ANA M. MURRAY

*** ***** **** **, **********, NC *7546 910-***-****

acb5ih@r.postjobfree.com

EXPERIENCE:

Adjudicator I, NC Department of Commerce, Employment Security Division

January 2013 - Present Raleigh, NC

Interpret eligibility of unemployment insurance benefits by federal & state

unemployment insurance Laws for non-separation issues. Investigate,

interview and identify evaluations to execute determination of eligibility

for unemployment insurance benefits. Apply interpretation and application

of Employment Security Law. Handle confidential information. Communicate

information to claimants over the phone. Provide bilingual skills to

Spanish speaking claimants.

Sr. Benefits Service Administrator, XEROX HR Solutions

February 2006 - October 2012 Cary, NC

Explained information and administrate requests for defined contributions

process. Advise guidelines of retirement savings plan and procedures.

Manage confidential information from participant. Resolved and completed

financial transactions requests. Provided hand on training to new team

members. Maintain high levels of productivity and high quality results.

Provide bilingual skills to Spanish speaking participants.

Customer Service Specialist, Energy Conversion System

August 2008 - January 2009 Dunn, NC

Interact as liaison between international/domestic clients and

manufacturing products. Translate orders from international clients from

South America and follow up with distribution channel for international

deliveries.

Customer Service Representative, Volt, Temporary Agency

August 2005 - January 2006 Cary, NC

Furnish information of defined contributions and defined benefits plans.

Gathered information from the claimant to investigate & resolve the

situation. Communicated options for resolution and complete financial

transaction requests. Offer bilingual services to Spanish speaking

participants.

Teller, First Federal Bank

January 2005 - May 2005 Angier, NC

Handled accurate cash deposits, withdraws, money transfers. Restored and

updated participant's data information in network. Offer bilingual services

to Spanish speaking clients.

Secondary Language Instructor, CCCC

April 2004 - December 2004 Sanford, NC

Led and Facilitated instruction to adult learners with English as the

secondary language within a budget; provided remediation; developed

individualized lesson plans; implemented lessons to accommodate learners;

completed Literacy Education Information Systems paperwork (LEIS); provided

tutoring and academic/social counselling.

Latino Victim Advocate & Outreach Coordinator, S.A.F.E. of Harnett County

January 2004 - April 2004 Lillington, NC

Led victims of domestic violence to obtained assistance available and

referred through state or federal agencies. Gather information to complete

monthly reports. Encouraged victims to create new life's plan goal. Assist

Spanish claimants.

Processing Assistant III, Harnet County; Department of Social Services

October 2000 - July 2002 Lillington, NC

Gather information to achieved monthly deadlines to complete food stamps

and family Medicaid benefits. Compare applicant information versus federal

and state network resources. Refer information and documentation to

appropriate division of agency. Provide bilingual services. Screened on

computer system and referred new applicant's information to proper area of

the agency. Provide clerical assistant.

EDUCATION:

North Carolina State University - Fayetteville, NC

Bachelor of Science Major: Business Administration

Concentration: Marketing Minor: Spanish

Defined Contribution Plan, Defined Benefits Plan Health & Welfare

Benefits Plans

Employment Security Law- Non-Separation Issues

SKILLS:

Bilingual: English and Spanish

Software: Microsoft Office Suite, Excel, CRM database, Lotus 123,

PowerPoint, Quick Books; typing: 60 WPM 1200KSPM

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