Anissa Dean

Client Lead Processor

Cleveland, OH

acb3x3@r.postjobfree.com - 216-***-****

To obtain a position in collections, customer service, or an administrative position where my skills will be utilized

to full potential

WORK EXPERIENCE

Client Lead Processor

Laudan Properties - August 2011 to November 2013

Provide training on General preservation; make sure to accomplish work in appropriate time frame, Manage

team, Communication, Processing.

Property Preservation Technician/Bid Processor

Lender Processing Services - November 2010 to June 2011

Review loan History to make a determination if the property is vacant, requires securing and/or property

preservation

Document all systems, place appropriate work orders based on findings, process HUD over allowable, research

and report expenses related to property preservation, and approve or deny contractor work orders

Customer Service Representative Level II

United Consumer Financial Services - August 2010 to November 2010

Assisting customers with delinquent accounts, Negotiating and securing future payment arrangement,

documenting updated account information, requesting appropriate letters pertaining to payoff of accounts

Customer Service Representative

AT&T - August 2009 to November 2009

Inbound Call Representative to assist customers with any problems they were

Having with their DSL service and to update demographic information in our

database

Collector

NES - December 2007 to June 2009

Outbound/inbound customer calls to establish payment arrangements or obtain payoffs of debt, updating

customer information in computer

Collector

OSI Collections - April 2007 to December 2007

Making outbound customer calls to establish payment arrangements or obtain payoffs of debt, updating

customer information in computer

Emergency Phone Representative

AmeriGas Propane, Westlake - October 2006 to April 2007

Answering incoming calls and inputting data into pc when customers had gas emergencies and giving

information to appropriate dispatch person

Administrative Assistant

All Health Chiropractic - March 2005 to August 2006

Answering all calls, making patient appointments, all filing, contacting insurance companies and filing insurance

claims, updating patient information in computer system, using all aspects of Microsoft office program, assisting

doctor with patient care

Phone Representative

Mental Health Services - Cleveland, OH - April 2002 to May 2005

Assisting clients with referrals, answering phones, Entering client information into computer

Medical Receptionist

Taylor Chiropractic & Therapy - January 2000 to November 2001

Answering phones, Typing dictation reports, Patient follow-up phone calls, Filing Charts, Direct patient care

EDUCATION

Administration

Cuyahoga Community College

January 2004 to 2005

Dental/Medical Assistants

Cleveland Institute of Dental

October 1998 to April 1999

ADDITIONAL INFORMATION

Skills: Proficiency in Microsoft Office Professional, answering multi-line phone system, typing 45 to 55 WPM,

Problem solving, good decision making, organizing, up-selling, negotiating, and highly attentive to detail

Contact this candidate