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Customer Service Manager

Location:
Yorba Linda, CA
Posted:
January 09, 2014

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Resume:

Ambar LedezmaAmbar LedezmaAmbar Ledezma

Yorba Linda, CA 92887 Phone: 714-***-**** E-Mail: acb2br@r.postjobfree.com

Objective: To obtain a position as a Beauty Advisor, where my skills and experience will be an asset, in a

demanding retail environment that values exceptional cosmetic knowledge, and skills in make-up artistry.

Skills:

• Fluent in English and Spanish

• Able to multi-task. Always keeping a friendly and positive energy.

• Able to identify and resolve problems, remain organized and work well with little or no supervision

• Understand the importance of providing excellent service, to maintain customer satisfaction, create trust, and

generate return business

• Experience:

• -Seasonal Beauty Advisor, Macy’s November 2013-

Present

• Welcome customers and provide them with excellent customer service.

• Open and close cash register and process transactions quickly and efficiently.

• Display and organize new stock.

• Determine each guest’s needs and answer questions concerning products and services.

• Meet and exceed specified daily sales goal.

• Assist Lancôme, Elizabeth Arden and Shiseido counters.

• Demonstrate the use of products, for example by giving facials or applying make-up.

• Promote particular products and inform customers about any promotions or presales.

-Key Holder, Fashion Q January 2013 – November 2013

• Supervise the staff in the absence of the Store Manager and Assistant Manager.

• Receive merchandise and control inventory.

• Open and close store.

• Process transactions quickly and efficiently.

• Work on organizing the floor, as well as assisting in the fitting rooms.

• Open and close cash register and perform store credits, and exchanges.

• Approach customers and create a friendly positive experience at checkout.

• Set the Merchandise Displays.

- Bank Teller Internship, Wells Fargo September 2011 - February 2012

• Stage directed, by greeting and directing customers to the precise service they needed assistance in.

• Learned the organizational skills that are needed to run an efficient business.

• Learned many strategies of retail, consisting of, the many products the business has to offer for each

customer.

• Education:

• Fullerton College Fullerton,

CA

• Working on receiving an AA Degree in Business Management and transferring to a four-year university.

High School Diploma Yorba Linda High School Yorba Linda, CA

Certifications:

- Makeup Artist Certificate – Completed



Contact this candidate