ANTHONY McCROREY

* ******** ***** ****

Windsor, CT 06095

Home: 860-***-**** Cell: 860-***-****

acb27c@r.postjobfree.com

Summary of Qualifications

A customer service position utilizing my proven administrative skill and

insurance product knowledge as well as my ability to work well under

pressure and provide high quality service.

Proficiency in contract language, coverage issues and product underwriting

strategies demonstrated across coverage lines. Building solid relationships

with all customers, including those who are challenging. Received several

awards for providing first class customer service.

Work Experience

Insurance Center of New England July

2012-present

SRL CSR

. Handle telephone requests, correspondence and daily mail for agents in

a timely manner

. Quote, review for binding and prepare for processing new and renewal

policies

. Minimize customer complaints by providing superior customer service

and high satisfaction level- (educating the Agent of the systems and

processes)

. Build and maintain Agent relationships

. Obtain and follow-up on underwriting, rating, and any other

information necessary for submission and retention of business

requested

. Review and process company-written correspondence, binders, and

endorsements while checking for accuracy before distributing to Agents

. Process invoice and endorsement in a timely manner

. Report and review new claims to appropriate carriers upon receipt of

notification by Agent

. Fully utilize the capabilities and demonstrate proficiency of the

agency management system and other company systems

. Issue certificate of liability, cancellation, and reinstatement

. Issue new business, renewal, and rewrite policies

Chubb Executive Risk (Division of Chubb and Sons) June

1999-June 2012

Underwriter

Underwriter

. Reported to Practice Leader/Assistant Vice President on a monthly

basis about renewal business premium revenues.

. Underwriting authority up to $3M on Directors, Officers, Employment

Practices, Crime, Fiduciary and Kidnap and Ransom insurance policies.

. Interfaced with brokers/agents to obtain new business and renewal

information.

. Analyzed and assessed insured risk to establish accurate pricing.

. Underwrite, rated and quoted business for processing to agents/brokers

for pricing.

. Performed negotiations of exclusions/rates.

. Interfaced with insurance wholesalers as required.

. Member of company Diversity Council.

. Participated on special projects utilizing Excel.

. Handled renewals, endorsements and referrals with an assigned book of

business within a territory

. Communicated directly with the agent/broker

. Significant amount of computer processing of broker correspondence

. Underwriting strategies including seeking opportunities for cross-

selling and account rounding

Client Service/Analyst

. Assisted underwriters with quoting and binding for Errors and

Omissions/Professional Liability insurance.

. Previous duties as an Administrative Assistant and File Clerk.

MassMutual Life Insurance Company

April 1998-May 1999

Annuity Strategic Business Unit

Client Service Analyst

. Responsible for the processing of New Business applications for

Variable Annuities.

. Specific tasks include underwriting of New Business applications and

supporting documentation, verifying state licensing requirements,

communicate with internal and external clients to determine intent of

requests and advise course of action.

MassMutual Life Insurance Company

April 1996-April 1998

Client Services Division

Claim/Benefit Analyst

. Verified and data entered for all owner/beneficiary reassignments for

life products.

. Data entered insurance documents to reflect any endorsements including

1035 exchanges, Death transfers, and Collateral Assignments.

. Achieved department efficiency and accuracy standards for processing

contract amendments and owner/beneficiary changes.

CIGNA Corporation October

1979-April 1996

Individual Life Insurance Division Sr. Loan

and Surrender Analyst

. Process all types of loan, surrender, withdrawal, dividend changes and

non-forfeiture options in mainframe system.

. Able to utilize in-depth product knowledge to provide detailed

explanations to customers and field staff regarding loan interest and

capitalization, annual statements, product illustration, calculating

of policy values, terminal reserves and over loan situation.

. Able to utilize in-depth product knowledge in a high pressure

environment to help customers and field staff understand calculating

of policy values, terminal reserves and over loan situations.

Computer Experience

- Microsoft Office

- Vantage 12.0 and 15.0

- FileNet and Automated Work Distributor Imaging systems

- MMNETS, TK00, Product Engine, Palm, Doc retrieval, CM2000

- IPPS (Internet Policy Production System)

- Instar (Agency Management Software)

- Et File

Education

Diploma, Hartford Public High School, Hartford CT

References

Furnished upon request.

Contact this candidate