RESUME

Samira Shaikh

Flat no.***,

Laxmi Township,

Vishrantwadi Pune

Mobile: +91-888*******

Email : acb3k6@r.postjobfree.com

CAREER OBJECTIVE:

To obtain a position enabling me to utilize my strong communication and leadership skills that offers growth and advancement opportunities.

SUMMARY:

Good Exposure to MS-Office

Good Knowledge in Excel or Word Documentation

Ability to learn new technologies quickly

WORK EXPERIENCE:

Working as Senior Associate

Place : WIPRO LTD

Duration : From Aug 2012

Project : BRITISH TELECOM.

Roles & Responsibilities:

It’s an INVENTORY MANAGEMENT SERVICE where we deal with PSTN & DSL lines for the customer.

Working Knowledge of CLASSIC, CSS, COSMOSS, BFG IMS, REMEDY (Expedio), One Siebel.

Placing the Customer Routers, Switches, Modem’s as per the request from PSO.

Making Client reports on daily basis. (Published Globally).

Replying to Client escalations and emails effectively.

Making Calls to the requestors to get the final confirmation on order status.

We deals with high level circuits like CBUK, CSAC, SHUK, CPE’s as per customer requirements.

Preparing client reports and reviews on Daily, Weekly and monthly basis.

Maintenance of reports including Productivity, Quality and SLA

Maintaining Data work and Presentation.

Skilled in CSS, COSMOSS, FAST SERVICE, BFG IMS, REMEDY, Siebel and training team on the same.

Worked as Senior Associate

Place : Tech Mahindra

Duration : 1.8 Years

Process : British Telecom

Roles & Responsibilities :

We deal with PSTN lines, Broadband and Vision Service for the customer.

Working Knowledge of One Siebel, CSS, COSMOSS, BFG IMS, REMEDY, ECO PLUS.

Placing New Provide Orders to Provide PSTN, Broadband and Vision Service to Customer.

Making Calls to the Customers and Engineers to get the final confirmation on order status.

Replying to Client escalations and emails effectively.

We deals with high level circuits like CBUK, CSAC, CPE as per customer requirements.

Provided Training to New Joinee effectively to get the maximum output from them.(Whenever Required)

Worked as Customer Service Executive

Place : V Customer

Duration : 9months

Process : Videocon D2h

Roles & Responsibilities :

Taking Inbound Calls of Videocon D2H process.

Maintaining the data on daily basis and monitoring daily, weekly & monthly reports for the process.

Ensure weekly trainings based on the queries at the escalation desk, feedback on live monitoring of calls.

Taking care of escalated complaints from subordinates.

Maintaining the Blank and Repeat Call data.

Achivements:

Rewards and Reorganization every quarter.

Skills and Abilities:

• Interpersonal skills

• Open to ideas and views of others

• I am hard worker.

• I am friendly and can work with team.

Educational Qualification:

Course Institution/College University/Board

S.S.C. Kendriya Vidhalaya CBSE

H.S.C. Kendriya Vidhalaya CBSE

B.com Pune University Pune University

PROFESSIONAL COURSE:

Diploma in Office Automation & IT.

STRENGTHS:

• Excellent analytical, conceptual, communication and interpersonal skills and man management skill.

• Consistent above average academic record.

PERSONAL PROFILE:

Father’s Name : S.Mohd.Rafi

Age : 25 Years

Languages known : English, Hindi & Marathi

Hobbies : Listening to Music & Singing

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