Shaundell Thompson, MPM

Loganville, GA *****

404-***-****

acb4w3@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

An accomplished Technology Manager with over ten years of experience in Financial and

Business Information Technology Services. Strengths in IT implementations, staff management,

and product development.

Areas of Expertise

Program / Project Management ~ SDLC~Data Warehouse ~ Cross Business Solution Delivery

Implementations ~ Strategic IT Planning ~Business Operations ~ Product Planning

EXPERIENCE:

October 2013 to Present Sr PM Consulting

Sr Project Manager/QA Manager

• Develop and drive high-level solution strategies for software development clients

• Implement QA processes and procedures

• Growth the business through leadership by aligning the organization with industries best

practices

• Manage custom SDLC projects and drive deliverables.

May 2013 to October 2013 TMX Finance –Alpharetta, GA

Technology Manager/Sr Project Manager

• Lead a project management team consisting of project managers, developers, and quality

assurance analysts on implementation projects and managed their performances

• Developed project management and development processes for team to become

successful at delivering quality driven deployments

• Implemented and monitored service level agreements with all business units and upper

management to ensure compliance and quick resolution to all issues

• Evaluated and selected resources for multiple revenue high profile projects to ensure

success

• Established and managed pragmatic and detailed planning to ensure the projects were

executed on time and meet the goals upper management.

• Drove project issues through to resolution using company approved methodology and

managed internal changes

August 2008 to April 2013 Fiserv -Atlanta, GA

Technology Manager

• Managed all aspects of client product/project management and SDLC by effectively

initiating, planning, scheduling, controlling, and bringing to closure the business unit’s

implementation projects and operation projects.

• Strived as a gate keeper on project management methodology, standards, strategy, and

quality for new project managers.

• Anticipated and identified risks and issues that impacted deliverables and developed and

implemented mitigation and corrective actions.

• Monitored and reported on the status of project efforts (including weekly time reporting,

issue management and risk prevention/mitigation).

• Managed cross matrix groups and resources to ensure all stakeholders were successful

• Analyzed strategic planning initiatives internally with Client Development and externally

with client to control scope and objectives

October 2006 to August 2008 Fiserv Atlanta, GA

Project Manager

• Managed business unit’s conversion and software development projects

• Organized and monitored vendor relationships and set expectations

• Provided process improvement on documented business and data requirements

• Defined scope and control practices

• Implemented technical resource management

• Implemented risk management strategies and mitigation

December 2003 to September 2006 VeriCenter Managed Hosting- Atlanta, GA

Project Manager

• Strategized project implementation support for company’s clients

• Planned and executed project procedures and solutions

• Engineered service level agreements for monitoring client outages

• Developed case resolution processes across client base

• Controlled client relationship management practices to increase client base

• Managed and closed provisioning and operations projects

EDUCATION:

Master of Project Management (MPM) (PMI Global Accredited Center)

Keller Graduate School of Management– Atlanta, GA

Bachelor of Arts Degree, Communications

Georgia State University - Atlanta, GA

Project Management Institute

Project Management Professional Certificate-In Progress (12/2013)

Affiliations

• Atlanta PMI Chapter Member

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