LETICIA BARBA

**** **** **

DOWNEY CA, *****

Phone: 562-***-**** E-mail: acb5fy@r.postjobfree.com

Objective:

A leadership position as a retail associate in a fast -paced industry for a company that values knowledge

and care with a track record of excellent customer relations and sales.

Summary:

A self-motivated retail associate with experience in both supervisory positions and sales. Strengths

include communication, customer service, time-management, and conflict resolution. Successful in

fostering positive customer relationships and achieving monetary goals. Works well under pressure both

independently and as part of a team in a fast-paced environment. Is highly productive, can complete

multiple tasks within required time frames.

-Customer Service

-Call Center Representative

-Sales Team Management

Professional Experience:

T-System Rev-cycle +

Insurance Follow-Up

Primary role was to assist the Supervisor with various aspects of patient and insurance billings for the

medical facility. Also served as back-up Insurance Coder, as well as back-up Call Center Patient Support

Representative. Worked closely with Insura nce Representatives at various companies, as well as the

billing department representatives and medical records keepers at various Emergency Room facilities.

* Ensured payment of emergency physician billing from both insurances and patients, resulting in higher

revenue for our clients.

* Maintained an excellent provider -patient relationship to increase likelihood of payment.

* Coordinated with insurance representatives to resolve billing disputes favorably.

* Identified billing and coding errors on medica l billing to reduce denials.

* Verified patient eligibility with insurances to decrease amount of Patient Collections percentage.

* Reviewed Explanations of Benefits statements from insurances to correctly apply payments, discounts,

and write-offs.

* Ensured efficiency by billing per timely filing requirements.

* Identified eligibility and appropriate payer for accuracy of billing.

Victoria's Secret – Downey, CA

Beauty & Prestige Fragrance / Client Sales Lead

Responsible for monitoring sales, and coaching employees within the Beauty and Prestige Fragrance

departments on corrective and more productive selling behaviors. Additional duties as a Beauty Lead

were to properly demonstrate application of cosmetic products, and to maintain cleanliness of bea uty bars.

When needed, was back-up cashier, stockroom associate, and over -night re-branding supervisor.

* Fostered communication within team through daily assessment of goals, increasing efficiency and sales.

(Professional Experience, contd: Victoria’ s Secret)

* Organized employee breaks and lunches to ensure steady floor coverage to assist all potential clients.

* Implemented successful selling technique through engaging with each and every prospective client to

assess their unique needs.

* Demonstrated knowledge of product via cosmetic and prestige fragr ance demos to instill clients with

confidence in their brand loyalty.

* Coached employees on corrective selling technique as well proper loss -prevention, resulting in

increased customer satisfaction and revenue.

* Collaborated with supervisors and management when needed to improve employee output.

* Resolved employee or client issues as needed to reduce loss.

* Maintained and organized sales floor to optimize client experience.

Volunteer Work:

* Assistant to Costume Designer for “Tailoring Terror” Seminar at Scare LA, the first ever Halloween

Convention in Los Angeles. Responsible for demoing zombie and monster makeup in several phases from

beginning to end using basic makeup and blood effects.

*Various ACLU fundraising and awareness events.

Software & Training

* Microsoft Word

* Microsoft Outlook

*40+wpm

*Strong Oral/Written communication skills.

Contact this candidate