TIM LEE

Exeter Rd.

Mackinaw, IL

309-***-****

acb3gb@r.postjobfree.com

Education 2002 - 2004 Midstate College Peoria, IL

Bachelors of Business G.P.A of 3.45 on a scale of 4.0

**** - **** *******e College Peoria, IL

AAS Degree Awarded 8/02

Computer Information and Science G.P.A. Of 3.0 on a scale of 4.0

• Systems Analyst and Design • Computer usage and Software

application

• Windows 2000 Professional

• Web Design

• Hardware And Operating Systems

• Network Communication

• Visual Basic 1

• Microsoft Presentation Application

• Microsoft Database Application

• A+ Hardware & Design

• Microsoft Word 2000

• Windows 2000 Server

• Microsoft Excel

• Network Plus

• Network Infrastructure

• Active Directory Services

• Network Security

• Managing Microsoft Network

• Advanced Database Management

Infrastructure

• Advanced Systems Analyst and

Design

Employment

CIBER Inc.

Help Desk

September 2008 – Present

Responsibilities:

• Phone support for all Agent and Non-Agent PC’s.

• Registry editing to ensure release completes.

• Provide support for production rollout of software to all 200,000 Agent and Non-

Agent PC’s.

• Provide support for “LPR” limited production rollout of Office 2010 and Windows

7 OS.

• Provide support for XP\Windows7 OS.

• Provide support for Current Release as well as the two previous releases. To

insure all pc’s remained current on all software and security updates.

• Provide additional support to other workgroups when needed. OS Defects team,

Office support, xactimate team, to name a few.

Volt

Help Desk 1-2nd Level

February 2004 – September 2008

Responsibilities:

Phone support for all end user at Caterpillar.

•

Provided level 1 help desk.

•

Provided level 2 Remote Desktop Support.

•

Utilized Remedy

•

Provided support Lotus Notes, VPN and PDA’s, DB2, UNIX, IBM mainframe,

•

Oracle

Utilized Peregrine, HP open view.

•

Supported Windows XP, 2000, 98 and NT

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Incident Coordinator

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Cisco Networking

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Trouble Shooting IP phones

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MS Exchange

•

Technisource

Help Desk – 1st Level

2003-2004

Responsibilities:

Phone support for installer in the field doing installs at agents offices

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Level 1 help desk

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HP Help Desk

•

SFQ Help Desk

•

Midstate College

Lab Tech/Help Desk

2001-2004

Responsibilities:

• Phone support with students to assist in set up of email accounts for distance

education classes

• Installed software and hardware in computers.

• Reconfigured 98 machines to 2000 and to XP.

• Assigned to help tutor students in computer classes.

• Troubleshot hardware, and printers. Assembled laptop cart for loaner laptops for

class rooms.

Certificates:

• MCP Managing a Microsoft Windows 2000 Network Environment

United States Navy

1986-1991 Honorable Discharge

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