*** * **** **• BAYONNE • NJ *****

201-***-****• acb5o3@r.postjobfree.com

CARISSA MORALES

OBJECTIVE

To obtain a position that will enable me to utilize my strong organizational skills, educational background, work experience, and ability to work well with people.

EMPLOYMENT

3/2012- Current -Aura Screens

Customer Service Agent

• Answer sales/technical inquiries

• Resolve customer related issues

• Answer customer emails (LCD screen inquiries, LCD compatibility with Laptop screens, stock availability, orders, PayPal payments, warranty,disputes and feedback related emails)

• Taking pictures of screens to be advertised online

• Handle RMA (Return Merchandise Authorization

• Outgoing calls- Collections for (none received payments, balance owed as well as price difference)

• Dealing with USPS claims for damaged deliveries

• Resolving eBay disputes/feedbacks

• Handling fraud orders

• Handles Front desk orders within the warehouse

• Handles PayPal issues such as (refunds and transaction inquries)

• Processing Payments for new orders

10/2010-6/2011 New York Life New York, NY

Receptionist/Administrative Assistant

Filing/ Organizing Paperworks

Answers/ Direct incoming calls

Greet customers/clients

Depositing business checks

Distributes mails, packages Receive and distributes incoming/ outgoing mails (FedEx, Usps)

Run errands for the office

Assist Co-workers

Answers insurance inquiries

Creates welcome insurance packets for new members

3/2008-8/2010 Eperformax Contact Centers Manila, Philippines

PayPal - Embedded Senior Agent/Supervisor

Floor Support/Help for New customer Service Agents

Trained New Customer Service Representatives

Answer Escalated calls/ Supervisor calls

Solve Customer Complaints

Data entry

Transaction inquiries

8/2007-1/2008 Telus Manila, Philippines

Dell Financial Services – Customer Service Representative

• Receive/process Payment

• Track orders

• Review Customers’ account for request of credit increase

• Sales calls

• Product inquiries

• Transaction inquires

• Data entry for excel

EDUCATION

(2011-2014) Hudson Community College Jersey City, NJ

Business Associates Degree

2010-2011 Bergen Community College, NJ

Certification Program for Interior Design

LANGUAGES

English, Tagalog

REFERENCES

VICTORIA M. SALDIVAR

Administrative Officer

Philippine Consulate General

556 Fifth Avenue

Contact this candidate