administrator

Hrs per Wk: 20.0 Monthly Sal: 300.00

Reason for Leaving: Moved to USA

Number and Titles of People Supervised: I had approx 20 students

Major Duties:

Planned and developed roughly 200 lessons per year to align with Vocational School

standards and student ability levels. Provided lessons in: Grammar, Phonetics,

Linguistics, Cultural Differences between American and British English, and History.

Introduced content clearly and with enthusiasm to groups of up to 20. Presented new

information in an appealing, understandable format. Adjusted lessons to implement

frequently changing standards and teaching requirements. Modified lessons to accommodate students'

understanding and prior knowledge.

Supported students and co-workers as individuals and independent thinkers. Encouraged

on-task behavior by making assignments mandatory. Monitored and discussed tasks with students to clarify

and encourage deeper thinking. Revised and improved curriculum and

assessments individually and with teachers from other schools. Helped out as needed on the field, in the

cafeteria, in a classroom, at a meeting, or answering questions.

Established a highly successful model classroom, which sometimes included special

education children. Graded, edited student papers. Maintained a complex, real-time

grading system for all students. Clarified directions and offered different paths to understanding. Advised and

gave constructive feedback on assignments. Implemented the latest "best practices" in teaching.

Computer Science teacher Location

Meskiana, Algeria - May 2008 to August 2008

Supervisor: School Administrator

Hrs per Wk: 20.0 Monthly Sal: 300.00

Reason for Leaving: Contracted out

Number and Titles of People Supervised: Approx 30 students

Major Duties:

Planned and developed roughly 1-2 lessons per week to align with Vocational School

standards and student ability levels. Provided teaching support of computer basics in a

computer lab. Provided instructions on Microsoft software and internet networking.

Introduced content clearly and with enthusiasm to groups of up to 30. Presented new

information in an appealing, understandable format. Adjusted lessons to implement

frequently changing standards and teaching requirements. Modified lessons to accommodate students'

understanding and prior knowledge.

Supported students and co-workers as individuals and independent thinkers. Encouraged

on-task behavior by making assignments mandatory. Monitored and discussed tasks with students to clarify

and encourage deeper thinking. Revised and improved curriculum and

assessments individually and with teachers from other schools. Graded, edited student

papers. Maintained a complex, real-time grading system for all students. Clarified

directions and offered different paths to understanding. Advised and gave constructive

feedback on assignments.

Interpreter/Procurement Agent Location

Meskiana, Algeria - April 2006 to June 2006

Hrs per Wk: 40.0 Monthly Sal: 400.00

Reason for Leaving: Short Term Contract

Major Duties:

Provided an Interpretation/Translation Service in line with company Policies and

Procedures consisting of correspondences, various publications and documents which

were accurate, clear, and concise. Provided spoken communications for all purposes as requested. Due to

the multi national nature of the workforce, provided

communication/translation support with employees from various nationalities to include

French, Arabic, German, Italian, Farsi, Spanish, English and some Chinese.

Recorded, documented, and administered all procurement transactions including proper

payment accurately and according to company policy. Provided accurate and helpful

information to all local customer inquiries on cost, availability and delivery specifics.

Interpreter/Management Assistant

Meskiana, Algeria - Meskiana, DZ - March 2006 to March 2006

Hrs per Wk: 40.0 Monthly Sal: 300.00

Reason for Leaving: Short Term Contract

Major Duties:

Provided an Interpretation/Translation Service in line with company Policies and

Procedures consisting of correspondences, various publications and documents which

were accurate, clear, and concise. Provided spoken communications for all purposes as requested. Due to

the multi national nature of the workforce, provided

communication/translation support with employees from various nationalities to include

French, Arabic, German, Italian, Farsi, Spanish, English and some Chinese.

Recorded, documented, and administered all procurement transactions including proper

payment accurately and according to company policy. Provided accurate and helpful

information to all local customer inquiries on cost, availability and delivery specifics.

Manager Location

Meskiana, Algeria - July 2005 to March 2006

Hrs per Wk: 40.0 Monthly Sal: 900.00

Reason for Leaving: Laid Off

Major Duties:

Greeted all customers, recorded correct orders and performed cashiering duties.

Operated cash register and processed customer point of sale transactions, cash and credit card payments.

Provided customers with Internet time cards via software for

payment. Provided assistance to customers who were working on projects. Provided

assistance to customers in a professional manner. Use proper etiquette when speaking to customers.

Remained calm and relaxed when dealing with irate and upset customers.

Provided assistance to hearing impaired customers. Provided Interpretation Services to customers as needed.

Interpreter/Canvassing Agent Location

Meskiana, Algeria - March 2005 to May 2005

Supervisor: Kamal Nathan Supv Title: Marketing Head (Owner)

Hrs per Wk: 40.0 Monthly Sal: 400.00

Reason for Leaving: Short Term Contract

Major Duties:

Provided support in spoken interpretation of paperwork. Provided communication/translation support for

Surveys. Provided Directions, assisted in canvassing for new customers in Algeria.

EDUCATION

Associate in Computer Science

HarvardX Online

August 2013 to Present

Bachelor's Degree in english lit

Oum el Bouaghi University - meskiana Algeria

2001 to 2004

cert in computer science

Meskiana Vocational School - meskiana

2000 to 2000

SKILLS

Sale induction seminar in Sacramento 3 day training, Language Skills: Arabic English French German Italian

Spanish Portuguese

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