MICHELIN DOWELL

***** ******* *** ****. • Raleigh, NC 27617• 919-***-****• acb220@r.postjobfree.com

PROFESSIONAL SUMMARY:

I am a talented, confident, and useful administrative professional with experience in Administration, Sales, Collections

and Customer Service. My professional and communication skills allow me to work successfully with clients and for

the company.

EDUCATION:

• Bachelor of Arts: Mass Communications, Journalism Minor in English

North Carolina Central University: Durham, NC

PROFESSIONAL EXPERIENCE:

Park West Baber School: Durham NC

Registrar Assistant January 2013- Dec 2013

• Administer and manage student files

• Upload and scan student documents onto S Drive

• Responsible for developing student records

• Enter student enrollment into database/Manually enter Student Attendance

• Cross Check Student documents

• Print Student Status Reports/ Scan NC barber Reports/ Audit Student Files

Seven and Company: Raleigh NC

Administration June 2010- December 2012

• Successfully provided clerical assistance to clients.

• Answering phone, setting up appointments and filing papers.

• Responsible for making phone calls to clients about sales, upcoming events and details on company

advancements.

• Administered social media, and marketing events.

NCO: Greensboro

Customer Service Specialist August 2008 –June 2009

• Tracked packages for customers.

• Developed accounts for new and existing customers.

• Assist customers with returns, purchasing store protection plans and service packages.

• Provided great customer service.

BeBe: Durham Jan 2004- July 2008

Key Holder

• Assist clientele as they enter store and via phone.

• Perform filling, data management, and editing short office memos.

• Assist with office administrative duties.

• Assist with new employee training including store polices, and services.

• Answer telephone inquiries from customer and stores regarding the service issues.

M and M Associate: Atlanta GA June 2004- Dec 2004

Collections Specialist

• Received incoming telephone calls and gave professional customer service help to customers about questions

on delinquent accounts.

• Documented consumer contacts on system(s) of records.

• Processed some currency postings and generated some invoices to clientele.

• Assisted with customer payments and payment arrangements.

SOFTWARE:

MS Word, MS Excel, MS Power Point, Datatel, Campus login, Freedom, MS Outllok/Suite

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