Customer Service Manager
Resume:
Maeghan Roberts
Ochelata, Oklahoma
74051
OBJECTIVE:
To participate in a managerial capacity in this team's dynamic work
environment, focusing on promoting business growth by providing superior
value and service.
QUALIFICATIONS:
Thrives in fast paced work environment, excellent problem solving
abilities, displays strong leadership skills.
EDUCATION:
Woodburn High School, Woodburn, Oregon
Central VoTech, Drumright, OK
EMPLOYMENT:
Present: McAlister's Deli - Bartlesville, OK
Key member of BOH and FOH functionality. Experience in store opening,
closing procedures, food prep, is a leading team member in the kitchen
implementing proper procedures to ensure quality of service and guest
satisfaction is achieved. Actively assists catering team on a regular
basis. Regularly trains new employees.
2012-2013: ALLtraCorporation - Dewey, OK
Inventory Specialist
Supervised material flow, storage and orderfullfillment. Maintain accurate
stock records and schedules. Key member of global shipments operation team
which coordinated shipment across five countries. Performed customer
follow ups to verify efficiency and accuracy of deliveries. Receive
incoming shipments and review contents against purchase order and shipment
manifests to ensure accuracy in inventory and purchasing. Performed weekly
inventory counts on all items ranging in value from $0.01-$35,000.
2006-2013: R&D Properties - Barnsdall, Ok
Property Manager and Maintenance Coordinator
Contract position on as needed basis, many employment positions run
concurrent to this. Duties included holding responsibility for a small crew
of repair technicians. Took work order requests, booked appointments, and
dispatched employees to service locations, also investigated validity of
claims and verified completion of repairs and upgrades. Collected rents,
deposits, and maintained fully stocked inventory of supplies by counting
and reordering as necessary.
2012: Island View Casino Resort - Gulfport, MS
Cage Cashier
Provided excellent guest service with fast, friendly contact with each
guest. Processed credit card payments and cash advances, in addition
to paper and electronic check transfers. Redeemed and verified authenticity
of chips, tickets and vouchers. Maintained current knowledge of Mississippi
State Gaming Commission laws to employ compliance of standard practices.
Handled and re-counted $70,000+ per night in receipts with +/- $0
variance.
2010-2012: Bama Dough - Tulsa, Ok
Line Lead
As line lead obligations of duties included constant inspection of product
as it arrived by conveyor belt, and maintaining highest possible quality in
production standards. Tracked source of any unsatisfactory elements of
finished products and took corrective course of action necessary to correct
irregularity and prevent further error. Promoted fast, steady work flow,
monitored and recorded assessments of employee performance. Responsible for
enforcing reprimands of workers when necessary, worked on the line with
packers to assist in production and avoid falling behind due to absences
and struggling staff. Recorded temperatures of product at all phases for
consistent quality.
2009: Game Time - Bartlesville, Ok
Kitchen Manager
Responsible for opening and closing store everyday, employee
scheduling, and receiving, verifying and placing truck orders. Conducted a
wide range of customer service duties including order origination, register
operation, customer satisfaction, accuracy of food assembly and modified
orders. Additional responsibilities included conducting lobby scans,
pushing acceptable order times, and handling any customer disputes. Kept
staff motivated during rushes to maximize employee morale and avoid
deterioration of communication and production results.
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