Nicholas K. Zilber

786-***-****

Experience: Short term contract work 12/2011- 5/2013 St. Petersburg Fl

. Help desk support and technical support

. Hardware repair, support, and configuration

. Support help desk via phone

. Print server support and maintenance

Kollsut, Inc. 1/2004 - 11/2011 Miami,

FL/Baltimore, MD

. Help desk support and technical support

. Support for 50+ end users

. Desktop support

. Support active directory of accounts, passwords and

permissions

. Hardware repair, support, and configuration

. Troubleshooting for MS Office, Excel, PowerPoint and

Outlook

. Troubleshooting for internet browsers and email

. Troubleshooting for handheld devices and blackberries

. Creation of disk images and implementation

. Print server support and maintenance

. Reconfigure firewalls

. Worked with Windows Server 2008

. Experience with MS exchange

Bank of America 5/2003 - 12/2003 Frederick, MD

. Traveled to Bank of America Branches in the Washington, DC

area to convert computer systems

. Replace work stations and install new hardware, software

and establish internet connections

Verizon Corporate 8/2002 - 3/2003 Columbia, MD

. Support for laptops and hardware

. Help desk support and technical support

. Support help desk via phone

. Support active directory of accounts, passwords and

permissions

. Hardware repair, support, and configuration

. Troubleshooting for MS Office, Excel, PowerPoint and

Outlook

. Troubleshooting for internet browsers and email

. Troubleshooting for handheld devices and blackberries

. Creation of disk images and implementation

. Print server support and maintenance

Executive Office of the Mayor 12/1999 - 4/2002

Washington, DC

. Lexus Nexus software support for government lawyers

. Support for 800+ end users

. Laptop and router hardware support

. Carried up to 40 pounds of computer equipment

. Technical support for mayor of Washington and government

lawyers

. Desktop repair, support, and configuration

. Worked with Windows Server 2000

Education: Pikesville Computer School

. 1/1998 - 1/1999

. Completed course in computer hardware and software,

internet and email systems, and server maintenance

Community College of Baltimore County

. Associate of Arts Degree in Computer Science, 1998

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