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Management Customer Service

Location:
San Jose, CA
Posted:
January 13, 2014

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Resume:

Sarah Surber

acb4aw@r.postjobfree.com

***Security Clearance: Secret***

Administration Human Resources

Former U.S. Army (MOS 42A) Human Resources Professional with 5 years HR

Management experience focused on generalist responsibilities with a

successful record for assuming leadership of projects, programs, and

initiatives that promote efficiency, organizational effectiveness, and job

satisfaction. Solid reputation of providing significant contributions

toward organizational proficiency, effectiveness and business essential

services. Skilled at planning and implementing personnel activities to

promote human resource directives and to enhance employee morale. Exhibits

strong administration and organization skills along with effective training

and program development abilities. Thrives working in fast-paced settings.

. Customer Service

. Database Management

. Human Resource Management

. Microsoft Office Suite

. Payroll Administration

. Recruiting

Professional Experience

Mission Essential Personnel, LLC. - Bagram, Afghanistan

2013 - Present

HR Specialist

. Responsible for employee database setup, daily update and maintenance for

workforce ranging between 1400 and 1700 employees at 7-11 different

locations.?

. Process Personnel Action Notices (PAN) for promotion, change, separation,

medical leave start and return and personal data change. Monitored company

approved Project Compensation and Title/Position scale.

. Coordinate updates with HR Management and HR Compensation Department.

. Coordinate employee travel (termination, medical, emergency leave) and

prepared supporting documents for all employee transit points within Iraq,

UAE and Kuwait.

. Prepare reports, presentations and projections based on SAP, Employee

Management and HR Data Base Systems.

Aspen Group / IBM Global - St. Petersburg, FL

2013 - 2013

Administrative Analyst

Support USSOCOM by overseeing all aspects of general office coordination.

Maintain the office calendar to coordinate workflow and meetings. Maintain

confidentiality in all aspects of client, staff, and Unclassified Test Bed

(UTB) information. Interact with clients, vendors, and visitors; log in

visitors at the front desk and issue credentials as required. Answer

telephones and transfers calls to the appropriate staff members. Open,

sort, and distribute incoming correspondence, including faxes and email.

Sign for and distribute UPS/FedEx or similarly delivered packages. Prepare

responses to correspondence containing routine inquiries. Perform general

clerical duties to include, but not limited to, bookkeeping, copying,

faxing, mailing, and filing. File and retrieve organizational documents,

records, and reports.

. Coordinate and maintain records for staff, office space, telephones,

parking, company debit card, and office keys. Coordinate/direct office

services, such as records, budget preparation, personnel and

housekeeping.

. Create and modify documents such as invoices, reports, memos, letters,

and financial statements using word processing, spreadsheet, database,

and/or presentation software.

. Conduct research, compile data, and prepare papers for consideration and

presentation to the Deputy Program Manager, Program Manager, and General

Manager.

. Setup and coordinate meetings and conferences.

. Compile, transcribe, and distribute minutes of meetings.

. Assist with facility management, maintenance and repair of three building

suites; oversee contractor performance, assist with contract development,

develop preventative and predictive maintenance schedules.

. Develop maintenance and repair resource estimates, assist in maintenance

policies and procedures, monitor and improve post energy use, ensure

utilities availability, ensure accountability for maintenance equipment,

and prepare purchase orders for approval.

[pic]

Exelis/K-BOSSS- Kuwait

2012 - 2013

Recruiter

Reviews resumes and identifies potential candidates for the KBOSSS contract

of 5,000+ vacancies. This includes methods of advertising, posting and

publicizing vacancies, searching available job boards and databases, and

providing qualified candidates resumes to hiring managers. Match

applicant's skills and experience against known vacancies and requirements.

Maintain aggressive recruiting pace to shorten the timeline between

identification of the requirement and the filling of the position. Organize

pre-employment physical exams and conduct background checks on potential

candidates. Coordinate Kuwait visa applications and security clearances.

Participate in job fairs, transition seminars, and other recruiting

activities throughout the World.

State of Florida - Clearwater, FL

2011 - 2012

Veteran Employment Representative/Recruiter

Screened, interviewed, hired, developed, and retained qualified and

successful employment candidates; identified job candidates through various

sourcing methods, including cold calling, referrals, internet resources,

media, or networking. Facilitated and led orientation programs to foster

positive attitudes toward organizational objectives; prepared new hire

documentation, and delivered education and support to all new hires on the

Company's policies, procedures, and processes. Prepared Occupational

classifications and job descriptions.

. Functioned as direct liaison between management and employees; responded

to questions and complaints, interpreted and administered contracts, or

effectively resolved work-related conflicts.

. Advised management teams on organizational policies/procedures, including

Equal Employment Opportunity and sexual harassment; provided effective

recommendations to improve daily processes.

. Maintained data in HRIS systems.

. Effectively resolved complex staffing conflicts and relevant issues,

including team understaffing, refereeing disputes, exit interviews,

terminations and administering staff disciplinary procedures.

. Supervised, motivated, mentored, and evaluated departmental employees and

facilitated training programs; planned and coordinated daily workflow to

optimize team efficiency and productivity.

. Managed and coordinated special projects, including redesigning the

recruitment and selection process, developing a companywide interview

guide, and associate/employee relations programs.

Significant Achievements:

. Improved diversity hiring by 25% in support of corporate diversity

initiative.

. Filled 150+ positions with top-notch candidates.

KBR - Camp Bondsteel, Kosovo

2010 - 2011

Senior Administrative Officer

Provided wide range of administrative and professional services to support

personnel and administration functions of the area support team including

badging support and staffing, project management, consolidating data,

clerical support to the personnel action center, force protection,

processing Local National Access Requests (LNAR), Multi-Media requests,

vehicle passes, and providing direct program management support with the G2

team. Managed in-coming project task assignments and delegated to

personnel. Tracked and reported on progress and completion of tasks daily

to Directorate of Personnel and Community Operations; forwarded completed

documents to appropriate internal organizational elements.

. Provided quality services to 23 different organizations by assisting

others with Official Mail and input accountability mail into the PAM

database (UPDB).

. Directly supported over 500 personnel by processing LNAR, Multi-Media

requests, and vehicle passes for Transfer of Authority ceremony.

. Designed filing system to keep sufficient track of all personnel assigned

and all requests.

. Maintained data integrity outside the control of an application and

governed security access to sensitive data, along with coordinating that

access with the responsible parties within the organization.

. Utilized project management tools and applications to develop program

planning and project schedule products for use in executing project

objectives; developed associated reports. Provided acquisition support

through procurement planning, utilized enterprise resource planning tool

to initiate purchase requisitions, tracking and managing contract actions

through award.

. Prepared presentations for quarterly regional meetings for Directorate of

Personnel and Community Operations. Supervised, five local national

administrative clerks. Knowledge of Defense Benefits Act (DBA).

Significant Achievement:

. Negotiated discounts to achieve a 46 percent savings (valued at $376,418)

in travel expenses

Military Experience

United States Army - Camp Humphreys, Republic of Korea

2009 - 2010

HR Training Supervisor

Provided direct supervision for six administrative and logistical

personnel. Created cross-training opportunities; inventory databases; risk

management plans; orientation, and training.

. Managed, reviewed over 150 employee evaluations, awards, employee

relations, pay issues, leave-of-absence, and personnel records.

. Ensured understanding and compliance with government/civilian policies,

procedures and regulations. Maintained 100% efficiency for all contracts

and reports.

. Provided proactive coaching, as well as direction to management

concerning HR workplace issues.

. Managed $4M budget for nonexpendable, expendable property and organized

inventory timetables.

. Conducted and arranged Personnel Asset Inventories (PAI) for seven

companys.

. Prepared short and long-term training schedules utilizing MS Access

database.

. Created and maintained Personnel Status Reports database for all seven

companys utilizing MS Excel.

Significant Achievement:

. Successfully raised manning levels from 63% to 89.9% (above standard) in

limited time constraints.

HR Administrative Assistant - Tikrit, Iraq

2007 - 2009

Promoted to fulfill a broad range of HR functions, including retention,

incentives, and managing records, within the S1 section.

. Directly supported 700 personnel by processing military orders,

transfers, discharges, classifications, awards and promotions along with

other administrative duties. Designed custom health and wellness program.

. Implemented policy, with the approval of the commander, for mailroom

procedures. Received, sorted, and distributed USPS Mail

. Reviewed and revised PERSTAT database. Maintained filing system IAW

Electronic ARMIS Filing System.

. Conducted financial analysis for company budgets and payroll.

Significant Achievement:

. Developed cost-effective incentive and morale boosting programs

(including special events) that increased personnel satisfaction and

productivity.

Education

[pic]Bachelor of Science in Business Administration/Human Resource

Management[pic]

University of Maryland, University College - Adelphi, MD Presently - 75

semester hours completed



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