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Customer Service Manager

Location:
Conroe, TX
Posted:
January 15, 2014

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Resume:

JUliya G. Vaughn

** *** ******* *****, ********** TX 77356

936-***-****

acb59e@r.postjobfree.com

objective

TO OBTAIN ALL GOALS AND TO ACHIEVE 110% ABOVE THE

REST. I PLAN TO BE A SUCCESSFUL AND HARD WORKING

TEAM PLAYER, USING MY CREATIVE AND PROFESSIONAL

SKILLS TO ACHIEVE MAXIMUM PRODUCTIVITY FOR MY

EMPLOYER AND HAVE AVAILABLE MY MULTILINGUAL SKILLS.

Seeking an Executive Administrative Assistant

position

Qualifications/qualities

COMMUNICATION: FLUENT IN ENGLISH & RUSSIAN LANGUAGES; INTERMEDIATE

LEVEL IN UKRAINIAN & FRENCH

Leadership

Prioritize multiple tasks, details oriented, reliable

Problem-solver who can generate workable solutions and resolve

complaints

Good experience in a customer service environment

Highly adaptable, positive, opened to new ideas

Innovative, sociable and creative

ExperiencE

APRIL, 07 - PRESENT CANRIG DRILLING TECHNOLOGY

LTD.,

Houston, TX

Marketing department administrator / Interpreter

administrative tasks: prepare and maintain records,

reports, memos, letters, using word processing,

spreadsheet, database, or presentation software;

Plan and organize meetings & conferences, prepare

agendas, manage executives' schedules, maintain

business correspondence, contacts and customers

database

Preparation of:

- Monthly expense reports

- Presentations

- Advertising materials

- Travel arrangements and visa applications

Planning and active participation in customer

appreciations events as well as assisting visitors

from the Eastern European/Russian region.

I was enthusiastically & devotedly involved in

preparation & participation in:

- Offshore Technology Conference for 7 consecutive

years

- numerous customer appreciation events

- several manager's, marketing & sales meetings

taking place offsite & out of town

Developing constructive and cooperative working

relationships within the company, and maintaining

them over time

Coordinate & direct office services, records and

budget preparation, personnel and housekeeping

Jun, 2004 - Jan, 2007 Lake Walden Real Estate

Conroe, TX

Personal secretary

Administration, basic organization of data and

client greetings.

Effectively operated computers, faxing, and copy

equipment.

Computer programs: Microsoft Word, Excel, Workbook,

PowerPoint, Internet, Emailing programs, Clipart,

and generation of posters, and flyers.

Prepared document sets and mail for distribution.

Conducted research and analyzed data to identify

potential client's needs.

Performed related duties and responsibilities as

assigned

Dec, 9 1996 - March, 2 2001 Tavria Football

Club

Simferopol, UA

Jurist (under attorney's supervision)

Assisted the attorney to create presentation

folders and to prepare for corporate meetings with

clients.

Performed legal research for employer with use of

electronic databases, reference materials, online

searches, public documentation, and through the law

library.

Having excellent interpersonal communication skills

helped my employer by obtaining complaints and

inquiries made by clients.

March, 11 1996 - Dec, 6 1996

Crimean Waters Ukrainian Czech enterprise

Simferopol, UA

Commercial Assistant Manager

Worked along side with the commercial manager to

organize and prioritize workload.

Suggested different creative ideas to help expand

sales and obtain new clientele.

Computer programs: Microsoft Word, Excel, Workbook,

PowerPoint, Internet, Emailing programs, Clipart,

and generation of posters, and flyers.

Answering phone calls, taking messages, ran errands

for the employer.

Worked with advertisement companies in the creation

of ads in newspapers, magazines, and other forms of

media.

Oct, 10 1995 - March, 7 1996 Alpha company

Simferopol, UA

Jurist (under attorney's supervision)

Prepared formal complaints, declarations and other

simple pleadings. Gathered the legal documentation

for clients in proceedings.

Worked with: Excel, Word, PowerPoint, Workbook, and

other various computer programs.

Summarized depositions and other legal documents,

and documentations.

Aug, 1 1995 - Oct, 9 1995

Trans-Arbat-Invest

Simferopol, UA

Jurist (under attorney's supervision)

Assisted the attorney in the preparation of legal

documentation for deal closings, contracts, leases,

deeds, permits, and construction documents.

Gained experience in real estate sales and land

developing.

Coordinated the gathering of information from

various departments in the preparation of contracts

and other legal documents through phone calls,

faxes, legal materials, and legal aids.

Established and maintained effective working

relationships with co-workers and clients.

Education

1981 - 1993 General Secondary Education

School

Simferopol, UA

Completed with Silver Medal. (GPA 3.7 )

Singing in youth choirs and other group musical

activities

Performance in theatres, play roles, talent shows,

ballroom dancing competitions, piano and violin

recitals.

Track and Marathon Runner

Non-association Cheerleading team.

Tutoring, Teacher's aide, Chaperone.

1993 - 1995 Law College

Simferopol, UA

Junior Specialist's Degree in Jurisprudence

Jurist

Graduated with cum laude, High Honors.

Was in an Internship Program practicing Notary

services.

Presentations to classes (PowerPoint, speech, use

of presentation materials.)

2001-2006 National Academy of Environmental Health

and Construction

(Extramural education Correspondence Courses)

Simferopol, UA

Emphasis in Management

Bachelor Degree in Business Management completed in

four years

Specialist Degree received in Management completed

in a fifth year

2002 - 2004 North Harris College

Houston, TX

Developmental English courses

2004 - 2007 Montgomery College

Houston, TX

4.0 major GPA; Anticipated Degree: A.A.

Dean Role, Honors Role

Interests

LEARNING NEW AND MASTER FOREIGN LANGUAGES,

INTERNATIONAL MUSIC AND CULTURES, TRAVELING THE

WORLD, MEETING NEW PEOPLE FROM AROUND THE GLOBE,

GALLERY EXHIBITIONS, MUSICALS AND PLAYS, OUTDOOR

ACTIVITIES, FITNESS, SHOPPING, COOKING AND

DECORATING

Personal traits

I have worked in a business related to customer-based companies that

depended upon my personable people skills to maintain their

integrity and success.

I believe my organization skills and positive attitude make me excel

in a challenging environment.

I adhere to Christian values.



Contact this candidate