Jose E. Rivera

acb1ny@r.postjobfree.com

484-***-****

PROFILE

Project Consultant - Switch, NOC, PC LAN Technician - HSPA+ AAV - LTE -

Work on various technologies and platforms, such as T1/T3 and SONET/DWDM

Architecture for the testing and accepting of Circuits including

OC3/OC12/OC48. COMPTIA A+, and CompTIA Network + Certified. Trained in the

use of Active Directory, Windows Server 2008 R2, Windows 7/Vista/XP

Professional in an Enterprise Network. Troubleshooting, maintaining,

upgrades, and backup of data utilizing MML, UNIX, and some XML scripting.

IP routes for Hybrid ATM circuits. Replace and repair of software and

hardware faults, and upgrade firmware. Troubleshooting and maintaining PCs

and peripherals. Build/add Radios, sectors, cell sites on MSC, BSC, and the

BTS. Site re-homes, familiar with 911 Scout Suite, And UMTS site builds in

HSPA++, LTE Suite eNode B, Node B, RSP, RNC, etc. Contributing member of

group responsible for enhancing the customer experience through the UMTS

upgrade of the Core/RAN for the entire Philadelphia Market.

WORK HISTORY

03/13 - 10/13

T-Mobile, LTE Switch Technician II (Consultant) - Modernization - Coverage

Expansion

(JMA-IT) JMA Information Technology, Inc.

T-Mobile Switch, Charlotte, NC

T-Mobile, LTE Switch Technician II (Consultant) - Modernization - Coverage

Expansion (JMA-IT) JMA Information Technology, Inc. T-Mobile Switch,

Charlotte, NC Switch Technician supporting the Modernization - Coverage

Expansion, LTE, and UMTS. Utilizing the AMOS CLI, Ericsson OSS for 3G/UMTS,

Ericsson OSS for 2G/GSM, and Ericsson OSS for LTE. Project tracking of

Modernization from start to completion, verifying results of Site walks,

Construction adds/deletions of LTE equipment and Modernization equipment

such as DUL, DUW, DUG, and Hybrid Cables, etc. Producing reports using MS

Excel, while tracking trouble tickets, and issues causing delays of the

Project deliverables. Verified scope of work to be performed, i.e. 1C, 2C,

4B indoor or outdoor configuration. Using Granite, Homer Work Order, and

Trouble ticket systems to NEST Sites for LTE Modernization, and status of

LMU with the 911 PDE Suites. As member of The Modernization War Room

(Modernization team), use of ENPS Suite to Create XML Integration Scripts,

and to verify Remote Connectivity, upgrade Software, upload XML - CV

Scripts for integration, and verify Alarms on various eNode Bs and Utilize

CIQ files to create LTE Sites in the OSS. Assist Field Technicians to

trouble shoot Connectivity issues; turn up of ports on CSR (ALU 7750

Routers). Verify cabling and wiring according to Scope of Work and MOPS

when needed. Clearing of Alarms on all Technologies LTE, GSM, UMTS

(AWS/PCS), and the LMU.

09/12 -12/12

Full time student

NYBI (New York Business Institute)

Computer Network Administrator Training Program

Covers A+, Network+, Active Directory, Windows Server 2008 R2

Graduated received certificate of Completion, earned CompTIA A+ and Net+

Certification.

New York Business Institute

124 E. 40th St, Suite 801

New York, NY 10016

11/11-07/12

Switch/NOC Technician II

MTPCS d/b/a Cellular One

Switch /NOC Technician II, as part of the Cellular One Network Operations

Team for its GSM, CDMA, Ericsson, Nortel and Nokia Network, Primarily

monitors, tests, and maintains remote BTS cell sites, all core (NSS/BSS)

element activities, and various service related issues, in order to provide

clear voice and data paths and optimal system reliability for customers.

Interfaces with Engineering, Field Operations, and various departments such

as Roaming, to troubleshoot service-affecting issues and improve QOS, and

MTTR. Coordinated call trace, and call testing with the affected customer,

and all associated parties such as LD carriers and Roaming Partners, to

resolve customer issues. I confirmed, and modified parameters of cell

sites, as well as translations on various platforms. Monitored SS7

signaling links, and the reset of SS7 Protocol Stack for trouble

resolution. Monitored all Circuits and System Nodes for alarms and

escalated to Tier 2/3 support when necessary. Interfaced with Network

Engineers to assist in monitoring and restoration of various SIP trunks.

Troubleshooting and restoration of VPN Tunnel for Nortel OMCR access and

connectivity.

6//11 - 11/11

Switch/NOC Consultant - TekSystems

Client - MTPCS d/b/a Cellular

Switch /NOC Consultant is a part of the Cellular One Network Operations

Team for its GSM network. Primarily monitors, tests, and maintains remote

BTS cell sites, all core (NSS/BSS) element activities. Same as above entry.

7/10 - 12/10

Switch Engineer - Consultant -MSC Boston - TekSystems

Client: T-Mobile, USA - East Providence, RI

The timely roll - out of AAV project and associated HSPA+, LTE upgrade

efforts in the market. Ensure T1 testing and Ethernet circuit testing is

accurate and complete. Complete the activation of HSPA+ on all available

Ethernet enabled sites. Perform cell trouble shooting of the 3G/LTE cell

sites and core nodes. Modified and confirmed site build configurations.

Using NetEx monitored and resolved alarm issues.

5/10 - 6/10

Project Consultant- WAVSYS

Switch Technician III, HSPA+

Client: T-Mobile, USA - Beltsville, MD

Field Engineer Consulting Role includes:

The timely roll - out of AAV project and associated HSPA+ LTE upgrade

efforts in the market. Ensure T1 testing and Ethernet circuit testing is

accurate and complete. Complete the activation of HSPA+ on all available

Ethernet enabled sites.

3/05-04/10

Switch Technician

T-Mobile, USA, West Norriton, PA

Played key role in the upgrade and addition of T1s to Nortel, Ericsson BTS

and the Node B for the HSPA+ Expansion Project. Oversight of Circuit

delivery and Turn up at the DS3, DS12 level and the OC1, to OC48 Fiber as

well. Maximized proficiency in UMTS testing, circuit building and cross

connecting at the RSP/RNC to Node B, achieving Node B integration. Worked

with the RF Optimization Group, implementing RF Engineering Data Fill to

build Nortel and Ericsson 2G and 3G Sites. Provisioning of the IP

Interconnect and IP route, using the OSS and AMOS CLI for 3G and HSPA+

hybrid IUB circuits. Provide analytical troubleshooting while conducting

daily operational maintenance and support for Field Operations. Supported

Engineering Operations Teams on the Alcatel Lucent Soft Switch and Media

Gateways. 911 Software upgrades and testing on Scout Application Suite.

Turn up of new trunks. Support of Tellabs -TITAN 5500/532 Technicians to

resolve outages and enhance the network during MOP and work order

completion.

12/2003 - 03/2005

Tracking/Trending - Advanced Technical Support, TSR III

T-Mobile USA - Call Center - Allentown, PA

Monitor national GSM/GPRS/EDGE wireless systems using knowledge of wireless

systems. Track any trends, which may develop and drive customer calls

within Customer Technical care and General Customer Care tiers of support.

Interface with engineering groups at the NOC level in order to create a

synergy of seamless support ensuring a timely response and resolution to

Customer impacting outages within the T-Mobile Network of services.

01/2000 - 03/2002

HUB INSTALLATION TECHNICIAN

Supervised and trained a crew of two in the build out of HYBRID FIBER

OPTICS/COAXIAL Broadband systems. Responsibilities included the

installation (Rack & Stack), Dressing, tagging, lacing, labeling of

circuits, and cable runs. Use of power tools, overhead ladder runs, as well

as; installing Fiber troughs, and installation of CISCO routers and

servers. I ran Cat 5/6 and Grounding lines as per FCC specifications.

Worked underneath floor panels and above rack installs as per Engineering

drawings, MOPS and Diagrams.

Military Service

11/1986 - 01/1996

U.S. Coast Guard

Operations Specialist II/ Radarman II

Honorable Discharge

Supervised, evaluated, and trained 12 entry level to mid-level

Technicians in troubleshooting, maintenance and operation of Ships Unix

based satellite/IT communications and data network. Developed and

deployed Spanish language curriculum while serving as an instructor and

translator during training mission for the Colombian Navy - Executive to

Junior Officer Level. Served as Maritime Law Enforcement Boarding

Officer with arrest authority. Assisted in testing of various prototype

applications with the Coast Guard R&D, and Texas Instrument Engineering.

02/1981 - 07/1986

U.S. ARMY

Mechanized Infantryman/Tactical Communications Operator and Mechanic -

SGT

Honorable Discharge

Served as Mechanized Infantry SGT. as well as Battalion Communications

SGT. Supervised junior Technicians in the maintenance and operation of

Tactical Communications Equipment. Maintained a running inventory of

replacement parts, as well as maintenance schedule of entire vehicle

based Communications systems in entire Battalion fleet.

Education

New York Business Institute, CIT1 - IT Administrator Program, 124 E. 40th

St, Suite 801, New York, NY 10016

Leigh Valley College, Allentown PA, Visual Communications (44 Credits)

US ARMY training in communications

US Coast Guard training in Network Administration and support

Certifications

CompTIA A+

CompTIA Network+

MS Active Directory, Windows Server 2008 R2, Windows 7/Vista/XP

Professional. Alcatel Lucent Wireless Soft Switch, Alcatel Lucent WEM CLI

and GUI.

Captivator, ADTRAN, NOKIA Tekalert/Telsasoft, Granite 6.3, Ericsson Hybrid

IUB, CM/FM/PM in UMTS, Ericsson, Hybrid VLAN, Subnet and IP addressing,

Ericsson IP/ATM-based, Tektronix Optimon. UMTS Monitoring, E911 Drive

Testing, UTRAN Solutions, (Alcatel-Lucent 7670 RSP). Network Trouble

Management, T-Mobile Nokia NSS/OSS, Ericsson GSM WCDMA Core Network, T-

Mobile Network Platforms, Mobile Data and Applications, as well as TCP/IP

Protocols, STP, and SS7 Basics. T1 Digital Networks, GSM Air Interface,

maintaining, and troubleshooting 2G and 3G/4G LTE Radio Access Network

equipment, REACT, Granite, Ericsson OSS, Go Global, and Remedy to support

and maintain circuits. Following detailed method of procedures (MOP), and

practices in the routine maintenance of switch interface equipment. Support

of Field Operation technicians with point -to - point testing. Monitor,

test and maintain Tellabs - Titan 5500/532 transport equipment hardware &

software. Monitored the efficiency and proper operation of all facility

related equipment, including Fire Suppression systems, AC/DC power systems

and HVAC, using NETEX Net Expert - monitoring Alarm Suite.

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