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Sales Customer Service

Location:
San Jose, CA
Posted:
January 15, 2014

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Resume:

Mostafa Rashidsalehi

**** ******** **. *** *** San Jose, CA 95123 408-***-**** acb5yw@r.postjobfree.com

HVAC ENGINEER

Profile

Detail-oriented and highly motivated Commercial Sales & Service after sales & HVAC Project Engineer armed with 7+

years extensive successful experience in sales and after sales service of Carrier products as well as SSI, Daikin, Midea,

Hitachi and. More than 5 years hands on experience in design and installation of HVAC system in commercial and

residential projects. Supervised and actively ran the technology evaluation stage of sales processes; worked closely with

R&D engineers, sales teams and customers.

Professional Skills:

• 13 years of experience in HVAC system engineering and design including Basic Design, Front End Engineering Design

(FEED), Detailed Design

• Extensive knowledge of HVAC products, building service systems, and technical components

• Honesty and integrity and ability to work independently and as part of a team

• Responding to both client’s and contractor’s technical queries (TQ, RFI)

• Familiarity with HVAC system cost estimation

• Technical bid evaluation (TBE) and material take off (MTO)for main and bulk mechanical items

• Comprehensive knowledge of building construction standards, heating and plumbing systems

• Skilled in building and maintaining sound relationship with plumber's and distributors

• Possess excellent sales, negotiation, marketing, and customer service skills

• Familiar with original equipment manufacturing standards and guidelines

• Ability to communicate professionally and effectively with all levels of staff

• Preparing HVAC work Specification, design criteria, Data Sheet

• Progressive field sales experience in HVAC industry

• Sound knowledge of the air conditioning system and heat load calculation

• In-depth knowledge of HVAC design and application tools

• Self-motivated and self confidence, desire to grow personally and professionally, Excellent communication and problem

resolving skills

• Experience with industry standard software, including but not limited to HVAC load calculation programs such as Carrier

HAP.

• Providing Complete HVAC Equipment Solutions, Submitting Techno-Commercial Offers, Engaging in Technical

Discussions with Customers & Consultants, Promoting Carrier Products Based On Customer Requirement, Preparing

"Statement Of Compliance" & Heat Load Calculation .

Professional Experience

Carrier product Inside Sales / - After Sales Service Manager 2008 – 2013

Tajhizgaran Company - Mashhad, IRAN

Carrier Middle East (AHI-CARRIER) Representative in Iran

• Demonstrated and provided information on all type of Carrier products including : Air cooled and water cooled chillers

(30XA, 30RB, 30RA, 30HXC, 30HK ) Absorption chillers ( 16DN ) Fan coils unit ( 42CE, 42VL, 42CL, 42CW,

42GWC ) Rooftop units ( 50EES, 50TJ ) Air handling units ( 39G, 39CBF ) Mini chiller ( Aquasnap series ) Suspended air

handling units ( DBFP ) .

• Qualified sales opportunities through market / customer research and teaming with outside sales representatives

• Coordinated with customers, forecasted requirements and ensured good service facilities to the customers.

Answered all requests made by customers on the products, equipments and services offered.

• Performed after sales services on all aforementioned Carrier products

• Provided outstanding customer service and post sales satisfaction, facilitating long-term relationships for repeat business

• Successfully utilized company CRM tool to organize activities, manage sales and report progress on a daily basis.

• Identified new sales opportunities with existing customers and maximized sales efforts by focusing sales time on largest most

profitable opportunities

• Designed mechanical HVAC systems for a variety of project types, including education (K-12 and higher education),

municipal, worship, office, medical, office/warehouse, industrial facilities, high/low rise long term care facilities, food

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Mostafa Rashidsalehi

1026 Foxchase Dr. Apt 221 San Jose, CA 95123 408-***-**** acb5yw@r.postjobfree.com

service facilities, retail and other commercial buildings.

• Selection of Carrier equipments.(Chillers, AHU & FCU)

• Heat Load Calculations by using HAP.

• Chiller System Optimizations.

• Preparation of technical submittals and Commercial offer.

• Releases work order for start-ups. Handover complete order to logistics.

• Reviews factory acknowledgment to ensure order specification is correct.

SSI product inside Sales & Service after sales Manager 2005 – 2008

Tahvieh Afarin Shargh Company - Mashhad, IRAN

• Strongly made outbound sales calls and received inbound sales calls to achieve revenue goals on SSI different products

including Chillers, AHU and Rooftop units.

• Effectively worked with cross functional teams including transportation, finance, collections and customer service.

• Tailored my presentation to each individual client to achieve most effective sales closing

• Performed a high volume cold calls in order to secure new business and products

• Assisted and resolved customer requests and/or problems in a prompt and professional manner.

• Developed sales solutions and competitive pricing strategies.

• Excellent customer service skills with good interpersonal and communication skills.

HVAC & Mechanical Project Engineer 2000 – 2005

Imam Reza Holy Shrine (RHousting Construction Co)

• Calculated & estimated mechanical HVAC systems for a variety of project types. (110000 SQF)

• Designed central plants (4-pipe and 2-pipe) utilizing chillers, boilers & cooling tower, constant and variable flow pumping

systems, constant and variable flow air handling units, temperature control & energy management systems, piping systems,

ductwork systems, variable air volume terminal units, ground source heat pump systems, variable refrigerant flow systems,

water chemical treatment systems, packaged chillers, packaged roof top A/C units and split direct expansion A/C unit

systems.

• Designed HVAC systems, Electrical and plumbing systems for School Districts (170000 SQF)

• Coordinated design reviews with other disciplines such as electrical engineering, structural and architectural

• Provided mechanical expertise and advise to Project Managers in projects that involved mechanical systems

• Recommended energy savings and water savings strategies and technologies in building and plant renovation projects

Education and Qualification

Achieved Bachelor of Science in Mechanical Engineering (Fluid & Thermo Mechanics) 2000

Azad University of Mashhad, IRAN

First Grade Iranian Construction Engineering 2004

Registration No: 194*******

Computer Skills

HAP (Hourly Analysis Program)

E-CAT HVAC software programs (Carrier manufacturer specific selection program)

Block Load

AutoCAD, Revit MEP

Microsoft Office(Excel, Word, Access, Power Point)

System Design Load & Refrigerant Piping Design

Proficient with Windows applications mainly Word, Excel, Power Point

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