Steve Kruger

***** ****** ***** ** . **** O Lakes, FL 34639 . 813-***-**** .

acb3sh@r.postjobfree.com . http://www.linkedin.com/in/stevenpkruger

background / objective

. Discovered passion for research and data analysis while

pursuing education in linguistics and advanced degree in

history domestically and abroad.

. Honed managerial skills, instructional techniques, team

building and continued exposure to analytical/statistical

methods in a large corporate setting at USAA Property and

Casualty.

. Pursued an opportunity with a mix of research, quantitative and

analytical responsibilities and found it at RMS.

. Searching for a challenging and rewarding career with diverse

opportunities to pursue passion in research and quantitative

analysis.

Experience Revenue Management Solutions, LLC (RMS) Tampa, FL

Director of Consulting Services (2008-2013) 2004-2013

. Managed delivery of revenue management services for the firm's

largest client.

. Specialized in site-specific demand based pricing using

patented methodology.

. Led a diverse and innovative cross-functional team in the

delivery of consulting services to more than 10,000 franchised

and 1,800 corporate sites covering all of the US and Canada.

. Tripled the revenue and doubled utilization (in terms of sites)

of the firm's services among franchisees.

. Delivered advanced analytical support to client departments

including Operations, Marketing, Finance and Product

Innovation.

. Routinely developed and presented content to corporate staff

and franchisee organizations including client executive

management and audiences of several hundred.

. Collaborated with client to develop and deploy technology

driven strategy and tactics to improve operational efficiency

of site level pricing services.

. Developed strategy, consulted on test scenarios, evaluated

performance, made strategic adjustments, assisted with

preparations for system-wide rollout, and served as education

and training resource for clients.

. Traveled extensively in the delivery of client services.

. Managed all aspects of firm's participation in client's global

convention (2010).

Senior Consultant (2007)

. Provided advanced analytical support to client corporate

offices throughout the US and Canada.

. Widely acknowledged as a resource for effective presentation

skills (materials and in-person delivery).

. Mentored Analyst and Consultant staff.

Senior Analyst (2004-2005), Consultant (2005-2006)

. Led team that operationalized delivery of site-specific pricing

recommendations within client system.

. Led development team that produced internal CRM software

platform.

USAA Property & Casualty Insurance Tampa, FL and San Antonio, TX

Policy Service Manager (2002-2004), Instructor (2001), Agent and Sr.

Agent (1996-2000) 1996-2004

. Managed day-to-day operations including supervision of front-

line agents and underwriters.

. Delivered comprehensive agent training for new hires in

accordance with company policy and regulatory guidelines.

. Acted as front-line underwriter ensuring policy issuance in

compliance with company policy.

Education University of South Florida Tampa, FL

M.A., Modern European History 1996-1999

Concentration in Russian/Soviet Studies and American Labor History

University of South Florida Tampa, FL

B.A., History / Russian Language 1989-1993

Double major; 2 semesters at Moscow State Linguistic University; Phi

Alpha Theta

Additional _?_Advanced user - SQL, Access, and Excel.

. Extensive experience with internal modeling and statistical

software and some exposure to SAS.

. Confident, experienced presenter.

. Volunteer - Pasco County Schools, Pasco County, FL.

. Enjoy hiking/mountain climbing, running, cycling, and reading.

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