JERARD (JERRY) STEFENCAVAGE

acb4r3@r.postjobfree.com 856-***-****

O PERATIONS M ANAGEMENT

Proven history of designing and executing operational strategies that reduce costs, improve service, drive revenue growth, and

deliver outstanding operational performance. Successful in designing continuous process improvement initiatives, performing

efficiently against tight deadlines, establishing clear lines of communications, building effective teams, and providing cross-

functional leadership. A goal-oriented, hands-on leader adept at quality management, program management, instituting best

cost practices, team/workforce development and strategic planning. Experienced leading teams across multiple disciplines.

Areas of expertise:

WORKFORCE SUPERVISION -- MULTI-SITE FACILITY MANAGEMENT – SUPPLY CHAIN MANAGEMENT – PROJECT MANAGEMENT – LEAN SIX SIGMA – KAIZEN

ROOT CAUSE ANALYSIS - TQM - PROCESS IMPROVEMENT – TEAM LEADERSHIP & DEVELOPMENT - SAFETY & COMPLIANCE – LABOR RELATIONS

P ROFESSIONAL E XPERI ENCE

US AIRWAYS – Philadelphia, PA 2012 to present

Major airline operating nearly 3,200 daily flights that serve more than 200 communities worldwide.

OPERATIONS MANAGEMENT - MATERIAL HANDLING, WAREHOUSING & DISTRIBUTION– 2012 to present

Supervise the distribution control functions within the US Airways Philadelphia Technical Operations Department and associated

remote warehousing locations. Oversight of multiple supply chain functions, including shipping, receiving, inventory control,

specialized tooling/calibrations, and financial audits. Implemented Lean manufacturing principles through multiple phases of

the operation by initiating innovative improvement processes. Implement business strategies from logistic objectives.

Strategically designed new processes for greater internal efficiencies by re-allocating company resources to provide

more cost-effective operations within the PHL warehouse locations, eliminating >$75,000 in inventory discrepancies.

Developed continuous improvement practices to strategically reduce in ventory by initiating Lean manufacturing

principles (DMAIC) into inventory control, resulting in >$250,000 savings through improved accounting efficiencies.

Designed lean six sigma-based inter-departmental inventory control process for specialized tooling inventories, which

isolated key performance indicators, eliminated internal roadblocks, and reduced costs. Implemented company-wide.

Manage safety and regulatory compliance for FAA, OSHA, IATA, and US Airways MPPM standards pertaining to

warehousing, material distribution, and tooling calibrations in addition to personnel administrative duties.

Resolution of audit discrepancies/MRO errors by identifying key performance indicators. Supervision of inventory, cycle

counts, and shelf life. Coordinate inter-departmental supply chain processes and implement standardization policies.

US Airways Certified Health and Safety Trainer. Facilitate training for operational procedures, hazmat handling,

database software, IATA procedures, inventory controls, FIFO, and corporate safety/security practices.

PEYTON INTERIORS/TECHNOLOGIES – Philadelphia, PA 2011 to 2012

Design/build construction company providing security solutions, access control, and remote video surveillance.

SENIOR OPERATIONS MANAGER/CONSULTANT - 2010 to 2012

Partnered with a construction firm to foster growth through the design/build of remote video surveillance, electronic security,

and automation systems. Created a new department for low voltage electrical projects. Departmental P&L responsibility,

resulting in formulating new benchmarks for financial performance. Drafted organizational administrative policies and HR

guidelines for company employees and approved contractors. Supervised and created budgeting for all phases of multiple

project lifecycles - from client contact, contract negotiations, and materials management to job implementation. Created

improved support infrastructure through designing new supply chain practices and incorporating a new warehousing facility.

Authored and negotiated contracts for security and video surveillance projects. Project Managed low voltage installation

contracts with expense budgets averaging $150K.

Developed, budgeted, and implemented departmental operating procedures on an executive level, encompassing

employee hiring, workforce development, safety protocols, and technical training.

Set strategic direction for departmental budgeting/purchasing for marketing, technology, equipment, and labor.

VERIZON COMMUNICATIONS – Cherry Hill, NJ 1988 to 2010

Global broadband, entertainment, and communications services company with over $110B in annual revenue.

FIELD OPERATIONS MANAGEMENT - 2000 to 2010

Promoted through a series of increasingly challenging roles, culminating in leading daily operations for 150 unionized multi-shift

personnel and oversight of their supervisory team across five locations. Proactively uncovered and capitalized on opportunities

to drive financial success by reducing operating expense through root-cause analysis and implementation of six sigma practices.

P&L management of operating expenses including supply chain, ware housing, >400K capital, and labor costs.

Eliminated redundant vendor costs by analyzing expenses and processes (SIPOC), followed by the design and

implementation of innovative Lean inter-departmental processes to provision buried service lines to end users.

Reduced average job expense from $2500 to <$500.

As a Safety Prime, mitigated risk by leading the field management team in revised safety programs to ensure all safety

training complied with corporate, OSHA, DOT regulations, and union contractual requirements.

Championed superior customer service and satisfaction by piloting new customer contact initiative s that focused on

customer needs. The TQM program promoted a cross-organizational, proactive approach to customer service.

Reduced the amount of negative customer escalations from >20% to <10% over a 6 month period.

The new processes were adopted as a corporate best practices, followed by the design and facilitation of

training to >500 interdepartmental employees.

Instrumental in the initial launch of the state-wide project to install GPS units in all service vehicles.

Led interdepartmental project team tasked to implement GPS in vehicles to reduce operating expenses.

Constructed standardized practices, followed by design, presentation, and facilitation of statewide training.

Performed root-cause analysis and identified key performance indicators in building programs to improve field service

procedures aimed at reducing waste, improving customer service, and championing the reduction of operating costs.

Eliminated $25K in annual vendor cost by developing departmental training, coaching, and mentoring programs.

Lowered annual training and travel expense >$75K by developing and localizing safety training for 150+ employees.

Designed and chaired monthly safety meetings to foster collaborative relationships between company management

and union representation for improved workplace safety, reduction of occupational/MV injuries, and sa fety oversight.

Microsoft Office proficient experienced in CMMS and various industry-specific DOS and windows based software.

Built effective teams of customer-facing service delivery personnel that exceed objectives on various metrics for

installation/maintenance of residential and business copper/fiber optic voice, data, and entertainment services.

Authored scheduled performance and safety evaluations. Developed promising personnel through mentoring programs.

COMMUNICATIONS TECHNICIAN - 1988 to 2000

Technician in the Field Operations Organization, performing installation, repair, and maintenance of the outside Telco plant.

Performed service delivery visits to residential and business establishments for the installation/repair of the full array of Telco-

based communication and entertainment services throughout the state of N.J.

Progressively trained in all facets of the Field Operations Organization, gaining experiences in construction, preventative

maintenance, installation/repair, and dispatch center departments. Moved through increasingly challenging technical roles to

advance into the Special Services Technician title, provisioning and servicing high-capacity data services to higher end business

customers. Selected into the succession planning program for advancement. Promoted into operations management in 2000.

Daily work performance enveloped:

Outside Telco plant design/engineering + Dispatch Center functions

Outside Telco plant distribution cable construction and maintenance practices

Installation/maintenance of residential and business voice/data/entertainment services.

Copper/fiber optic-based plant environments + associated hardware and electronics

POTS, special services, high capacity data, and entertainment service order provisioning

Fiber Optic distribution electronics and Central Office functions

Associate trainer for technical services and safety practices

E DUCAT ION

Master in Management (currently enrolled) – University of Phoenix, AZ

Bachelor of Science in Management – University of Phoenix, AZ

Associate in Arts, Liberal Arts – Pace University, New York, NY

Certificate in Project Management - Rutgers University, Camden, NJ

Lean Six Sigma Certification/Green Belt Level – Rutgers University, Camden, NJ

Fundamentals in Supply Chain Management Certificate – Supply Chain Online, LLC

Multiple professional development, safety, technical, software, and industry–specific training courses

M I LITARY E XPERIENCE

Served in the U.S. Navy as an Interior Communications Electrician. Performed preventative and corrective maintenance on

telephone, communications, and signaling systems in addition to managing the inventory of shipboard electrical supplies.

Honorable Discharge. Recipient of Naval Expeditionary Service Medal.

A FFI LIATIONS & M EMBERSHIPS

Lifetime Member, VFW

Council Officer, Knights of Columbus

Athletic Director, Our Lady of Hope Regional School

School Board and Athletic Board Member, OLH

ASIS International Member, Philadelphia Chapter

Contact this candidate