Henry Baptiste

Bronx, NY

acb3de@r.postjobfree.com - 347-***-****

To obtain a position within a respectable organization, allowing me the opportunity to demonstrate my

interpersonal skills and knowledge obtained.

WORK EXPERIENCE

Gourmet Guru

OBB - January 2012 to December 2012

Merchandising Specialist

* Recording inventory and processing all incoming orders placed by customer

* Maintaining clear communication with all external clients

* Tracking customer demands and trends

* Establishing a generalized requirement for stocking

* Auditing quantities

* Suggesting changes based on product movement

* Managing product displays as per the seasonal cycles and discount offers

* Supervising product display and shelving systems as per the store plan

* Preparing a schedule of store visits on the basis of their sales revenue

* Ensuring defective or dated products are removed and new products are properly stacked and displayed

* Working with supervisors to recommend store layout changes

* Educating store staff regarding latest business updates and related action plans

* Devising Innovative sales strategies to attract more customers

Owner/Master Barber Class

F.A.M. Barbershop - October 2006 to July 2012

A

* Managing multi-lined phones

* Processing clients for haircuts and scheduled appointments

* Handling various bookkeeping duties

* Maintaining & managing office

* Greeting and direct visitors/customers to their destination and provided general information

* Cleaning multi-purpose rooms, restrooms & sanitize equipment

* Training new hires

* Supervising employees

* Processing inventory orders

Courier

FedEx Corp - August 2005 to November 2010

Assisting customers face-to-face and over the phone concerning packages and other FedEx services

* Sorting of packages in accordance to drop points & routes taken, specifically date & time-stamped packages

on conveyer belt

* Proper truck loading of packages weighing 75 lbs & above with appropriate equipment

* Building relationships with regular customers, resolving customer disputes and complaints

* Educating repeat customers, professionally assessing their detailed business needs and making expert

recommendations for service

* Working in weather conditions that can range from good to extreme seasonally

* Driving with safety as a main priority, as well as meeting stringent time commitments on all packages

* Ensuring correct and timely scans, monitoring and facilitating quality control process

EDUCATION

College of New Rochelle

September 1995 to January 1997

ADDITIONAL INFORMATION

Skills

* Exceptional verbal and written communication skills

* Established ability to work in a fast paced and customer and customer service driven environment

* Proven ability to maintain concentration

* Able to work efficiently with minimal supervision

* Good organizational and time management skills

Contact this candidate