Gregory J. Delia

*** ***** ****

Port Jervis, NY 12771

518-***-**** Home

acb5bn@r.postjobfree.com

Objective

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To obtain a position in Information Technology - Helpdesk Support - IT

Technician/Help Desk

Highlights

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Ability to create ideas and motivate others.

Utilize only the highest standards in all aspects of my public and personal

life.

Ability to digest new information quickly and respond with correct results.

Over fifteen years in computer technology.

Education

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December 2000 - Microsoft Certified Systems Engineer - New England

Institute of Technology (2 exams from completion)

Over 600 Hours of Lab Training - New England Institute of Technology

July 2000 - Microsoft Certified Professional - New England Institute of

Technology

June 2000- Comptia A+ Service Technician - New England Institute of

Technology

December 1995 - Ground School For Flight - Orange County Community College

June 1994 - Basic to Advance Computer Courses - Middletown High School

Computer Skills

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. Requisite Knowledge to Build, Upgrade, Troubleshoot, and Repair

Microcomputer Systems.

. Requisite Knowledge in Safety and Preventive Maintenance on

Microcomputers.

Advanced Types and Concepts of Printer Components, Including all Aspects of

their Operations, Care, Service Techniques, and Common Problems.

Advanced Knowledge in Portable Computers and their Unique Components and

Problems.

Interpersonal Skills that contribute to a Quality Technician Customer

Interaction.

Advanced Knowledge with Functions in Structure, File Management,

Navigation, and Program Execution in Windows 3.x, DOS, and Windows 95, 98,

2000.

Knowledge with Installing and Configuring in DOS, Windows 3.x, 95, 98,

2000, including System Boot Sequences.

Knowledge in Memory Management, Including the Types Used in DOS and Windows

for Potential Memory Address Conflicts.

o Advanced Knowledge of Windows NT 4.0 Server and Workstation.

o Ability to Implement, Administer, and Troubleshoot Windows NT

4.0 Server and Workstation in A Complex Computing Environment.

o Advanced Knowledge in Windows NT 4.0 In the Enterprise which

include Implementation of Directory Service Architecture,

Supporting Multiple Domain Models and Single User Accounts in

Different Domains.

o Knowledge in Administering Remote Servers such as WINS, DHCP,

DNS, and UNIX Servers.

o Advanced Knowledge in Networking Essentials which include

Information That Incorporate Microsoft Windows 95, 98 and any

Products in the Microsoft Back Office Family.

o Advanced Knowledge in Implementing, Administering, and

Troubleshooting Media Types such as Twisted-Pair, Coaxial Cable,

Fiber-Optic Cable, and Wireless Networks.

o Advanced Knowledge in Web-Site Design with Microsoft Front Page,

Publisher, and Net Objects.

o Advanced knowledge of Novell NW admin, Console One, GroupWise

5.5, and clients up to 4.83.

o Advanced knowledge in systems such as IVR (interactive voice

recognition), Trackman, DK Help Desk, Finance Tracking System,

IBM mainframe backup system (SHARK).

Relevant Experience

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Owned and operated local hardwood flooring retail store.

Maintaining own network for flooring retail store.

Contract computer work for local investment and accounting companies.

Heavily involved in creating and administering a remote Internet Service

Provider.

Toll collector for the Dept of Transportation, State of Florida. On

weekends only. Duties include collect money and give customers change. At

end of shift, balance cash and record money and tickets received.

Volunteer computer work for Jerry Thomas Elementary School.

Volunteered for the Palm Beach County Circuit Court in West Palm Beach as

a helpdesk support specialist for one year before being hired full time.

Daily Current System Duties I Help Support

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Child Support Enforcement system

Criminal Court Case Management system

Civil Court Case Management system

Domestic Violence systems

County Finance systems

County Payroll systems

Clerk Accounting and General Ledger systems

Clerk Human Resources and Payroll systems

Interactive Voice Response system

o Family Division - Information on Child Support payments system

o Traffic Division - Information on Traffic Citations offering the

ability to pay them. Web based module system

Case Folder Tracking system

Electronic Document Management System (Board of County Commissioners

meetings, and the ability to view the minutes of the meetings and the

images of documents associated with agenda items)

Official Records Information System (Images of all documents recorded

through the Clerk's office) - Web Access to the Official Records Index.

Clerk's Intranet (Policies and procedures, employee handbook, newsletters,

etc.)

Employment History

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2004-Current Owner/operator of The Flooring Connection.com e-

commerce sites

2001-2004 Clerk of the Circuit Court

Desktop Support Specialist

WPB, FL

1996- 2000 Owner/Operator, West Palm Beach Hardwood

Flooring

Tequesta, Florida

1988 - 1996 Owner/Operator, Hudson Valley Hardwood Flooring &

Supplies.

Middletown, New York

1985 - 1988 Owner/Operator, Tri-State Hardwood Flooring

Middletown, New York

Misc. Information

Successful in depth background and criminal investigations completed from

the Circuit Court Of Palm Beach County.

Successful in depth drug screening completed from The Circuit Court of Palm

Beach County.

Successful secret security clearance awarded from the Circuit Court of Palm

Beach County

Successful Performance appraisal's of 4 points out of 5

Successful sexual harassment mandatory course's completed

Successful CPR and Infant CPR courses completed from the Circuit Court of

Palm Beach County

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