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Project Manager Customer Service

Location:
Ellicott City, MD
Salary:
75,000
Posted:
January 14, 2014

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Resume:

Profile

Project manager with over ** years of extensive experience providing senior

leadership working with subcontractors controlling cost estimating,

scheduling and overall management of engineering

specifications/requirements of project development. Manage and execute

over 2k projects within a year's time, with over 10 years of experience

administering, facilitation techniques, project management methodologies in

the government, technology, healthcare, non-profit, and the engineering

industry.

Core Competencies

Marketing Strategies & Campaigns Focus Group & Market Research

Corporate Communications Development of Training Materials

Creative Team Leadership Emergency & Proposal Management

Project & Healthcare Management Public & Media Relations

Scheduling & Planning New Product Launch

Help Desk Support/Customer Service

EDUCATION and TECHNICAL EXPERTISE

PhD Candidate/Organizational Leadership and Healthcare Administration,

Phoenix University, Atlanta Georgia

Master of Business Administration/Project Management, Keller University,

Atlanta, Georgia

Bachelor of Science, Industrial Technology, Minor-Construction

Management/Electronics, Agricultural & Technical State University,

Greensboro, North Carolina

Continuing Education - PMP Candidate - Edwell Programs, Columbia, Maryland,

Project Masters Inc.

Operating Systems - MS-Dos, Windows NT, Windows 2000, Windows XP, Windows

7

Knowledge of computer operation/Languages/Database- A+, Microsoft Office:

Project, Excel, Word, Access, PowerPoint, Visio, Outlook, SharePoint, FTP,

Sage, Microsoft Visio, Constant Contact, Word Press, Macintosh-Apple,

Oracle

Leadership Management, 2000, National Emergency Training Center (NETC),

Emergency Management Institute (EMI), Emmitsburg, Maryland

Work Experience

Better Home Healthcare, Remote

March 2010 - Present

Compliance Project Manager/Business Development Manager

Provided clinical oversight and ensured compliance with federal child

welfare and healthcare mandates; wrote required deliverables to demonstrate

compliance for all such federal requirements aligned with company's

business objectives.

. Clearly and concisely disseminated project details to all levels of

management, report project requirements into project objectives and

task communications; tracked project progress to executive level

throughout the adult and children programs; delegated project team

resources.

. Assisted employees with enrollment of insurance within the company

polices with Blue Cross Blue Shield; Assisted and guided new

consumers with Medicaid enrollments.

. Managed monthly budget and forecasting, managed all administrative

duties in the office.

. Provided scheduling guidance to functional team leaders for

identifying; resource requirements, deliverable dependencies, etc.

in preparation for development of project schedule.

. Identified action items and risks, ensuring timely assignment and

completion necessary to maintain project timeline.

. Supported IT Director and prioritized outstanding defects and

system problems, ensuring accuracy and deadlines were met.

. Communicates well with executive level management; wrote technical

standard operating manuals and proposals for the company and its

objectives.

Michael Baker Inc., Atlanta, GA

March 2003 - March 2012

Business Project Manager/Outreach Manager

. Project manager for all on-going flood map update projects and the

coastal surge study for the state of South Carolina and Alabama for

the FEMA Map Modernization and RiskMAP Program.

. Responsible for resolving/reviewing all specials problem reports,

technical issues, funding concerns, congressional inquiries, and

ensuring that all contractual obligations are met.

. Earned value management for all on-going projects and ensuring that

the CPI and SPI for all projects are within tolerance. Also

responsible for monitoring KPI metrics for all on-going studies.

. Monitoring study progress and ensuring that all quality reviews are

on schedule.

Reviewing all correspondence sent out by the study contractors on

behalf of FEMA and obtaining all necessary signatures from FEMA

Region IV.

. Responsible for Map Modernization and RiskMAP Program Management

Activities associated with Baker's National Service Provider Role

in Region IV, including DFIRM & FIS report reviews,

scoping/discovery report reviews, and guiding CTPs and study

contractors in FEMA standards and protocols.

. Production of DFIRMs and FIS reports for multiple Region IV

counties and ensuring that all products met FEMA's G&S.

. Project Manager/ Engineer for Hydrologic and Hydraulic engineering

for non-FEMA projects.

Business development, preparing proposals, and presentations.

. Managed development and implementation of multi-million dollar

projects/programs, planned strategies and objectives to meet

business process initiatives.

. Primary responsibility was being liaison between the project team

and the Federal Emergency Management Agency (FEMA) stakeholders

such as the business owners and the users.

. Performed analyses and make recommendations to the office with

respect to administrative management work.

. Prepared and reviewed proposals for new business development

projects in addition to preparing and reviewing RFPs for new

opportunities.

. Provided scheduling guidance to functional team leaders for

identifying; resource requirements, deliverable dependencies, etc.

in preparation for development of project schedule.

. Coordinated the efforts of multiple teams, conducted weekly project

status meetings, and provided status reports to senior managers.

. Verified and managed changes to the project scope, schedule, and

cost.

. Conducted final reviews and communicated lessons learned.

. Specifications.

Federal Emergency Management Agency, Atlanta, GA- Contract

August 1994 - March 2003

Project Coordinator/Design Engineer Specialist

. Supported engineers with designing engineering projects to include

collecting data, writing specifications, performing calculations,

preparing construction and record drawings, and preparing design

contracts.

. Reviewed and analyzed products for approval, to be used in the

department's water, wastewater, and reuse water systems and presented

findings to the review committee with recommendations. Also served as

a voting member of the Product Review Committee.

. Updated and established standards to be included in the water

department's specifications and "Water, Wastewater, and Reclaimed

Water Technical Manual".

. Coordinated post installation operations and maintenance support and

provided customer service.

. Experience in interpreting and applying a comprehensive range of laws,

policies, regulations and precedents. applicable to the administration

of emergency management programs.

. Served as liaison between business stakeholders and business partners.

. Monitored documentation and recordkeeping to support federal/state

compliance.

. Monitored distant short/long duration projects to see if they are on

track with schedule.

. Conducted research and developed drafts for Emergency Preparedness

teams.

. Organized and directed of onsite surveys for system

fielding/deployments.

. Prime contract post award administration; Coordinated with government

representatives.

. Evaluated appropriate contract requirements; Reviewed new laws and

regulations.

. Worked with contractors and reviewed permits, drawings, wireless

communication connections, bridges, buildings etc.

VOLUNTEER EXPERIENCE:

Atlanta Xplosion Women's Professional Football-Non-profit, President,

December, 2002- September 2013

. Cross-functional team leadership

. Communicated well with management and peers.

. Managed heavy scheduling of multiple calendars for entire

organization.

. Managed all aspects of domestic & international travel for players and

staff personnel.

. Planned off-site meetings and coordinate travel, hotel, and

transportation.

. Prepared/originate items for off-site functions

. Handle investment documentations: closing documents, financial

planning etc.

. Operating and working capital, budget management.

. Prepared expense reports for the organization.

. Administered high-level interaction with senior level executives,

board members & attorneys.

. Managed/handled written correspondence and organize & maintain files,

email, etc.

. Handled various administrative tasks, including typing, editing, and

filing memoranda, press releases, letters, reports, and presentations.

. Act as back-up for Partners Administrative team as needed.

ACHIEVEMENTS:

Earned Project Officer Rookie of the Year Award, 2003 and Project Officer

of the Quarter, fourth quarter, 2007.

Porter Humanitarian Award from the City of Key West

Phoenix Humanitarian Award from the City of Atlanta-Mayor Franklin

Leader of Our Community Award-Clayton County Parks and Recreation

Lynn Lewis Award-Courage/Leadership Award

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