Markeyondra Lawrence

Customer Service - Connexions

Dallas, TX

acb3xq@r.postjobfree.com - 214-***-****

Reliable and mature individual, seeking a full-time or part-time position in an environment where I can gain

experience and insight for a future career.

WORK EXPERIENCE

Customer Service

Connextions - May 2013 to Present

My primary job duties are to receive inbound calls from customers' and small businesses interested in learning

about and enrolling in health insurance products.Multitask through screens and systems typing 32 wpm.

Campaigns for United Health Care, CVS Caremark, and Exactus Pharmacy Solutions.

• Place outbound calls following-up on conversations, educating, enrolling, etc.

• Educate customers on healthcare plans, eligibility, subsidies, related processes

• Provide assistance with plan enrollment

• Provide objective information pertaining to coverage, annual notice of change, pharmacy/network coverage,

and drug formularies

• Ensure proactive customer service/sales techniques with the highest degree of courtesy and telephone

etiquette

• Perform other duties and tasks as assigned

Stocker/Customer Service

Jenny's - February 2013 to April 2013

My primary job duties were to meet and greet the customers, display products and merchandise. As a part of

my job I always displayed a friendly and positive demeanor at all times.

Cashier/Customer Service

Macy's - December 2012 to January 2013

My primary job duties are to meet and greet the customers, ring up purchases, handle returns and refunds

and answer questions about products, services and merchandise. Primarily operate register. Another part of

my job is to handle retrieval of items and re-stock.

EDUCATION

Cedar Valley Community College

2013 to 2013

Tyler Junior College

2012 to 2013

South Oak Cliff High School

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