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Customer Service Training

Location:
El Cajon, CA
Posted:
January 16, 2014

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Resume:

Tony S. Hilantu

El Cajon, CA *****

Cell: 619-***-****

Email: acb6sh@r.postjobfree.com

Security Clearance: SECRET Category 2.

Objective: To work as an Interpreter,Translator or Cultural Advisor.

Summary: Native Arabic linguist with nine years experience supporting US

military and government agencies. Provided direct translation and

interpretation services during missions supporting the Global War on

Terror. Served as cultural adviser and mentor to deploying military units.

Also supervised diverse teams of linguists in a role playing environment.

Provided ad hoc verbal translation as well as written end of activity

reports.

Skills:

Modern Standard Arabic (MSA) - Native fluency (reading, writing,

speaking)

Understands 20 Arabic Dialects (translation, interpretation)

Mideast Cultural awareness preparation

Report writing

Role Playing (OPFOR, Civilian leadership)

Work Experience:

Arabic Linguist; CWU, Inc; Guantanamo Bay, Cuba; June 12 - March 2013

-Translation and interpretation

-Tactical cultural adviser to deployed US Military personnel

Certifies classified materials courrier.

Arabic Linguist; Calnet, Inc; Guantanamo Bay, Cuba; Dec 10 - Jun 12

-Translation and interpretation

-Tactical cultural adviser to deployed US Military personnel

Arab National Role Player/JCC Director; Calnet; Fort Irwin, CA; Dec 07 -

Dec 10

-Role Player at the National Training Center: Primarily assumed civilian

community leadership positions such as Mayor. Recreated the political,

religious, cultural, and economic relationships reflected in the applicable

community. Provided these services in support of situational training

exercises of the US military.

-Supervisor for teams comprised of 62 linguists.

-Hand selected as one of five cultural mentors out of over 350 linguists.

Provided cultural sensitivity, history and awareness training to advanced

military leadership teams.

Cultural Adviser (Mideast, Arabic); L-3 Corporation; Ft Hood, TX; Sep 05 -

Jun 06

With 15 other linguists, we wrote five blocks of History, Cultural safety,

differences in Culture and language teaching. Put on Excel, lectured an

average of 300 troops per an eight hour class with testing and grading. All

grades were emailed to Military.

Arab National Role Player; L-3 Corp; Fort Irwin, CA; Sep 04 - Sep 05

-Role Player: Primarily assumed civilian community leadership positions

such as Mayor. Recreated the political, religious, cultural, and economic

relationships reflected in the applicable community. Provided these

services in support of situational training exercises of the US military.

Arab National Role Player; Titan Corp; Fort Irwin, CA; Jun 03 - Sep 04

-Role Player: Primarily assumed civilian community leadership positions

such as Mayor. Recreated the political, religious, cultural, and economic

relationships reflected in the applicable community. Provided these

services in support of situational training exercises of the US military.

Education:

AS, Mechanical Technology

1978-1981 City College of San Francisco, CA.

Certificate, Hospitality Management

01/2000-12/2000

Regional Occupational Program

Publications:

Author of the book "101 Tips and advice for life"

Seminar:Customer service is the bottom line"

For Managements and Employees.



Contact this candidate