UNICA James

*** **** ****** *** **

Newark, New Jersey 07108

Phone: 973-***-**** Cell# 862-***-**** Email:

acb4p4@r.postjobfree.com

Objective:

To obtain a position in the Information Technical Dept where I can

contribute my experiences and technical skills.

Qualifications:

A+ Certificate, Microsoft Windows 7,Vista, Window 2003 server, Windows

XP Professional Win NT, Windows 2000 Microsoft Word, Excel, Power

Point, AS/400, MS Outlook, Group-wise, Heat/Remedy System,Customer

service Internet/Intranet, TCP/IP Protocols, VPN, PDA, Managed

services/wireless Network, Remote Access, Helpdesk job Experience both

Technical and non Technical Support, Resolve issues/High Volume Call

Center, open,log, close tickets/escalation when necessary, End-User,

Laptop and Desktop Support Multitasking within a Domain

environment/Active Directory

Experience: level 1 Helpdesk Support

11/2007-Present COMPUTER MERCHANT: Project wk (All NJ site

Dunkin Donuts Franchise)

(Tech) install Cisco Routers/ Wireless, DSL Installs,

Switched Radiant/Cash registers

Brown Brothers Harriman, Hoboken, NJ -Helpdesk and

Technical Support contracts with TCML,

Troubleshooting /Printer deployment, installs,

Configure, Material handler

2006-Present SAINT BARNABAS HOSPITAL/Allaris health (Part

Time) Nursing Dept

03/07-05/07 COMPUTER MERCHANT INC

PC Refresh for BAE SYSTEMS TECHNOLOGY

(Tech 2) Desktop Support/Installation Tech (project)

H/P (SSA) Social Security Administration PROJECT- NJ

H/P SSA PROJECT- NY, Replace Hardware, Software

Upgrades, Ghost Imaging

08/1-9/2005 Dendrite International Project wk Laptop deployment

Pfizer Pharmaceutical: Project: (Helpdesk Training

for Pfizer Sales Field Rep

Hardware/Software, Laptop T42, T22, T22A, XP

Professional

Win 2000, Remote Access, Outlook, Word, Excel,

PowerPoint, PDA's H3950, H3650

H5550IP, PDA SYNC, QA-Quality Assurance, Laptops and

Configurations

5/2005 - 6/2005 COMPUTER MERCHANT INC

H/P Installation Tech: Contract Project: Smith Barney

Roseland, NJ

HP/Installation Tech: Contract Project: Anheuser

-Busch, Newark, NJ

Assist Team Leader in deployment of equipments;

responsible for installation of Next Gen IV

workstation and Network Printers and connectivity,

PDA device sync and software, Install laptops with

Dock stations, XP, Win 2000, Wins NT Networking,

utilizing Ghost Imaging and completing inventory

documentation

1/2005-2/2005 CAPGEMINI AMERICA INC Project wk

Beth Israel Hospital

IS Consultant

Deployment/Pc Refresh for Beth-Israel Hospital NY,

responsible for workstation and peripherals

installs/setup, local /Network Printers, Ghost

Imaging software, Network connectivity and

application configurations, TCP/IP, WINS DNS,

Gateway, Utilizing Active directory and Inventory

Documentation

UNIVERSITY HOSPITAL OF NEW JERSEY, Newark, NJ

3/2004-1/2005 Consultant: IST End User

Providing desktop support for the IST department,

software application, Network and local

printer installs, updates system virus and OS patches, install GroupWise E-

mail program citrix client software, Novell

client, health quest, Epic, Microsoft suite, utilize

Heat tickets tracking paging system, software patches, troubleshoot

network connectivity

End User profiles, managed Services and Projects as

needed

6/1987- 1/2003 United Parcel Service, Secaucus, NJ

IT Field Support Technician

Provided Technical Support for UPS External/Internal

customers, upgrades, troubleshooting both

Hardware/Software/Repairs,Install multiple operating

system and perform software upgrades, Integration

Network Projects/rollouts, assist Customers with

training on Software, responsible for new installs,

setting up workstations, configurations, Systems Pick

ups, creating/ maintaining Customer Database,

Import/Export Internet/Intranet, administrative, Call

Center /Help Desk IP knowledge and Networking

1995- 1998 United Parcel Service - Edison, NJ

T.S.G/A.O.T/Support Assistant II/Help Desk

Responsible for dispatching service End User Trouble

tickets for both Internal and External Technicians

provide remote tech troubleshooting, escalate

unresolved issues in a timely manner, document

problem issues, ability to perform diagnostic,

repair, on work station, laptop and related

peripheral, special project, via voice mail,email,

Monitoring File Servers, Backups, Utilizing

Internet/Intranet Web- Page to accomplish dispatching

VIA Paging Technicians External/Internal, Performed

administrative duties MS Office/ communications

skills

1987-1995 Computer Operator and Data Processing

Responsible for running the Operations, print jobs

and reports in a batch processing environment,

interacted with users requesting job status and

management.

Responsible for Key Entry billing information with

verification both Alpha/Numeric, exceeded keystroke

requirements and administrative duties.

Education: NJIT SCIENCE & TECHNOLOGY UNIVERSITY

Major: INFORMATION SYSTEMS PRESENT

Kean University of New Jersey, Union, New Jersey

Major: COMPUTER SCIENCE 2000-2004

Essex County College, Newark, New Jersey

A.A.S. ASSOCIATE DEGREE IN COMPUTER SCIENCE 1986

Metro-Wide Technical Education Centers

Cisco Training, OSI Model, CCNA, CCNP, Hands-On,

TCP/IP, IOS, routers, switches, cabling

References Available Upon Request:

Contact this candidate