REBECCA A. WALTERS

*** ******** *****

Prattville, AL 36067

334-***-****

acb5oc@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Thoroughly experienced customer service with automotive breakdown repair background including

extensive customer service with one on one with all customers about the repair of their vehicles,

management of numerous technicians and their time, and all administrative duties of the

dealership. As well as an extensive education in the business environment and the human services

with management. I am smart, reliable, and responsible, work well independently and on a team as

well. I am so anxious of the future and delivering myself into a Human Services field in the new

journey in my life. I know I am new, but I am certain I am and will be a staple in your facility.

PROFESSIONAL EXPERIENCE

Customer Service

Advising customers of regular maintenance on their vehicle

•

Listen to their concerns and their requirements, then prepares orders that describe the

•

problem, the potential fixes needed, the time it takes to complete the repair and the

estimated cost, broken down by labor and parts

For customers who cannot afford or do not want the recommended repairs, I can offer

•

alternatives and explain the consequences of those options

Finally, handling any complaints the customer may have and makes sure she is satisfied

•

with the service.

Technical Skills

Mechanical skills are also necessary to the job. I am able to diagnose problems based on

•

what the customer initially tells them and by asking the right questions

They then visually inspect the area of concern for additional clues before conveying this

•

information accurately to technicians, who can locate the problem and apply the correct fix

When technicians are done, advisers must be able to translate complex automotive terms

•

and procedures into something that consumers can understand. They must explain how

repairs were made and justify the consumer’s cost.

EMPLOYMENT HISTORY

Winn Dixie, Prattville, AL Cashier/Front End Management 1999 2002

Romero Trucking, Inc Service Writer 2002 2007

Victory Chrysler Jeep Dodge Service Advisor 2007 2009

Peterbilt Truck Centers of Montgomery Service Advisor 2010 Current

EDUCATION

Prattville High School, Standard Diploma May 2001

AA, Business, University of Phoenix, Online October 2010

Bachelors of Science Human Services Management August 2013

Contact this candidate