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Technical Support Engineer / System Administrator

Location:
Mumbai, MH, India
Posted:
January 15, 2014

Contact this candidate

Resume:

Resume

Amit Madhukar More

Mobile : 091********

Email : acb6ec@r.postjobfree.com

Objective

Over 3 years of experience as a system administrator to perform and to

excel in challenging career and to explore my talents to the fullest in the

computer Hardware & Networking technology.

Qualification

Bachelor of commerce in Accounting works & Business Entrepreneurship with

second class.

Computer Education

> Diploma in Computer Hardware & Networking

> Government Diploma in computer Hardware

> Diploma in Computer Basic Software

> Passed Exam for Microsoft Windows XP Pro. on 6th Aug 2007.

> Passed Exam for Microsoft Windows 2003 Server on 27th Oct 2007.

> Passed Exam for NIS (Network Infrastructure) on 20th Jan 2008.

> Passed Exam for Microsoft Exchange Server 2003 on 29th Aug 2008.

> Passed MCSA on 29th Aug 2008.

Work Experience

1. Allied Digital Services Ltd., Pune.

Project3:-

* Department : IT

* Post : Sr. Technical support Engineer

* Site : Thermax Ltd., Akurdi, Pune

* Period : 13th April, 2012 to Till Date

Jobs & Responsibilities:-

. Administrative Job for supporting the IT department.

. Installation & Configuration of Windows 2003/2008 Server Operating

System.

. Installing & Configuring Active Directory in Windows 2003/2008 Server.

. Creating new domain, new forest.

. Creating User, Group & OU manually & though script.

. Assigning Group Policies.

. Exchange Server 2003/2007 installation, configuration &

troubleshooting, mailbox creation, configuration & troubleshooting.

. Maintaining mailbox sizes, incoming mail size & outgoing mail sizes as

per policy.

. Maintaining Security of Systems by implementing Antivirus Software

. Providing technical support to users for their hardware and software

problems.

. The implementation of antivirus on LAN workstations and regular

updating of their virus definitions as and when the update is

available.

. Providing support to users for their email related problems

. Implementing security through blocking devices through antivirus such

as USB devices

. Computer Hardware, LAN maintenance and troubleshooting, PC assembly

with software

. Installation, virus removing with Symantec Anti-Virus.

. Solving Network connectivity problem.

. VPN Software Installation & connectivity problems troubleshooting.

. Downloading software's, files as per requested by users.

. Installation & Configuration of MS Outlook mail clients.

. Providing internet access, troubleshooting internet connectivity

problems.

. On Line Solution & support To Users.

. Solve all software, email problem remotely.

. Providing telephonic technical support.

2. ESDS Software Solution Pvt. Ltd., Nashik.

* Department : IT

* Post : Sr. Technical Support Associates

* Projects : Esds.co.in, Eukhost.com, Bodhost.com,

Bodhost.co.uk, Webhosting.uk.com, Host.co.in, 600host.co.in.

* Period : April 2011 to 10th April 2012.

* Platform : Windows Server 2003 & Windows Server 2008 and

windows Server 2008 R2 (All Editions)

Jobs & Responsibilities:-

. Installing and maintaining Windows Server 2003/2008 32 Bit and 64 Bit

. Installation of DNS/DHCP/WINS Server Roles.

. Creating Hyper V, VMware & Virtuozzo, Servers.

. Installing and troubleshooting Internet Information Server 6.0 and

7.0, Mail Servers like Mail Enable, Smarter Mail on the server

. Configuring & troubleshooting Outlook Express & MS Outlook, Network

setup monitoring & troubleshooting

. Configuring Robocopy backup and R1soft Backup on VPS, Semi Dedicated

and Dedicated server

. Installing and troubleshooting Microsoft SQL Server 2005 Editions

(Express, Standard, Enterprise), and MSSQL Server 2008 Editions

(Express, Standard, Enterprise) on the server

. Troubleshooting of SQL Express Management Studio, WebAdmin, and PHP

Myadmin.

. Configuring and maintaining daily and weekly backups on all windows

shared servers.

. Configuring backup scripts depending upon client's requirement with

the help of Microsoft's Robocopy utility

. Setup of Website and Virtual directories through IIS 6and IIS 7.5.

. Setup Windows web server with Parallel Plesk Control Panel and DotNet

Panel

. Monitoring, Auditing & Upgradation of Windows Shared Servers &

Dedicated Servers

. Server Migrations

. Configuring IPSec Policy on Shared and Dedicated server and

configuring Windows firewall on server.

. Knowledge of Tomcat and Java Applications

. Managing and troubleshooting of technical queries related to ASP.NET,

SQL, IIS, etc.

. On Line Remote Server Support To UK/US clients 24X7X365.

3. Allied Digital Services Ltd., Pune.

Project1:-

* Department : IT

* Post : Remote Service Desk

* Site : Bajaj Auto Ltd., Akurdi, Pune

* Period : 15 Jan, 2009 to 18 April, 2011.

Jobs & Responsibilities:-

. Same as Thermax Ltd, Akurdi, Pune (Project3).

Project2:-

* Department : IT

* Post : Technical Support Engineer

* Site : Essar Steel Limited, Surat (Gujarat)

* Period : Nov 2008 to Mid Dec 2008

Essar project Activities:

. Taking 3000 systems in domain.

. Rename admin user, set password, and remove all users' admin rights.

. Disable CD-ROM from registry.

. Disable network related services, remove folder sharing.

. Installing Office Service packs, compatibility patch for office

2007.

. Maintaining the documentation for the IT assets & daily work reports

and day-to-day Facility Management activities as per ISO standards &

Company security Polices.

4. Global Think Computer, Nashik.

* Department : Customer Support Dept.

* Post : Senior Technical Support Engineer

* Site : TQM Engineering, Nashik,

Hindustan Unilever Agencies, Nashik

Idea Cellular, Nashik

* Period : April 2003 to Aug 2008

Jobs & Responsibilities:-

. Administrative Job for supporting the IT department.

. Equivalent to Thermax Ltd, Akurdi, Pune (Project3).

Technical Skills:-

> Operating Systems: - MS-DOS, Windows 95, Windows 98, Windows Me, WinNT

Workstation, Windows Xp, Windows Vista, Windows 7, Windows 8.

> Network Operating Systems: - Windows 2000 Server, Windows 2003 Server,

Windows 2008 Server, Windows 2012 Server.

> Software Installation:-

. Windows 2000/2003/2008/2012 Server

. MS Office 9.x, Office 2000, Office XP, Office 2003/2007/2010/2013

. Anti-Virus like MacAfee, Symantec, Norton, Quick Heal, Net Protector

. FoxPro Dos & Windows Version

. IBM Lotus notes

. Animation, Graphics & Mechanical softwares (AutoCAD, 3Ds Max, Maya)

. Tally 4, 4.5, 5.4, 6.3, 7.2, 8.1, 9.0 ERP

. All Web Browser & Designer Softwares

. Drivers Installation for all types of Printer, Scanners, Modems,

Webcams, etc.

. Oracle 9i, 10G

Total Exp: 9 Years 3 Month.

Relevant Exp: 5 Years.

Current Location: Pune

Notice period: 30 days

Personal Details

DOB = 27th June, 1982

Gender = Male

Interest & Activities = Administration.

Languages = English, Hindi, Marathi

Email Id = acb6ec@r.postjobfree.com

Temp Add = Plot no 12, Ashtavinayak Soci, Mauli nagar,

Katraj-Kondwa road, Pune.

Permanent Add = Flat No. 28, Shri Siddhi Vinayak Co. Op. Hou. Soci.,

Opp Say Apt., Panchavati, Nashik -

422003.

(Amit M. More)



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