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Project Manager Customer Service

Location:
Sumterville, FL
Posted:
January 14, 2014

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Resume:

D EBORAH S UL MER RN MSN

*** **. ******* ****.

New Smyrna Beach, FL 32168

Cell: 386-***-****

E-M a i l: i acb47h@r.postjobfree.com

Executive Profi le:

N urse Consultant : Health executive with extensive experience in nursing leadership with a

p roven record of identifying and executing programs and projects that integrate high

quality surgical services, technology and cost effective solutions.

P roven accomplishments in project management, regulatory compliance, performance

i mprovement, peer review, clinical process and oversight of clinical care. Postgraduate

N ursing Administration with demonstrated capabilities in coordinating, directing and

administrating surgical facilities. Core competencies include: Surgical Services, Financial

A nalysis Revenue / Charge Capture, Clinical Operations, Budgeting Cost Reductions,

P roject Development, Regulatory Compliance and Efficiency Improvements.

P rofessional Experience:

October-December 2013

Ochsner Baptist Hospital, New Orleans, L A.

Nurse Consultant / Project Manager

• I mplement new service line; concierge, valet and Spa

• Achieved operational objectives by contributing information and recommendation to

s trategic plan

• Preparing and completing action plan

• Implementing production, quality and customer service standards

• Resolving problems, identifying t rends and implementing change

• Accomplished human resource objectives by recruiting, t raining, orienting,

scheduling employees

February-July 2013

M ission Hospital, Asheville, NC.

Nurse Consultant

• Transition office base practice to outpatient department of hospital

• Developed and implement department polices

• Developed and implemented clinical pathways

• Developed medical record for pain specialty

• Assess / recommend a long term staffing model

• Transition interim clinical leadership to a permanent model

• Implement nursing and clinical competencies

• Assure regulatory compliance: process for “time out, management of expired

p roducts, medication safety, staffing requirements

October 2012- February 2013

Community Hospital, Grand Junction, CO.

Nurse Consultant

• Developed and directed strategy for a new bariat r ic service line

• Launched strategy for hospital and physician joint venture

• Implemented and oversaw construction changes

• Developed policies for bariat ric service line

• Managed and mentored hospital staff on bariat ric program

• Prepared hospital for COE accreditation

March- September 2012

Palo Verde Hospital, Blythe, CA.

Nurse Consultant / I nterim Di rector Surgical Services

• Recruited by Palo Verde Hospital for the In terim Director of Surgical Services:

• Provided comprehensive oversight to the patient care and clinical services

• Developed plan for systematic processes for monitoring, evaluating and improving

t he quality and appropriateness of nursing and patient services

• Ensured compliance, utilization and understanding of management information

systems

• Developed and implemented staff competencies

• Supervised nursing personnel in patient services and defined areas

• Crossed-t rained surgical staff to a level of best practice.

November 2011-March 2012

M ission Hospital Asheville, NC.

Nurse Consultant:

• Recruited to develop and launch a new pain management service line for Mission

Hospital.

• Developed a staffing model for pain services

• Implemented regulatory / accrediting body requirements

• Developed policies and procedures for new pain service

• Developed plan for systematic process for monitoring, evaluating and improving

quality and appropriateness of nursing and patient services.

May 2010-September 2011

Saint Louis University, St. Louis, MO.

Nurse Consultant / I nterim Di rector of Nursing

• Consultant recruited by B.E.Smith to provide system analysis for multi-specialty

ambulatory surgery center with a lagging A/R, disorganized A/P, poor case volume

and dissatisfied Surgeons.

• Responsible for implementing process to coordinate cross t raining of staff from a

single specialty to a multi-specialty group, increasing staff compliant to a level of "

best practice" by changing hours of operations.

• Increased gross revenue by increasing case volume while reducing surgical supplies.

• Improved capacity by closing Friday and increased the number of rooms Mon-Thurs.

creating increased case volume by 20%.

• Improved productivity which historically ranged below 90% to a current range of

120-131%.

• Gross revenue increased 9.3-14.4%.

November 2007 to Current

Independent Lass Consulting, New Smyrna, FL.

Nurse Consultant / I nterim Di rector of Nursing

• Consultant specializing in systems development, ongoing management, licensee,

certification and accreditation for ambulatory surgery centers in multiple states;

Nevada, Indiana, Louisiana, California, Missouri and Tennessee.

• Developed and implemented policy and procedures, performed operational analysis,

benchmarking and quality improvement projects.

• Responsible for implementing process to coordinate coding, billing and collection.

• Increased monthly collection from 27K to 400K.

• Prove expertise in changing processes that positively impact staff, patients and

physicians satisfaction.

• Saved over $200,000 in annual expenses through identification of inaccurate and

u nnecessary vendor payments.

July 2003 to November 2007

Lake Mary Surgery Center, Lake Mary, Fl.

Nurse Administrator

• Developed a newly organized physician group into an efficiently operating ASC.

• Responsible for the financial drivers of the ASC business: patient volume, supply

cost and salary related expenses.

• Prepared monthly financial statements, audit reports, and general ledger

t ransactions.

• Developed and implemented policies and procedures

• Ensure accuracy and integrity of financial information in support of overall business

objectives in collaboration with the Lake Mary Board of Directors.

January 2000- January 2003

Deland Surgery Center, Deland, FL.

Di rector Surgical Services

• Accountable for Surgical Services including overall customer satisfaction

• Increased profits by 30% in one year through restructure of business line.

• Managed team of 35 of professionals.

January 1983-January 2000

West Volusia Hospital, Deland, FL.

Di rector of Endo Lab / OR Staff Nurse

• Spearheaded GI Service line resulting in a 45% increase in revenue.

• Accountable for Endoscopy service line including overall customer satisfaction.

• Managed team of 25 of professionals.

Education:

University of Phoenix, Maitland, Fl.

• Master of Science, Nursing Administration

U niversity of Central Florida, Daytona Beach, Fl.

• Bachelors of Science Nursing



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