CARLOS EDUARDO OLIVEIRA

**** ******** **, *** **** BEACH GARDENS, FLORIDA 33410

561-***-**** acb2da@r.postjobfree.com

SAP PROFESSIONAL

Tri lingual professional with blended background in IT and Operations, including 16 years of experience

delivering creative strategies that establish efficiencies, while supporting business directives and corporate

strategy. Experienced in SAP implementation, process documentation, training delivery and end user

assistance to support the business. Proven ability to learn, apply all technologies and translate client

requirements into valid technical solutions. Expertise in the following areas:

SAP SD FUNCTIONAL SUPPORT EXPERIENCE IN VARIANT

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CONFIGURATION

SAP SD CONFIGURATION TECHNICAL BUSINESS

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SOLUTIONS

SAP USER, UNIT, INTEGRATED, STANDARD OPERATING

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REGRESSION TESTS PROCEDURE DEVELOPMENT

END USER MANUAL CREATION RAPID SOLUTION DEVELOPMENT

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PROFESSIONAL EXPERIENCE

TBC CORPORATION, Palm Beach Gardens, FL 02/2012 to Present

SAP SD Analyst

Business requirement capturing with process flow design

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Functional specification design, business final review, and approval for processes like:

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New MIDAS Tire Adjustment Process (SAP)

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Change of Payment Method process

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All company’s outputs

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Interaction with other departments on SAP, SOA, UI related developments

Configuration of:

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Sales Documents (Credits, Returns, Orders)

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Pricing configuration

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Item Category Configuration

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Delivery Document Configuration

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All company’s outputs

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Full testing and training

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Support business POS application implemented for USA stores

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Win shuttle Scripts

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CARLOS EDUARDO OLIVEIRA

GOODYEAR TIRE & RUBBER CO., Miami Lakes, FL 12/2009 to 12/2011

IT Analyst Senior, SAP SD Business Analyst

Supported business applications implemented for Miami, Central America, Caribbean and Mexican regions

(about 55 users in total)

Provided continuous support to end users on the SAP Order to Cash cycle. Resolved issues in the following areas:

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Sales Order, Pricing, Deliveries, Picking, Packing, Shipment, PGI, Billing, IDOC issues and resubmission.

Performed SAP configuration for the region, including VKOA, Credit/Debit Notes, Routes, Ports, approval for

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price lists, and Workflow.

Managed the troubleshoot to electronic invoice process for Mexico. I changed Mexican digital certificate (when

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necessary), updated number ranges, performed Text updates on SO10, checked XML file produced against

Mexican government website for validation, wrote and revised new tech specs for Addendas.

Managed SAP and Lotus Notes projects for regional offices, including offices in Mexico.

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Participated as a member of a team in the SAP implementation in Mexico for 2 Goodyear mounting centers.

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Conducted SAP regression tests and new SAP function tests for the region.

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Participated on Unit test, integrated tests, and UAT.

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Responsible to evaluate each user’s jobs and determine what accesses where needed in SAP, and also send the

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request to the “Risk Assessment” team, for final approval.

Interacted and communicated with support groups, such as Basis and Java in Akron, OH and the SAP core

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configure team in Brazil.

Provided support for Softway (Brazilian Global Trading software) that was interfaced with SAP.

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BRADY PEOPLE ID, Burlington, MA 06/2007 to 08/2008

Documentation Manager

Coordinated Engineering Change of Order (ECO) process; conducted meetings to manage all phases of new

and old part numbers.

• Led RMA team responsible for customer merchandise return reports and supported management team to

determine corrective action and implement solutions.

• Created and maintained new SAP Variant Configurator and Variant Match (SAP SD, MM, PP) working with

functional departments to identify custom product offerings; assembled and maintained the tool used by Customer

Service to place orders. Increased outside Sales Team’s efficiency through redesign of the Excel cost calculator

• Member of the Data Conversion team for SAP implementation. Assisted core team on SAP MM data cleanups.

• Managed 1staff person migrating data extracted from company’s legacy ERP system.

• Created new part’s Bill of Materials (BOMs) and provided Master Data maintenance (Vantage MM).

• Worked with Engineering team to identify components for each assembly and made certain data in the ERP

system was consistently accurate. Created new parts ‘on the fly’ for special custom customer requests.

• Trained customer service end users on SAP VC.

IBM, Cambridge, MA 12/1999 to 04/2007

Operations Business Analyst (2004 to 2007)

Prepared all documentation and delivered training for IBM Brazil employees (in Brazil) on processes followed

by IBM USA. Maintained documentation on SAP SD business processes and systems. Revised and

maintained processes and documentation for the Operations team.

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CARLOS EDUARDO OLIVEIRA

Provided continuous support to the Operations Department. Constant verification with users on tools (Lotus Notes

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databases and SAP SD) used by the Operations group.

Monitored customer satisfaction level. Maintained a survey for key accounts on how service performance reported

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results to management, and helped in addressing the issues.

Technical resources requirements. Worked directly with end users to identify correct specifications for new SAP

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SD enhancements and internal database changes. Also provided valued feedback on the solutions designed for the

Operations team.

Participated in a cross functional information system initiative, making sure the Operations team requirements

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were successfully addressed and implemented.

Key User (SME) (2003 to 2004)

Defined new tools and processes within the group. Investigated existing tools and processes to identify

possible ways to improve both aspects of the business. Prepared, analyzed and shared metric results of

Operations team with management.

Key person with accountability for results of the Operations group in Brazil. Provided the team with expertise

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advice and constant monitoring.

Participated in SAP SD enhancement projects and User Acceptance Testing (UAT). Also served as partner for

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technical resources that supported the team.

Contract Administrator for Latin America (1993 to 2003)

Responsible for Latin America contracts and key person for support to IBM sales reps and business partners.

Responsible for educating all internal and external teams on the IBM software program.

Maintained quality client communication and SAP Customer Master data (SD) updates for all LATAM accounts.

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Generated reports on IBM sales team on their performance for the region.

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EDUCATION / TRAINING

B.A., International Business, Newbury College, Brookline, MA

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Logistics Operations Administration, FGV, Rio de Janeiro, Brazil

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SAP SCM Order Fulfillment SD (SAP SD Certified), HB Education Brazil, Sao Paulo, Brazil

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SAP Logistics, functional class of SD and MM, Michael Management Corp.;

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Other Trainings: Negotiation Skills, Project Management Fundamentals, Time Management, BRIO

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basics, Approaches to e Business, Exceptional Customer Service at IBM; SAP VC, and SAP VM at Brady

people ID; SAP SD at Goodyear.

Technology

SAP VC Jr.; SAP VM Jr.; SAP SD Certified Consultant;

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Vantage (ERP); Lotus Notes; Lotus Suite; Microsoft Office Suite; Visio.

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LANGUAGES

Portuguese (Native);

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English (Fluent);

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Spanish (Advanced)

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