Customer Service Representative
Resume:
JUDY LLERA GUERRERO
Bucandala 3 Imus Cavite
Mobile: 092********
E-mail: acb3w8@r.postjobfree.com
EDUCATION:
• Bachelor of Science in Electronics and Communications Engineering
Lyceum of the Philippines - Intramuros Manila, Philippines
(June 1997-November 2002 )
• Accomplished 120 hours JAPANESE CLASS
(Languages International – Makati Philippines)
JOB EXPERIENCE:
CALL CENTER AGENT- CUSTOMER SERVICE REPRESENTATIVE
Jan 2006 – Present
KGB_ PHILIPPINES INC.
th
11 floor, RCBC Plaza, Tower 2 Ayala Cor. Sen. Gil puyat, Makati City, Philippines.
Telephone number: 632-***-****
JOB DESCRIPTION SUMMARY:
Answer phones and respond to customer requests and complaints.
Project a professional company image through phone interaction.
PRIMARY RESPONSIBILITIES:
Answer phones and respond to customer requests.
Provide customers with product and service information.
Provide train times and cinema times.
Answer customers inquiries about the weather, lotto results, etc.
Processed walking and driving directions.
Identify, research, and resolve customer issues and complaints using the computer
system
Transfer customer calls to appropriate staff.
Meeting quality standards for service.
Other duties as assigned.
DESIGN, RESEARCH AND DEVELOPMENT STAFF
(January – May 2003) (October2003 - March 2005)
Hayakawa Electronics Philippines Corporation
st
Main st. corner 1 avenue Economic Processing Zone Authority, Rosario,
Cavite, Philippines Telephone:
(634*-******* loc 225
JOB DESCRIPTION SUMMARY:
Provides all the necessary documents needed by the operators to start their productions.
PRIMARY RESPONSIBILITIES:
Provides all the necessary documents needed by production like Product Specifications,
Material Detail Form, Sub-assembly sheet, Shipping Inspection Report and Job order.
Modify and simplify the drawing send by Japanese employer
Sort and identify materials that are out of specs and give appropriate alternatives.
Provide cost analysis for quotations.
Coordinate and call the customer if theres any problem with the materials.
Coordinates to every department regarding products quality
Other duties as assigned.
ASSISTANT SUPERVISOR
(June-September 2003)
Scad Services Private Limited
Phase 2 Economic Processing Zone, Rosario Cavite. Philippines
JOB DESCRIPTION SUMMARY:
Handles and managed a mini team composed of not more than 15 persons to ensure quality of
the processed product.
PRIMARY RESPONSIBILITIES:
Maintain and improve quality control system.
Provides Bar codes to be attached to the product to be shipped out.
Checking inventory
Other duties as assigned by the supervisor.
LANGUAGES: English, Basic Japanese
COMPUTER SKILLS: Microsoft office, Automatic Computer Aided Design, Basic Adobe
Photoshop
I hereby certify that the above information’s are all true based on my knowledge. Certificates and
other credentials will be furnished upon request. Thank you.
APPLICANT
JUDY LLERA GUERRERO
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