Sales Engineer
Resume:
Joaquin Domenech
Sandoval **, *D, ***** - Madrid
acb66k@r.postjobfree.com
Summary
10+ years of international experience into European and Latin American markets in the
Telecommunications, IT and Services industries. Customer oriented and big capacity to adapt to
new environments, multicultural awareness, enterprise experiences across different countries.
Experience
Sales Engineer
Nuance Communications
Madrid, December 2012 – Now
Define and implement customer strategies to maximize Nuance On Demand (portfolio of
SaaS products and services): Intelligent Virtual Agents, Voice Biometrics, Contact
Center Solution Management, Speech Recognition and Natural Language
Understanding.
Engaging directly with customers and providing technical knowledge of products and
solutions: Demos, Workshops, PoCs, Training, etc.
Providing architectural leadership by working with customers to design solutions that
best fit into customer’s existing network maximizing efficiency and minimizing cost
impact.
Sales Engineer Southern Europe
Ditech Networks – Acquired by Nuance (December 2012)
Madrid, June 2012 – November 2012
Leading cross-functional effort (Sales, Network Services, Professional Services, Product
Management, Engineering) to architect and deliver solutions to customers.
Management of the software development process (developers team based in India) and
ensure effective project management.
Key Product: Online platforms for Speech Recognition and Voice to Text service. Key
accounts: Orange France, Telefonica Digital, Millicom Group (Latam).
Service Delivery Manager
Huawei Technologies.
Madrid, June 2008 - May 2012
Presales and service solution design responsible. Sales support, quotations, contract
review and management of third party suppliers. Coordinating local service departments
across Europe and Latin America for Telefonica Key Account.
Global projects for Telefonica Account: Service Delivery Platform for Latam, Deep Packet Inspection for traffic analysis, Submarine Cable for Telefonica International
Wholesales Services, Cloud Computing, Telepresence (Spain-China)
Project Manager Storage Avilabitily management
Sun Microsystems
Madrid, September 2003 - May 2007
Responsbility over the the Electronic Medical Records for the Public Health sector. (population
4 million people)
Definition of technical procedures, backup policies and disaster recovery plan.
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Allocation of work within the team based on the client’s priorities and personnel skills.
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Coordinate customer feedback and meetings to assess needs and progress.
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Technologies used: Sun Microsystems High End and Midrange servers, Storage Area
•
Networks, Brocade switches, Hitachi high-end storage, Veritas software for backups and
vaulting processes.
Project Engineer / Unix Administration
Orange
The Hague (Netherlands), September 2001 - August 2003
Responsibility over the Unix infrastructure, Storage arrays and Data Centers of Orange in The
Netherlands.
Mission Critical Support Engineer
Sun Microsystems
Madrid, February 1999 - August 2001
Strategic technical support and consultancy to the main accounts in Spain (Telefonica,
Vodafone, Iberia, Banking sector, Public Administration, etc). Time zone Support Engineer on
critical platforms 24/7, based on Sun Microsystems Newark Campus, CA (USA).
Education
Cepade, Universidad Politecnica de Madrid
Master in Business Administration
2008 - 2010
Universidad Politecnica de Valencia
Master of Science Computer Engineering
1993 - 1999
Courses
Management
Negotiation Strategy
Customer Relationship Management
Team & Multicultural Management
Technical & IT
ITIL Version 3. Foundations Certificate
Analytical Troubleshooting
Network Security & Administration
Sun Microsystems Certifications on: Unix Administration, Storage, High Availability Systems.
Languages
Spanish - Mother tongue.
English - Fluent speaking, usual working language.
Catalan – Fluent speaking.
Personal Interest
Digital Image, photography & video, travelling, outdoor sports.
http://es.linkedin.com/pub/joaquin-domenech/4/483/68b
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