Joy Backus

**** *. ******** ** *** ***

Houston, TX 77077

310-***-****

acb257@r.postjobfree.com

OBJECTIVES

A self-motivated upbeat, enthusiastic, and punctual call center professional with excellent communication and

problem-solving skills coupled with initiative and accuracy to provide the customer with an efficient and positive

experience. My strong communication and computer skills contribute to high levels of efficiency and productivity. As

an experienced retailer, and call center representative I would like to utilize my interpersonal and communication skills

in selling, marketing, and merchandising the products for the company in which I would be working.

EDUCATION

RAYMOND S. KELLIS M AY 2010, HIGH SCHOOL

D IPLOMA

HOUSTON COMMUNITY COLLEGE 2016, BUSINESS MAJOR

EXPERIENCE

XEROX

Houston, TX

Call Center Representative November 2012 – December 2013

A results-driven call center specialist with an excellent track record of managing a high volume of calls in a calm and

diplomatic manner, with a solid record of success in trouble shooting and resolving problems in a challenging call

center environment. A committed and flexible team member who consistently achieves key performance objectives.

WHITE HOUSE BLACK MARKET

Houston, TX

Personal Stylist April 2012 – September 2012

As a personal stylist it was my duty to do everything necessary to fulfil the standards of making women feel beautiful.

From greeting her when she first walks into the store to ordering merchandise we did not carry or did not have any

sizes in, to styling our clients from head to toe. As well as being their stylist I was also a cashier, helped stock

merchandise, and contributed to keep the store well-ordered and neat for all clients.

NEW YORK & CO.

Houston, TX

Sales Associate September 2011 – May 2012

Duties include cashier, assisting customers finding sizes and locating merchandise that our location did not carry,

keeping the back area lean for my co-workers and I, stocked merchandise, as well as cleaning the store. I maintained

the highest goal rate for credit card sign-ups which was a vital contribution to the company.

Contact this candidate