IRIS GODETTE, PMP

Bowie, Maryland *****

301-***-**** . acb6qb@r.postjobfree.com

EXECUTIVE LEADERSHIP: OPERATIONS and QUALITY MANAGEMENT

Versatile Industry Expertise

Visionary executive with 20+ years of experience championing cost reduction

and profit growth for world-class organizations including Fortune 1000

leaders across numerous industries. Cultivate trust with team members,

executive leadership, and stakeholders. Quickly invigorate results via

analytical and quality tools including BPR, CQI, TQM, Six Sigma, Lean, ISO,

CMMI, and ITIL. Drive performance excellence in challenging market

environments with innovative problem solving and leadership approach.

Deliver award-winning business solutions with lifetime cost savings of $161

million throughout career. Possess savvy business skills honed through

University of Maryland's Executive Development Institute and professional

certifications across quality/process methodologies. Widely recognized as

an inspiring leader, noteworthy communicator, dynamic speaker, and trusted

coach with impeccable interpersonal skills and an unmatched work ethic.

Strategic Planning . Business Process Re-engineering . Operations

Transformation . PMO . Cost Reduction

Team Building & Facilitation . Performance Measurement . Quality

Improvements . Problem Solving

Profit Growth . Customer Service . Risk Mitigation . Benchmarking & Best

Practices . ISO 9001:2000 . ITILv3

PROFESSIONAL EXPERIENCE

SEAMON CORPORATION, Greenbelt, Maryland . 2012 to Present

Business solutions provider supporting organizations that deliver health,

safety, and human services.

Program Manager

. Reporting to the Executive Management Team on the status of the

corporate initiative (10 functional teams) using "The Four Disciplines of

Execution (4DX)" methodology to attain a year end corporate goal of $10M

in revenue.

. Reporting to the Vice President of Operations regarding contract

compliance. Managing projects to control scope, schedule, budget,

resources, quality, and risk for all contracts assigned to the Project

Management Office (PMO) -- Maryland Health Benefit Exchange (MHBE),

Health and Substance Abuse and Mental Health Services Administration

(SAMHSA), Office of the National Coordinator (ONC) Consumer eHealth,

Health Resources and Services Administration (HRSA), Centers for Medicare

and Medicaid Services (CMS), and other various projects at Health and

Human Services (HHS) and the National Institutes of Health (NIH). (Total

Contract Value: +$10,000,000)

. Supporting business development activities for new and existing customers

seeking Program and Project Management services.

ATTIVASOFT, Columbia, Maryland . 2011 to 2012

IT Service Management (ITSM) solutions provider for many public and private

sector organizations.

Senior Project Manager

Direct liaison with the Program Manager of Dell Services. Leadership for

a team of system engineers to implement BMC Remedy lTSM 7.6.

Facilitating the adoption of ITIL v3 best practices.

Providing strategic direction for the delivery of IT services to the

Department of Energy (NRC).

. Contributing to company's growth by meeting scheduled milestones ($.5M in

invoice payments), exceeding client expectations, and fostering a

successful working relationship which led to new business opportunities.

. Creating performance scorecards/dashboards for Baltimore City Public

Schools' Call Center C-level executives - comparing the historical

performance of the incumbent to the weekly performance of current

AttivaSoft staff (i.e. call volume, calls handled by call type, talk

time, calls abandoned), and sharing analysis of forecast data for

staffing models and other strategic/operational business decisions.

. Mentoring and providing expertise to junior level project managers and

educating other internal resources on the value of PMO services and

business process re-engineering principles to grow client contracts (e.g.

Nashville Electric Service, US Census Bureau, USDA, and Washington

Suburban Sanitary Commission).

IRIS GODETTE . Page 2 . acb6qb@r.postjobfree.com

TERACORE, Herndon, Virginia . 2007 to 2011

Respected provider of professional services named to Inc. Magazine's list

of fastest growing private firms.

Director

Spearheaded government client development as Transportation Security

Administration's (TSA) Office of Real Estate Services business process re-

engineering lead, directing team of 5. Proactively managed

system/application releases for Financial Management and Portfolio

Management organizations.

. Transformed $1 million project, delivered ground-breaking project

management leadership and earning 3 additional business extensions for

additional Real Estate Services work for program excellence.

. Hiked client satisfaction, led projects rated at 97th percentile in

sponsor/end-user satisfaction rating.

TECHNOLOGY PROJECT MANAGEMENT, INC. (TPM), Charlotte, North Carolina . 2006

to 2007

Provider of key project management and deployment services to Fortune 500

banking and energy clients.

Program Manager

Jumpstarted Wachovia IT Global Sourcing Project Management Office (PMO)

programs, led team of 5.

. Boosted Fortune 500 client Wachovia results, generated $29 million in run-

rate savings and $23 million in cost avoidance, introduced

outsourcing/offshoring business plans and supported 26 vital processes.

. Revitalized 24x7 Global Operations Support, developed future state models

and led gap analysis.

. Won Chief Information Officer (CIO) Certificate of Appreciation for

innovative cost savings programs.

ARINC, Annapolis, Maryland . 2000 to 2005

Leading international provider of communications, engineering, and

integration solutions to range of clients.

Director, Corporate ISO Program

Strengthened global ISO 9001:2000 programs, led international management

team of 30.

. Directed ISO 9001:2000 certification programs, led internal and external

audits at 100+ sites with no major findings (in collaboration with Det

Norske Veritas) and passed ISO Lead Assessor exam on 1st attempt.

. Initiated important reductions in the 90th percentile via monthly

reporting of open/overdue audit findings.

. Achieved accolades including selection as ARINC Future Leader, completion

of ARINC University's Directors Action Group, nomination as Top Woman

Leader, and attended Linkage National Conference.

US AIRWAYS, Crystal City, Virginia . 1999 to 2000

Global provider of aviation services and America's #1 on-time airline in

2008.

Lead Analyst

Strengthened operations as Industrial Engineering Subject Matter Expert

(SME). Grew team skill base through skillful coaching of MBA graduates in

Airline Business Analysis rotation.

. Instrumental to $100 million in Goal Deployment Initiative and $1 million

in process improvement savings, identified key Aircraft and Technical

Purchasing opportunities and collaborated with AT Kearney.

. Uncovered $1 million in additional savings/revenue, optimized Reservation

Sales/Revenue Accounting's Gold File system via critical automation

improvements.

KAISER PERMANENTE, Rockville, Maryland . 1997 to 1999

Nation's largest not-for-profit health plan with $40 billion in annual

operating revenue.

Project Manager

Orchestrated call center, laboratory, and provider service center process

improvements, led Health Plan and Medical Group cross-functional project

teams to deliver pivotal improvements and drive internal consensus.

. Slashed call center volume by 75,000 calls and saved $8 million via

appointment confirmation system.

. Bolstered satisfaction through laboratory voice response unit with 40%

improvement in test result receipt.

. Delivered $6 million in cost reduction, optimized ER service referral

process focused on claims payment.

. Upgraded Clinical Review Department adjudication process for $1 million

in annual cost savings.

IRIS GODETTE . Page 3 . acb6qb@r.postjobfree.com

PREMIER, Charlotte, North Carolina . 1993 to 1997

Leading healthcare alliance serving 2,100+ hospitals with focus on

elevating community health.

Director

Maximized hospital productivity as consultant at 2 locations, fostered

excellent relationships with nursing executives and directors for project

management and business process improvement leaderships.

. Provided forecasted $6.2 million in cost reduction through insightful

process re-engineering programs.

. Lifted team skills, updated productivity standards for 27 inpatient

nursing units with $537,500 in savings.

. Earned numerous awards for performance including 3 Doctors Community

Hospital's Service Excellence Awards, Process Design Services Innovation

Award, and selected as Acute Care Nursing Staff Specialist.

Note: Experience also includes roles as Management Engineer with RIVERSIDE

REGIONAL MEDICAL CENTER (1991-1993) and Industrial Engineer with HATTERAS

YACHTS (1986-1991). Key accomplishments included delivering 14% growth in

patient charges and 40% increase in physician charges via critical

laboratory costing system updates and driving 37% productivity growth in 1

year through plant relocation layout design. Details provided upon request.

FORMAL EDUCATION

Bachelor of Science, Industrial Engineering

North Carolina State University, Raleigh, North Carolina

PROFESSIONAL CERTIFICATIONS & EXECUTIVE DEVELOPMENT

Executive Development Institute, University of Maryland (The Robert H.

Smith School of Business)

Business Process Quality Management (BPQM) Certification, Juran Institute,

Inc.

Six Sigma Green Belt Certification, Institute of Industrial Engineers (IIE)

ISO 9001:2000 Lead Auditor Certification, ANSI-RAB National Accreditation

Program, University of Maryland

Project Management Professional (PMP), Project Management Institute

Information Technology Infrastructure Library (ITIL) Version 3 Foundation,

Loyalist Certification Services

PROFESSIONAL AFFILIATIONS

Institute of Industrial Engineers (IIE)

Project Management Institute (PMI)

American Society for Quality (ASQ)

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