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Project Manager Customer Service

Location:
Highland, MI
Posted:
January 16, 2014

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Resume:

PAUL EKHOLM, PMP

*** ***** *****, ***** ****, Michigan 48386

248-***-****

acb6sq@r.postjobfree.com

Career Summary

A certified Project Management Professional with over 25 years' experience

in IT support of Engineering, Manufacturing, Purchasing, Finance and

Infrastructure. Skilled in leading application development and

infrastructure projects, and combinations of both, from request inception

through closure, following PMBOK guidelines using Waterfall, SDLC and Agile

methodologies. Sharing a Can-Do attitude utilizing skills to build highly

focused teams that have found creative solutions in bringing projects to

successful completion, within Time, Scope and Budget.

Professional Accomplishments

Genesis 10 Consulting, Assigned to Bank of America

May - November 2013

Technical Project Manager, Infrastructure audit item support

. All projects managed on a virtual basis.

. Manage remediation of the CA7/Autosys Security Access Audit project, with

final focus of decommissioning 10 servers running Red Hat Linux, deemed

duplicate software and obsolete hardware

. Assure that appropriate security levels are applied and maintained.

. Maintain project documents in Sharepoint catalogs along with management

reporting in PPM.

. Manage remediation of Endevor Security Access Audit project. Coordinate

with Application Owners and Information Security to establish appropriate

RACF and ACF2 Rules to permit development and promotion of new code to

Production. Worked with Audit Staff to assure separation of duties

recognized at all levels.

. Manage the conversion of over 350l DB2 applications form native DB2

security to RACF security, with appropriate levels of grants and

permissions.

. Backup Project Manager for Application Standardization project to bring

recently acquired bank applications within corporate standards and move

them to designated corporate data centers.

. Backup Project Manager for Migration of 113 on-line applications still

using IBM Top Secret software to corporate standards, RACF/ACF2.

MODIS Consulting Assigned to Ford Motor, Dearborn, MI.

May 2012 - April 2013

Sr. Project Manager, Oracle PeopleSoft General Ledger, Accounts Receivable

and Billing.

. Manage software development projects in UNIX and Mainframe environments

to import updates to the Corporate Accounting System.

. Responsible for upgrade of Oracle, websphere and storage systems in

support of financial package.

o Coordinate definition of new servers and decommission of off-lease

servers.

. Develop and implement a cost tracking and assignment system to integrate

offshore development.

. Develop project plans using MS Project and various documents using MS

Word, Excel, Powerpoint and Visio.

. Adhere to PMO guidelines using SDM and Agile methodologies reporting

project status using Clarity, with MS Project uploads.

W3r Consulting, Assigned to Comerica Bank Services Company.

July 2011 - February 2012

Sr.Technical Project Manager

Implementation of Trusteer Rapport Security software, 35K Commercial

Customers, $1.6M budget.

o Modify online login to offer free software download, from Trusteer

servers in Israel to User's PC, to eliminate Malware and prevent Zeus

intercessions.

. Project started as an Optional process but migrated to required status

by direction from Legal Staff.

. IOS certified by vendor but Android not, leaving holes in coverage.

o Created and maintained schedule, project plans, presentations and PCRs

for scope and timing additions.

o Worked with Sharepoint team to integrate MS Project for consistent

reporting.

o Developed client, supplier and team communications to accomplish

project goals.

o Negotiated internal resource availability to meet increased scope and

timing requirements.

o Led four Web application developers customizing the Commercial portal

to provide security downloads.

o Coordinated testing and deployment with DR team to assure continued

availability.

o Maintained regular status reports and measurements to Sponsors, Legal

Staff and Management Team.

.NET Upgrade project, Coordinate application support from .net 1.1 to .net

3.2.

. Support for .net1.1 soon to be discontinued.

. Project focused on "required modifications" while "enhancements" were

discouraged.to meet timing,

. Worked with Syntel to coordinate system upgrade with internal

application teams.

Program Governance Manager April 2010 - July

2011

o Transformed concept requests for over 15 projects into Business Cases,

proposed budgets, resource requirements and infrastructure costs for

presentation to management for approval and funding.

. Investigated and analyzed hardware and resource requirements to assure

success of project from approval through closures.

. Negotiated with suppliers for accurate cost estimates and resource

commitments.

. Submitted detailed budget proposals for submission to Finance for

approval.

. Created MS Project Plan and Changepoint database for each project

before transitioning to operational PM.

. Created project database and task demand in Changepoint.

Flagstar Bank, Troy, MI. September 2007 -

April 2009

Project Manager - Process Leadership Team:

Branch Upgrade project, update communications, servers, hardware and

software for 178 branches in three states. $3.4MM budget.

3 All upgrade activities were to not negatively impact operations of the

branch during regular business hours.

4 Developed Business Case and Budget for Management approval.

5 Coordinated deployment with Regional and Branch Management.

6 Recruited, hired and supervised contract personnel to perform project.

o Identified hardware and communications requirements for each

branch.

o Submitted hardware orders for delivery for seven technicians in

three states.

o Coordinated server replacements at each branch with both internal

and third party provider.

o Scheduled communications upgrade through AT&T.

o Coordinated telecom upgrades with local providers.

o Conducted closure meeting with branch management after each

install.

SAN Upgrade Project.

8 Managed supplier as primary provider.

9 Supplier underestimated space, power, cable, storage and UPS

requirements.

10 Had to design and coordinate upgrades to power, cable, network, racking,

UPS and Disaster Recovery.

11 Identified UIP issue that increased scope and timing.

12 Identified and coordinated migration timing with application teams to

assure scheduled hardware installs would not negatively impact

application development or implementation.

13 Updated schedule to assure down times would not cause outage of business

operations.

Item Processing Tape Backup Replacement project.

15 Developed Business Case, budget and management presentation to get

approval to replace a failing tape backup system for Item

Processing, to comply with Federal Banking Regulations.

16 Worked with vendors to develop a solid SAN replacement and tools for

migration.

17 Negotiated resources to implement the migration.

NetServer migration project.

o Coordinated application migrations to new servers with websphere

upgrade included.

Mentored the Infrastructure team in PMO processes.

Lead rollout of Changepoint Project Tracking and Reporting to entire

Infrastructure team.

Conducted PMO and SOX audits for all Infrastructure project

completions, working with infrastructure and application teams to

resolve outstanding issues

. Automated Telephone Recording project for Customer Service

departments.

22 Detailed analysis to assure accurate customization of purchased

software.

23 Capture coordinated Voice and Screen data for Customer Service to

provide coaching for improved Customer Relations.

24 Coordinated Server, Network, PC, Application Support and Suppliers to

implement COTS application.

MPROi, Farmington Hills, MI. Contract Project Manager, June-

August 2007

3 month contract to complete AT&T/General Motors Telecommunication's

project.

Managed the European and Asian implementation planning, schedules,

meetings and timeline.

Created Weekly Executive Dashboard Reports for AT&T, GM and local telecom

provider management.

Millennium Software Inc., Southfield, MI, Documentation Specialist

March-May 2007

3 month contract assignment to Insurance Underwriter completing automated

monthly Personnel/Asset reporting system using Excel and PowerPoint.

. Performed analysis to confirm requirements.

. Proposed modifications to sourcing systems.

. Worked with Client contacts to validate reporting process and formats.

. Automated downloads from mainframe for population in Excel on

management PCs.

Chrysler Corporation, Auburn Hills, MI, Sr. Project Manager

May 1986 - July 2006

Broad experience from DB2 development to Project Management, supervision

and offshore resources.

CAD Support Project Manager

Managed a portfolio of projects in multi-team environments integrating with

telecom, systems, and security, suppliers and training groups.

CAD Macro Application Development team. Participated in the CAD

Standards Committee to analyze requests and requirements to create new,

or modify existing, macros. Lead re-design of menus and processes, then

schedule and track development to assure quality solutions. Utilized

RUP and ClearCase to identify and manage over 2,000 modules in C++,

FORTAN and CATIA V4/V5 modules, to assure delivery of quality-

coordinated online solutions. Managed all testing and release schedules

to include Canada, Mexico and Germany. $800K annual budget. Supervised 3-

5 Developers.

CAD Data Quality team: Introduce automated error detection in CATIA

design models to prevent downstream problems, requirements analysis,

training, monitoring and management reporting. Identified viable

solution, created proposal and delivered to Executive VP Council.

Implemented third party software as menu item in CATIA for over 3,000

internal users in Engineering, Manufacturing, Service Parts and Legal

staffs. Extended offering to over 1,000 suppliers. Solution delivered

internally and to supplier community, coordinated with international

divisions and external development groups. Utilized MS Project, Visio,

MS Office and Access, TeamCenter, CATIA V4/V5. $1.7M annual budget.

Supervised Quality advisers and coordinated efforts with German

counterparts.

Plotting Control Team: Identified COTS replacement for obsolete in-house

application and plotting hardware to automatically manage input from

diverse sources, CATIA, PC and mainframe. Complete re-design of plotting

submission and retrieval process, utilizing system security to eliminate

password requirements at output stations. Required Client/Server

application to be supported by DNS and Active Directory definitions, to

assure CAD Drawings continued to be supported as a priority instead of

Large Scale printing from Office products. Replaced 160 Plotters and 2

custom Plotting Control servers. Worked hand-in-hand with Network and

PC Support Teams to assure registration and network traffic via DNS and

AD to all areas of enterprise network including Canada, Mexico and

Germany. $2.3M budget. Supervised 3-4 resources.

Supplier Integration Group - Project Leader. Created a team to provide

design compatibility guidance and Data Exchange to over 3,000 suppliers.

Established processes to capture modified requirements, as new vehicle

programs started, collecting documentation of procedures and timing to

ensure all stakeholders working from same foundation. Lead development

of new CAD Mailbox system, with volume capacities to support over 1,000

suppliers. Investigated telecommunications possibilities to provide

Direct Connection to internal CAD Database for 30 Priority suppliers,

using ISDN and T1. Tested, developed and distributed solution, along

with training, documentation and support of systems for all users,

internal and external. $950K annual budget, supervised 3-7 resources.

CATIA Data Management PDM/PLM rollout, co-leader. Complete corporate re-

design of CAD retention methodology from hidden pockets of retention to

Corporate Database, with security and cardinality built in. Lead JAD

sessions and meetings with design, manufacturing, parts/service

departments and suppliers to establish unique database requirements.

Coordinated efforts for data sharing and exchange, focusing on common

design methodologies and Macro use. Provided process re-design,

resolving multiple methods of design culture to provide common interfaces

in usage of the database, for both internal and external data exchange

and match-up. Established training and OJT support schedules with

department management and leaders. $2.3M annual budget, lead efforts of

7-16 resources in CAD support, Training and Business Analysis.

Lead developer and designer for Issue Log Database, analyzing all aspects

of user involvement to ensure capture of unique and common knowledge.

Lead analysis, design and application development in PL/1 DB2 system.

Designed and developed Parts Warranty Tracking System in PL1 / DB2.

Created management reports validating part replacement rate, costs and

supplier involvement.

TECHNICAL SKILLS

Process Models: PMBOK, Waterfall, SDLC, SDM. Agile

Tools: MS Project, MS Office, Lotus Notes/Outlook, Visio, Changepoint,

Clarity, IM, Sharepoint and WebEx.

Operating Systems: Windows, UNIX (AIX, IRIX, HP-UX, SUN OS), MVS, VM, VMS.

Environments: SQL, HTML, Websphere, Java, .net, C++, COBOL, PL1, FORTRAN,

CATIA V4/V5, PLM.

Databases: SQLServer, MySQL, Access, DB2, CDM. Oracle, PeopleSoft v8.9

MEMBERSHIPS

Project Management Institute, Project Management Professional

Boy Scouts of America Troop 326. Committee member, Training Director, Adult

Quartermaster.

Past President and Secretary, Oxbow Heights Homeowners Association

Past Vice President, Michigan Lakes and Streams Association

EDUCATION

George Washington University/ESI, Master Certificate in Project Management.

Central Michigan University, Master program in Information Systems

Control Data Institute, Certificate in Programming & Computer Operations.

Eastern Michigan University, Bachelor of Science. Pre-Law, Economics,

Political Science.



Contact this candidate